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Remote Software Support Engineer Jobs in Maryland

Senior Performance Software Engineer

Baltimore, MD ยท On-site +1

$150K - $230K/yr

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is built on Java, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints ...

Senior Software Engineer, Java

Baltimore, MD ยท On-site +1

$150K - $220K/yr

... support our worldwide operations. Location - We are flexible on remote working from home, if you ... We hire the best software engineers with experience in our stack: NinjaOne is built on Java ...

... support our worldwide operations. Location - We are flexible on remote working from home, if you ... We hire the best software engineers with experience in our stack: NinjaOne is built on Java ...

This opportunity is full time in Bethesda, MD and/or remote work. As a Software Developer, you will contribute to development efforts that support the goals and initiatives of the product team and ...

Patching | Senior Software Engineer, Java

Baltimore, MD ยท On-site +1

$124K - $163K/yr

... support our global operations. Location - We are flexible on remote working from home, if you are ... We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on ...

Patching | Senior Software Engineer, Java

Baltimore, MD ยท On-site +1

$124K - $163K/yr

... support our global operations. Location - We are flexible on remote working from home, if you are ... We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on ...

Patching | Senior Software Engineer, Java

Baltimore, MD ยท On-site +1

$124K - $163K/yr

... support our global operations. Location - We are flexible on remote working from home, if you are ... We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on ...

Patching | Senior Software Engineer, Java

Baltimore, MD ยท On-site +1

$124K - $163K/yr

... support our global operations. Location - We are flexible on remote working from home, if you are ... We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on ...

Showing results 41-60

Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What cities in Maryland are hiring for Remote Software Support Engineer jobs? Cities in Maryland with the most Remote Software Support Engineer job openings:

Staff Software Engineer

Micro Typing Systems

California, MD โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago


Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Position

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Staff Software Engineer, Embedded Systems, to support our R&D Software Engineering team in the design and development of next-generation diagnostic platforms. This role provides technical leadership across requirements definition, software architecture, detailed design, implementation, and integration of high-quality embedded software.

The position is expected to drive the successful design, documentation, and delivery of application-level embedded software across real-time environments and hardware platforms (e.g., microcontrollers and SoCs), while collaborating cross-functionally to ensure technical quality, compliance, and product readiness.

This position is remote eligible but candidates local to San Diego, CA are highly desirable.

The Responsibilities

  • Lead the design of software components and subsystems in alignment with system requirements and architecture
  • Lead and influence computing and software architecture decisions across projects and cross-functional teams
  • Develop and review code to implement new functionality, enhance existing capabilities, and uphold software quality standards
  • Provide level-of-effort estimates, technical input, and risk identification to support planning and delivery commitments
  • Gather and document software requirements and specifications
  • Implement unit test to meet coverage goals
  • Fix defects found during implementation process or reported by the software test team
  • Lead complex system integration, debugging, and root-cause analysis across hardware, firmware, and software boundaries
  • Drive software process definition and continuous improvement initiatives to improve quality, efficiency, and compliance
  • Support and help coordinate release readiness activities, including technical review, defect resolution, and cross-functional alignment
  • Perform other work-related duties as assigned.

The Individual

Required:

  • Bachelor's degree or equivalent in Software Engineering or Computer Science or related field
  • 10 years of related experience as a software engineer designing and supporting development of complex embedded systems
  • Expert-level programming skills in C/C++
  • Repository experience such as Git or SVN
  • Experience developing in Linux-based environments
  • Experience working on a development team using Agile processes
  • Strong knowledge of object-oriented design principles and software design patterns
  • Experience developing software for low-power systems across multiple processor architectures (e.g., x86, ARM)
  • Experience debugging embedded code
  • Able to take complex designs from concept to implementation with minimal supervision
  • Experience estimating, planning, and sequencing software development work
  • Experience eliciting, documenting, and reviewing software requirements and use cases
  • Demonstrates commitment to the development, implementation, and effectiveness of the QuidelOrtho Quality Management System in accordance with ISO, FDA, and other applicable regulatory requirements
  • Ability to travel 5% or less, domestically, if working remotely.

Preferred:

  • 5 years of experience with software development for medical devices or another regulated industry
  • Familiarity with regulated software development standards and practices (for example, IEC 62304, ISO 13485, and software design controls)
  • Experience with Qt and QML
  • Experience with CI/CD
  • Experience with secure software development practices, dependency management, and product cybersecurity considerations
  • Experience with Yocto
  • Experience using AI-assisted software development tools to improve engineering productivity and code quality
  • Experience using different inter-processor and application level communication technologies (I2C, SPI, CANBus, UART, RS485, USB, TCP/IP)
  • Experience with VB6 and C#

The Key Working Relationships

Internal Partners:

  • Systems and Hardware Engineering - system requirements and architectural alignment
  • Verification & Validation - verification strategy, execution, and evidence
  • Design Quality & Regulatory Affairs - compliance with FDA, ISO 13485, IEC 62304, and internal procedures
  • Clinical, Operations, Manufacturing - downstream readiness and operational impact
  • Business Unit - customer requirements and feature design

External Partners:

  • Third-party software development partners
  • Tooling, cybersecurity, and cloud service vendors
  • External auditors and regulatory bodies, as applicable

The Work Environment

Typical remote office environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Flexible work hours to meet project deadlines.

Physical Demands

Must be able to work at desk, standing or sitting for extended periods of time. Typically, 40% of the time in meetings; 60% of the time at the desk on computer/doing paperwork/on phone, doing analytical work. Other physical demands include bending, kneeling, talking, hearing, and vision.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $140,000 to $160,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.

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