2

Remote Software Support Engineer Jobs in Maryland

Software Test Engineer

Lanham, MD ยท On-site +1

$106K - $195K/yr

The position is full-time, and available as remote or as a hybrid role in Boston, MA or Lanham, MD ... Lead or support verification planning and closure activities, including verification-by-analysis ...

Software Engineer

Bethesda, MD ยท On-site +1

$120K - $140K/yr

This role can be remote or hybrid. Preference for candidate to be in either Colorado Springs, CO or ... Auria is a provider of solutions and software in support of complex Space, National Security, and ...

New

Senior Software Developer

Bethesda, MD ยท On-site +1

$58.25 - $77/hr

Overview Black Canyon Consulting (BCC) is searching for a Senior Software Developer to support the ... This opportunity is full time and onsite at the NCBI in Bethesda, MD and/or remote work. The ...

$90K - $110K/yr

As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote ...

Senior Software Engineer

Baltimore, MD ยท On-site +1

$140K - $160K/yr

Remote - USA Reporting To: Principal Engineer (Head of Engineering) Compensation: $140,000 - $160 ... We support providers across 20+ states, including intellectual and developmental disabilities (IDD ...

MACC, a division of Harris; is seeking a Software Engineer who enjoys understanding systems deeply ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

Showing results 21-40

Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What cities in Maryland are hiring for Remote Software Support Engineer jobs? Cities in Maryland with the most Remote Software Support Engineer job openings:

INTERDISCIPLINARY ENGINEER - VH-92 Fleet Support Team Engineer

Naval Air Systems Command

Patuxent River, MD โ€ข On-site, Remote

$102K - $133K/yr

Full-time

Posted 26 days ago


Job description

Summary
This is a public notice flyer to notify applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. Notice of Result letters will not be sent to applicants who respond to this flyer.
This flyer is recruiting Mechanical, Electronics, and Aerospace Engineers to support the Presidential Helicopter Fleet Support Team (FST).
Learn more about this agency
Duties
Help
  • You will serve as an Interdisciplinary Engineer for one of the In-Service Support Center's (ISSC) Fleet Support Teams (FSTs).
  • You will be responsible for the technical integrity of the FSTs technical domain specific engineering products and services assigned under their cognizance as assigned by the FST.
  • You will ensure the technical engineering competence, knowledge, and professional services required to sustain the weapon system, associated components, and related support systems.

Requirements
Help
Conditions of employment
  • Must be a US Citizen.
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  • Males born after 12-31-59 must be registered for Selective Service.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). Certification in the Functional Area and Tier assigned to the position, along with Continuous Learning (CL) points, are required within established timeframes.
  • Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
  • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications
Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate all of the following:
1) developing program sustainment and acquisition engineering support, 2) effectively managing technical and professional services required to sustain a weapon system, and 3) evaluating new approaches, guides and standards to make engineering decisions.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0800/files/all-professional-engineering-positions-0800.pdf
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
Applicants must meet the following basic education requirements of the Office of Personnel Management (OPM) Qualifications Standards Manual:
For 08XX Series:
A) Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics, dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics, such as optics, heat transfer, soil mechanics, or electronics.
OR
B) Combination of education and experience college-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying engineering, and (2) a good understanding, both theoretical and practical, of the engineering sciences and techniques and their applications to one of the branches of engineering. The adequacy of such background must be demonstrated by one of the following:
1. Professional registration or licensure Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the District of Columbia, Guam, or Puerto Rico. Absent other means of qualifying under this standard, those applicants who achieved such registration by means other than written test (e.g., State grandfather or eminence provisions) are eligible only for positions that are within or closely related to the specialty field of their registration. For example, an applicant who attains registration through a State Board's eminence provision as a manufacturing engineer typically would be rated eligible only for manufacturing engineering positions.
2. Written Test Evidence of having successfully passed the Fundamentals of Engineering (FE)2 examination or any other written test required for professional registration by an engineering licensure board in the various States, the District of Columbia, Guam, and Puerto Rico.
3. Specified academic courses Successful completion of at least 60 semester hours of courses in the physical, mathematical, and engineering sciences and that included the courses specified in the basic requirements under paragraph A. The courses must be fully acceptable toward meeting the requirements of an engineering program as described in paragraph A.
4. Related curriculum Successful completion of a curriculum leading to a bachelor's degree in an appropriate scientific field, e.g., engineering technology, physics, chemistry, architecture, computer science, mathematics, hydrology, or geology, may be accepted in lieu of a bachelor's degree in engineering, provided the applicant has had at least 1 year of professional engineering experience acquired under professional engineering supervision and guidance. Ordinarily there should be either an established plan of intensive training to develop professional engineering competence, or several years of prior professional engineering-type experience, e.g., in interdisciplinary positions. (The above examples of related curricula are not all inclusive.)
Additional information
Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.
A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized.
This position is covered by the Department of Defense Priority Placement Program.
Several vacancies may be filled.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf.
Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Naval Air Systems Command logo

About Naval Air Systems Command

Sourced by ZipRecruiter

Naval Air Systems Command (NAVAIR) is a major command within the U.S. Department of the Navy, based in Maryland, US. As a vital component of the Navy's overarching structure, NAVAIR operates within the defense industry, providing comprehensive support to naval aviation aircraft, weapons and systems. NAVAIR is historically rooted in the consolidation of the Naval Air Ordnance Test Station (NAOTS) and the Naval Air Test Center (NATC), molding its legacy in the American naval aviation's innovation and advancement. The command's core values align with the larger Navy's, emphasizing Honor, Courage, and Commitment - principles guiding their interactions and decisions.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Patuxent River, MD, US