Remote Software Support Engineer Jobs in Maryland

About the Role

We are hiring a Lead C++ Software Engineer to join our growing team developing NinjaOne’s automated endpoint management suite of software products, trusted by over 40,000 customers globally. You will develop high-impact software products used daily by IT teams and MSPs (managed service providers) to monitor, manage, and secure endpoints at scale. 

About the Team

Software Engineers own the full lifecycle of keeping endpoints up-to-date, from detecting available patches to safely applying them and rebooting. The work spans OS patches across multiple platforms (Windows Update, macOS software update, Linux package managers) and third-party application updates (3PP).

As a Lead Engineer on this team, you'll work on our C++ agent repo — the software that runs directly on customer devices with elevated system privileges to detect, install, and validate patches across Windows, macOS, and Linux. This means working close to the metal with system-level APIs, building resilient install and rollback logic, and reading and acting on policy owned by our mainline platform team. You'll be one of the most senior technical voices on the C++ side of Patching, helping shape architecture and mentoring other engineers as the team continues to grow.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

*Onsite interviews maybe required for this role

We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS.  Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.

What You’ll be Doing

• Reviewing Code - Review code for correctness, maintainability, and architectural health
• Mentoring - Guide and grow senior and mid-level engineers on the team
• Process Implementation and Improvement - Identify gaps, propose fixes, and drive them through to completion
• Cross Team Collaboration - Align with mainline, catalog, and other patching squads on shared ownership and integration points
• Ensuring Product / Business Level Needs Are Engineered Into the Product - Translate roadmap priorities and customer needs into sound technical design
• Other duties as needed

About You

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or related technical field
• 10+ years of C++ development experience, Modern C++ (C++17 and above)
• Experience in Cross-platform development (Windows/macOS/Linux – Win32 API, POSIX)
• gRPC / Protocol Buffers
• SQLite / Embedded database patterns
• CMake
• Proficiency working with Qt and Vcpkg a strong plus

About Us 

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love 

We are a collaborative, kind, and curious community. 

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $150,000 to $240,000 per year.

For roles based in New York, the base salary hiring range for this position is $150,000 to $240,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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