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Remote Software Support Engineer Jobs (NOW HIRING)

RSC2 Inc.

Software Product Engineer Senior

Aberdeen, MD · On-site +1

Conduct full software engineering management support including patch and security maintenance, cybersecurity updates for Accreditation & Authorization, media duplication & management, remote software ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

... remote access tools. You will partner closely with our engineering, product, and customer teams to ... Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide ...

CGS

Server Support Engineer - REMOTE

Server Support Engineer - Remote (Healthcare Industry) We are looking for a Server Support Engineer ... Troubleshoot hardware and software incidents in enterprise environments. * Investigate problems in ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Diagnosing and resolving technical issues related to software, hardware, and systems. • Customer ...

Communications Data Group Inc

Support Analyst

Champaign, IL · On-site +1

$50K - $65K/yr

Key Responsibilities and Accountabilities • Provide accurate and efficient remote software support to CDG customers. • Provide technical support to CDG customers on daily operations related to ...

Akraya

Software Engineer:

Mountain View, CA · Remote

$70 - $80/hr

Seeking a Remote Software Engineer to join the One product team, dedicated to developing customer ... Develop and integrate platforms to support these features, such as sign-up flows and payment ...

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Remote Software Support Engineer information

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How much do remote software support engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for remote software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
More about Remote Software Support Engineer jobs
What cities are hiring for Remote Software Support Engineer jobs? Cities with the most Remote Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
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Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 8% Part Time, and 30% Contract. Highlights an 100% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Manufacturing Software Support Specialist - Remote

Manufacturing Software Support Specialist - Remote

Snic Solutions

Irving, TX • Remote

Full-time

Posted 27 days ago

Job description

Salary:

Position: Manufacturing Software Support Specialist
Multiple Locations: Thailand | Vietnam | Malaysia | Brazil | US | Canada | Mexico

Department: Customer Success

About Snic Solutions

At Snic Solutions, we empower manufacturers in their digital transformation journey through scalable, smart manufacturing software solutions. With deep expertise in manufacturing operations, supply chain planning systems, and a focus on Opcenter APS, MES, QMS, and manufacturing analytics, we ensure seamless software integration, data management, and optimization of manufacturing processes. Our commitment to customer success is anchored in our

core values:

- Customer Obsession: Putting customer success at the heart of all we do.
- Innovation: Delivering cutting-edge solutions to drive value.
- Integrity: Acting with honesty, accountability, and respect.
- Collaboration: Thriving together by fostering teamwork and inclusivity.
- Excellence: Striving for exceptional quality and continuous improvement.


Role Overview


We are seeking a Manufacturing Software Support Specialist to join our Customer Success team. This role is vital in ensuring smooth deployment, operation, and troubleshooting of our manufacturing software solutions. The ideal candidate will provide technical support to clients, deliver user training, and work closely with cross-functional teams to drive operational excellence.

Key Responsibilities


1. Customer Support & Issue Resolution
- Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools.
- Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations.
- Collaborate with development and product teams to address complex technical challenges.

2. Deployment & Configuration
- Assist in the implementation and configuration of software solutions to meet specific client requirements.
- Conduct system testing, debugging, and validation during deployment phases.

3. Training & Documentation
- Deliver end-user training on manufacturing software applications.
- Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.

4. Continuous Improvement
- Gather customer feedback to identify software improvement opportunities.
- Contribute to enhancing the support process, tools, and methodologies.

5. Compliance & Best Practices
- Ensure adherence to industry and client-specific compliance standards.
- Follow company policies and uphold Snics core values in all interactions.


Qualifications & Skills

Educational Background:
- Bachelors degree in Engineering, Computer Science, Information Systems, or a related field

Experience:
- 25 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar).
- Hands-on experience with ERP, PLM, MRP, or other manufacturing software is a plus.

Technical Skills:
- Proficiency in SQL, databases, and system configuration.
- Familiarity with manufacturing processes and workflows.
- Basic programming/scripting knowledge is an advantage.

Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.

- English Language Proficiency - Business or Native Proficiency
- Ability to manage multiple priorities in a fast-paced environment.

Other:
- Willingness to travel for on-site client support if required.


Why Join Snic Solutions?
- Be part of a team shaping the future of manufacturing through innovation and technology.
- Work with industry leaders and cutting-edge technologies.
- Opportunities for continuous learning, growth, and career advancement.
- A collaborative and inclusive work environment aligned with our core values.

Application Process


Interested candidates can apply through our HRMS system using the link displayed on this page. The process involves:

1. Online Application: Upload your resume and answer a few qualifying questions.
2. HR Interview: An initial interview with our HR team to assess cultural fit and discuss your experience.
3. Online Test: A technical assessment to evaluate your skills and problem-solving abilities.
4. Technical Interview: A live deep-dive interview with our technical experts to discuss your approach to real-world scenarios and challenges.


We look forward to welcoming driven professionals to our team to help us drive impactful change in the manufacturing sector.