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Remote Software Support Engineer Jobs in Annapolis, MD

YO AI Labs

Senior Software Engineer - Remote

Washington, DC · Remote

$138K - $182K/yr

Senior Software Engineer Job Type: Contract Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn ...

Beth Page tech

Software Engineer

Maryland City, MD · Remote

Remote Type : Full Time : We are seeking a motivated Junior Software Engineer to join our team in the DMV area. This role is ideal for a recent Computer Science graduate eager to apply their ...

Booz Allen Hamilton, Inc.

Software Engineer

Annapolis, MD · On-site +1

$86K - $198K/yr

Remote Work: No Job Number: R0243588 Location: Annapolis Junction,MD,US Share job via: Share ... Experience with providing customer support * Ability to display a self-starter attitude * TS/SCI ...

Constellation Inc

Software Engineer

Washington, DC · On-site +1

$110K - $130K/yr

In this role, you will support mission-critical applications that integrate data collection ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...

New

Constellation Inc

Software Engineer

Washington, DC · Remote

$110K - $130K/yr

In this role, you will support mission-critical applications that integrate data collection ... Remote Benefits: * 401(k) * 401(k) contribution * Dental insurance * Medical insurance * Life ...

New

Archesys Inc

AI Software Engineer

Baltimore, MD · Remote

$100K - $135K/yr

We're seeking a AI Software Engineer who is passionate about building production-grade AI ... that support mission-critical public sector initiatives. Location: This is a remote position.

Revolution Space

Software Test Engineer

Lanham, MD · On-site +1

$106K - $195K/yr

The position is full-time, and available as remote or as a hybrid role in Boston, MA or Lanham, MD ... Lead or support verification planning and closure activities, including verification-by-analysis ...

Allovue

Software Engineer (Remote)

Baltimore, MD · Remote

... support the needs of their students. We seek people who are creative, funny, humble, flexible ... learn more about programming and building software in general. We don't stop at helping to ...

Sparibis

Software Engineer

Washington, DC · On-site +1

Location: 100% remote Years' Experience: 2+ years professional experience Education: Bachelor's in computer science or software engineering related field Clearance: Applicants must be able to obtain ...

Relativity

Software Engineer

Washington, DC · On-site +1

Posting Type Hybrid/Remote Job Overview WHO WE ARE Relativity is a leading legal data intelligence ... Develop and maintain systems that support high-throughput AI workloads, including asynchronous job ...

Prevail Recruiting

Senior Software Engineer

Washington, DC · Remote

$130K - $165K/yr

Build and enhance backend services, APIs, and integrations supporting core platform functionality ... Ability to work effectively in a remote and collaborative environment * Bachelor's degree in ...

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Remote Software Support Engineer information

See Annapolis, MD salary details

$39.1K

$89.7K

$164.8K

How much do remote software support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for remote software support engineer in Annapolis, MD is $89,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $123,700.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Annapolis, MD? For Remote Software Support Engineer jobs in Annapolis, MD, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Annapolis, MD look for? The top searched job categories for Remote Software Support Engineer jobs in Annapolis, MD are:
Remote Software Support Engineer jobs near you

Software Support Specialist - Level 1 (Remote)

FEI Systems

Columbia, MD • On-site, Remote

Full-time

Re-posted 12 days ago

Job description

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a software support specialist who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.
All candidates will be required to complete at least one in-person interview as part of our hiring process.
Job Summary:
As a Software Support Specialist - Level 1, you are expected to operate as a member of the Production Support team which is the primary point of contact for technical, navigational, and training assistance for customers and users of the LTSS and Carity proprietary systems and corporate support for internal employees of FEI Systems. The Associate is expected to be able to communicate effectively by phone or email, be extremely detail oriented, have strong analytical skills, and a passion for both customer service and problem solving. This role is mostly unscripted support role that requires technical experience and expertise.
Principal Responsibilities:
  • Assessing the issues and troubleshooting problems if required
  • Investigate reported system issues, work to recreate, identify appropriate requirements and document defects.
  • Provide Tier 1 client support and technical issue resolution via email, phone, web-based feedback.
  • Escalate any unresolved issues up to Tier 2 support
  • Create, update, and close customer tickets in ticketing portal for every call answered and according to defined ticket compliance requirements
  • Ask probing questions, listen, and record data capture details and actions performed in all tickets
  • Learn and understand client workflows and functionalities within complex software
  • Ensure problem ownership, escalate issues through proper channels
  • Provide updates to end users when delivering solutions and diagnosing issues
  • Advise management of potential risks that may have impact on customer base and operating environment
  • Promote end-user satisfaction in adherence to established performance metrics
  • Understanding around PHI/sensitive data
  • Technical experience with Windows 10/11 and Microsoft Office 365 applications
  • Basic understanding of networking technologies such as DNS, DHCP, WiFi, VPN, and others
  • Ability to understand technical guidance and instructions and communicate them effectively to end users
  • Basic understanding of IT technologies such as Active Directory, malware protection, printing systems, endpoint management, and others

Required Skills:
  • Minimum of one year of experience in a fast-paced, support position that required written documentation of interactions
  • Excellent customer service, critical thinking, and written & verbal communication in English
  • Must be adept at balancing shifting priorities and time management
  • Able to reliably work designated or flexible shifts in a 24/7, 365-day environment
  • Ability to understand and explain technical information
  • College degree and 1-2 years of related work experience, or Associate degree and 3-4 years of related work experience, or High School diploma/equivalent and 4-6 years related work experience required
  • Experience with external customer communications (written and/or Oral).
  • Must have self-learning and researching skills
  • Ability to maintain calm composure and customer focus while troubleshooting and solving issues with frustrated end-users that may have little understanding of technology
  • Ability to work successfully as part of a team

Preferred Experience:
  • Previous experience in user/technical application support or training
  • Knowledge of the principles and processes for providing customer and personal services
  • Experience with help desk ticket tracking tools and workflow
  • Familiarity with ITIL process

Location: Remote
Status: Full time position with full company benefits
NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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