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Remote Software Support Engineer Jobs in Maryland

Harris

Develop and maintain COBOL application to support a production environment. * Write clean, scalable ... Proven experience as a Software Engineer or similar role. * Strong proficiency in MSSQL and ...

Harris

Develop and maintain RESTful APIs to support various applications. * Write clean, scalable, and ... Proven experience as a Software Engineer or similar role. * Proven proficiency in MSSQL and ...

Harris

Develop and maintain RESTful APIs to support various applications. * Write clean, scalable, and ... Proven experience as a Software Engineer or similar role. * Proven proficiency in MSSQL and ...

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

... Support Engineers, you will work with like-minded individuals to deliver exceptional ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

... Support Engineers, you will work with like-minded individuals to deliver exceptional ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

Intuit

Staff Software Engineer

Annapolis, MD · Remote

$202K - $274K/yr

Build and maintain RESTful APIs supporting web and mobile applications. * Implement secure ... California Remote (Bay Area) $202,500- $274,000 California Remote (Not Bay Area) $188,500- $255,000 ...

NTT DATA Services

IoT / Edge Software Engineer

MD · Remote

$68K - $141K/yr

The IoT Edge Software Engineer is responsible for the design, development, deployment, and ... supporting features such as device authentication, data encryption, remote updates, and automated ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Maryland? For Remote Software Support Engineer jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Maryland look for? The top searched job categories for Remote Software Support Engineer jobs in Maryland are:
What cities in Maryland are hiring for Remote Software Support Engineer jobs? Cities in Maryland with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
(Remote) Software Engineer

(Remote) Software Engineer

Harris

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

69th of 209 rated software companies

Job description

MACC, a division of Harris; is seeking a Software Engineer who is skilled and has expertise in MSSQL, Python, and C# (.NET Core).

The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions that meet our business needs.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in CST timezone.

Salary:

75K - 100K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.


What your impact will be:

  • Design, develop, and maintain database solutions using MSSQL.
  • Develop and maintain COBOL application to support a production environment.
  • Write clean, scalable, and efficient code in C# using .NET Core to enhance and replace existing environment.
  • Troubleshoot and debug applications to optimize performance.
  • Take part in code reviews and contribute to the continuous improvement of the development process.
  • Stay up to date with the latest industry trends and technologies.

What we are looking for:

  • Associates degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Software Engineer or similar role.
  • Strong proficiency in MSSQL and database design.
  • Experience with Python, PowerShell or other scripting language.
  • Proficiency in C# and .NET Core framework.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and teamwork skills.
  • Ability to work independently and manage multiple tasks effectively.


What would make you stand out:

  • Experience with cloud platforms such as Azure or AWS.
  • Knowledge of Agile development methodologies.
  • Familiarity with GitHub practices and tools.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MACC:

Telecommunication companies of all sizes across the United States use MACC's billing system. Our products empower clients to reach new levels of efficiency through integration and process automation. MACC's products are supported by professional and dedicated customer care teams to ensure the outstanding service our clients deserve. Plus, we offer the stability of being a growing company with more than 45 years of experience.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

#LI-remote

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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