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Remote Manufacturing Technical Support Jobs in Leeds, AL

theITSC

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Remote IT Support (WFH Tech Advisor)

Gardendale, AL · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

theITSC

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Sales Representative (Remote)

Birmingham, AL · Remote

$40K - $60K/yr

This is a fully remote position. What you'll do: Client Account Representatives participate in the ... Company Description theITSupportCenter is an industry-leading provider of expert technical support ...

MAT Holdings, Inc

Technical Trainer

Birmingham, AL · On-site +1

$29.75 - $39.50/hr

S. distribution and manufacturing space. You will find our products at home improvement centers ... Wellness Programs, including fitness reimbursements and mental health support * Health Savings ...

KEYENCE

Field Application Engineer '27

Birmingham, AL · On-site +1

$53K - $80K/yr

... American manufacturing. This is a field-based position with most of your time on-site with ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Deploy

Technical SE Manager

Birmingham, AL · On-site +1

Collaborate with cross-functional teams to support client presentations, including performance ... What We Offer Flexible working environment (remote or hybrid). Unlimited PTO. Opportunities for ...

New

Thrive

Systems Engineer

Birmingham, AL · Remote

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and ...

Thrive

Systems Engineer

Birmingham, AL · On-site +1

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and ...

4P Consulting Inc.

Structural Engineer (Senior)

Birmingham, AL · On-site +1

$94K - $127K/yr

Contract Structural Engineer (Senior) -Remote Work We are looking for a Senior Structural Engineer ... Providing technical support to project managers and architects * Working with other engineers and ...

EarLens

Remote AL Audiologist

Birmingham, AL · On-site +1

$90K - $125K/yr

Operational Support: Coordinate with local and national clinical resources to support the patient ... Technical Evolution: Stay at the forefront of advancements in audiological research, Earlens ...

EarLens

Remote AL Audiologist

Birmingham, AL · Remote

$90K - $125K/yr

Operational Support: Coordinate with local and national clinical resources to support the patient ... Technical Evolution: Stay at the forefront of advancements in audiological research, Earlens ...

Liveops

Remote Spanish Bilingual Customer Service

Bessemer, AL · Remote

$13.75 - $17.50/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

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All JobsManufacturing Technical Support JobsRemote Manufacturing Technical Support JobsRemote Manufacturing Technical Support Jobs in Leeds, AL

Remote Manufacturing Technical Support information

See Leeds, AL salary details

$13

$23

$40

How much do remote manufacturing technical support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote manufacturing technical support in Leeds, AL is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.87 per hour, depending on experience, location, and employer.

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What cities near Leeds, AL are hiring for Remote Manufacturing Technical Support jobs?

Cities near Leeds, AL with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you

Remote IT Support (WFH Tech Advisor)

theITSC

Gardendale, AL • Remote

$45K - $65K/yr

Full-time

Medical, PTO

Posted 7 days ago

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Job description

The ITSC is seeking agents to provide telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.

HOURS: We are actively seeking candidates for ALL Shifts

DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS

Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.

ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.