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Remote Software Support Engineer Jobs in Maryland

RSC2 Inc.

Software Product Engineer Senior

Aberdeen, MD · On-site +1

Conduct full software engineering management support including patch and security maintenance, cybersecurity updates for Accreditation & Authorization, media duplication & management, remote software ...

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

... Support Engineers, you will work with like-minded individuals to deliver exceptional ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

... Support Engineers, you will work with like-minded individuals to deliver exceptional ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

Harris

$117K - $154K/yr

Perform other duties as required to support organizational needs. Additional Information ... programming and design principles (SOLID). * Experience with agile software development in a ...

Harris

$117K - $154K/yr

Perform other duties as required to support organizational needs. Additional Information ... programming and design principles (SOLID). * Experience with agile software development in a ...

Harris

$117K - $154K/yr

Perform other duties as required to support organizational needs. Additional Information ... programming and design principles (SOLID). * Experience with agile software development in a ...

Harris

$117K - $154K/yr

Perform other duties as required to support organizational needs. Additional Information ... programming and design principles (SOLID). * Experience with agile software development in a ...

NTT America

IoT / Edge Software Engineer

Bethesda, MD · Remote

$68K - $141K/yr

The IoT Edge Software Engineer is responsible for the design, development, deployment, and ... supporting features such as device authentication, data encryption, remote updates, and automated ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Maryland? For Remote Software Support Engineer jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Maryland look for? The top searched job categories for Remote Software Support Engineer jobs in Maryland are:
What cities in Maryland are hiring for Remote Software Support Engineer jobs? Cities in Maryland with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you

Senior Software Engineer (SSE) with Security Clearance

James Scott Group

Hanover, MD • Remote

$120K - $159K/yr

Contractor

Posted 10 days ago

Job description

James Scott LLC is actively seeking a Senior level Software Engineer that possesses robust management experience and deep history using both legacy and the newest technological tools to support a major customer. This will be a tremendous opportunity for the selected Engineer and presents rapid growth and advancement to SME and higher. Critical Duties and Responsibilities • Oversee multi-disciplined software engineers including developers, architects, testers, and integrators
• Perform product oversight and definition for custom classified Software Defined Radio waveforms integration using various frameworks through partnerships with Intel customer and military intelligence partners
• Execute regular product updates, integration, and deployment through Research Design Technology and Evaluation technology insertion and system modernization • Maintain full software product lifecycle management, including product definition, requirements, design, integration & test, and system software deployment for PL SSW portfolio
• Perform continuous COTS and GOTS integration and management including license
Procurement and management
• Conduct full stack software engineering, architecture and design and development for the portfolio
• Sensor data management and orchestration through various middleware technologies including Integrated Sensor Architecture (ISA) and JICD
• Create software estimates and examine vendor proposals related to software engineering • Conduct full software engineering management support including patch and security maintenance, cybersecurity updates for Accreditation & Authorization, media duplication & management, remote software deployment and support, and non-destructive software updates Minimum Requirements • Documented experience with software tools, including Photon, Salvage, Visual Studio, Eclipse, IntelliJ IDEA, GIT, Rational Team Concert (RTC), JIRA, Confluence, SVN, Nexus, CentOS, MacOS, Windows, SQL, ONEROOF, Niagara Files (NiFi), ArcGIS, RaptorX, REDHAWK, Nimble Eagle, GEOnet, EWPMT, IEWTPT, Integrated Sensor Architecture (ISA), Swagger, GNU Radio, and JICD
• Basic work understanding of Digital Signal Processing (DSP), Radio Frequency (RF) principles & processing techniques, DSP frameworks, data management and SIGINT product development & prosecution for full-scale mission support from collector to consumer
• Familiarity in SIGINT processing techniques including real-time wideband signal processing and narrowband channelization & DSP taps with Photon, TDOA & FDOA based geolocation, Direction Finding, and spectrum management
• Working knowledge of Object-Oriented Programming methodologies and Service Oriented Architecture principles and various middleware technologies to enable product development and distributed team integration
• Solid experience managing full software product lifecycle management, including product definition, requirements, design, integration & test, and system software deployment for a DOD acquisition program office
• Experience conducting full software engineering management support including patch and security maintenance, cybersecurity updates for Accreditation & Authorization, media duplication & management, remote software deployment and support, and non-destructive software updates
• Experience developing software estimates and review of vendor technical proposals
• Must Be knowledgeable and have hands-on experience implementing Agile and DevSecOps methodologies and processes for software intensive systems • Ability to travel minimum of 25% travel is required to Army and contractor locations within CONUS • Active DoD TS/SCI Clearance Experience • Minimum of 10 years related experience (May be some flexibility.) Education • BS or higher degree in computer systems engineering, software engineering, or similar field
• Four additional years of direct relevant technical experience may be substituted for education

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