ZipRecruiter

Log In

2

Remote Software Support Engineer Jobs in Annapolis, MD

Fundrise

Lead Software Engineer

Washington, DC · Remote

$190K - $250K/yr

While this is a fully remote role, candidates in the Washington, D.C. metro area are strongly ... Proximity to our team and business partners helps support in-person collaboration when needed. We ...

AppFolio

Sr. Software Engineer - Accounting

Washington, DC · On-site +1

$138K - $182K/yr

We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA. About this job We're looking for a Senior Software Engineer to join a 6-person cross-functional ...

previous page

Showing results 41-60

All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Annapolis, MD

Remote Software Support Engineer information

See Annapolis, MD salary details

$39.1K

$89.7K

$164.8K

How much do remote software support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote software support engineer in Annapolis, MD is $89,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $123,700.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What job categories do people searching Remote Software Support Engineer jobs in Annapolis, MD look for?

The top searched job categories for Remote Software Support Engineer jobs in Annapolis, MD are:

Remote Software Support Engineer jobs near you

Software Engineer L3

Power3 Solutions

Annapolis Junction, MD • Remote

$200K - $250K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for an experienced Software Engineer to join their rapidly growing team!
  • Develops, maintains, and enhances complex and diverse software systems (e.g., processing- intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business management information systems) based upon documented requirements.
  • Works individually or as part of a team.
  • Reviews and tests software components for adherence to the design requirements and documents test results.
  • Resolves software problem reports.
  • Utilizes software development and software design methodologies appropriate to the development environment.
  • Provides specific input to the software components of system design to include hardware/software trade-offs, software reuse, use of Commercial Off-the-shelf (COTS)/Government Off-the-shelf (GOTS) in place of new development, and requirements analysis and synthesis from system level to individual software components.
  • Use JAVA and JMS to implement Business Logic
  • Customize COTS products to meet Federal Data Guidelines and implement access controls
  • Familiarity with Containerization and Software Architecture
  • Familiarity with Data modeling
  • Mentor other Software Developers
  • Work with Systems Engineers for JAVA ticketing
  • Familiarity with Application performance monitoring (APM)
  • Experience with AWS
  • Work using communications protocols to interface with COTS tools
  • Recommend and implement a testing solution to cover multiple test cases (unit, component, end to end)
  • Implement C4 modeling (c4model.com) for visualizing Software Architecture


Qualifications

  • Requires an active TS/SCI with Polygraph 
  • BS + 10 yrs experience 
 
Employee Freedom of Choice
Our focus is on people first. We offer comprehensive and flexible compensation packages that match the best the industry has to offer and can be customized to fit your needs.
Our Benefits:
  • 100% company-paid individual health, dental, and vision premiums
  • Automatic company contributed Health Savings Account (HSA) up to $3,900 for families
  • Up to 7 weeks of Paid Time Off (PTO) 
  • 401(k) Plan, 4% match with 3% guaranteed
  • Paid 11 Federal Holidays
  • BlueCross BlueShield Health Insurance
  • BlueCross CareFirst dental, ortho and vision
  • Tuition/Training, up to $5250 annually  for pre-approved education
  • Company-paid events, including golf events, fishing trips, baseball games, hockey games and more
 
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The projected compensation range for this position is $200K - $250K. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, we invest in our employees beyond just compensation.  Our benefit offerings include, dependent upon position, Health Insurance, Dental and Vision Coverage, Health Savings Account (HSA), Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Life Insurance, 401(k) Plan, Safe Harbor 401k Investment, Learning and Development opportunities, Referral Bonuses and Flex Time.