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Remote Software Support Engineer Jobs in Oklahoma

PolyCon Solutions

Systems Software Engineer

Oklahoma City, OK · On-site +1

$148K - $175K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The position is remote, but the Oklahoma City (OKC) area is preferred. Responsibilities * Develop ... Support software integration, verification, validation, and troubleshooting activities.

PNC Bank

Software Engineer Sr

Ponca City, OK · On-site +1

$101K - $127K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support automated testing (unit, integration, UI automation). _____ Required Qualifications ... This position may be eligible for remote work in select geographic locations, subject to approval ...

Cloudbeds

$140K - $180K/yr

As a Senior Software Engineer on the Core AI Squad, you'll design, build, and operate customer ... working with remote-first, globally distributed teams * Experience with API-driven design ...

Cotality

Principal Software Engineer (Python)

Oklahoma City, OK · On-site +1

$125K - $168K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The hybrid-remote Principal Software Development Engineer leads the design, development, and ... Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. * Health: Multiple ...

KEYENCE

Field Application Engineer '27

Oklahoma City, OK · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

PNC Bank

Software Engineer Principal - Mainframe

Ponca City, OK · On-site +1

$105K - $141K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Software Engineer Principal-Mainframe within PNC's C/IB organization, you will be based in ... Lead the design, development, and implementation of mainframe applications supporting enterprise ...

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Oklahoma

Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are popular job titles related to Remote Software Support Engineer jobs in Oklahoma?

For Remote Software Support Engineer jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Oklahoma look for?

The top searched job categories for Remote Software Support Engineer jobs in Oklahoma are:

What cities in Oklahoma are hiring for Remote Software Support Engineer jobs?

Cities in Oklahoma with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you

Systems Software Engineer

PolyCon Solutions

Oklahoma City, OK • On-site, Remote

$148K - $175K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Job description

PolyCon Solutions is seeking an experienced Systems Software Engineer with a strong background in C/C++ application and systems software development to support the development and integration of mission-critical software systems for the Federal Aviation Administration (FAA). This role combines hands-on technical expertise with project coordination responsibilities, working closely with the Software Lead Engineer (SLE) to monitor software development progress, manage schedules, and provide status updates to the Program Office.

The ideal candidate has experience developing systems software, understands hardware/software interfaces, and is comfortable coordinating software development activities across multidisciplinary engineering teams.

The position is remote, but the Oklahoma City (OKC) area is preferred. 

Responsibilities
  • Develop, maintain, and support systems and application software using C and C++.
  • Participate in the design, implementation, integration, and testing of software systems.
  • Develop software supporting hardware interfaces and communication protocols.
  • Work closely with the Software Lead Engineer to coordinate software development activities and technical priorities.
  • Track software development schedules, milestones, risks, and deliverables.
  • Provide regular project status updates to Program Office leadership.
  • Coordinate with systems, hardware, test, and integration engineers throughout the software development lifecycle.
  • Support software integration, verification, validation, and troubleshooting activities.
  • Participate in code reviews, technical design discussions, and software documentation.
  • Assist with software deployment and system integration activities as required.
Required Qualifications
  • Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, Systems Engineering, or a related technical discipline.
  • Demonstrated experience developing systems or application software using C and C++.
  • Experience throughout the software development lifecycle (requirements, design, implementation, integration, testing, and maintenance).
  • Understanding of software architecture and system integration principles.
  • Experience with serial communication protocols (RS-232, RS-422, RS-485, UART, etc.).
  • Experience with IP networking and communication protocols (TCP/IP, UDP, Ethernet).
  • Experience coordinating software development activities, schedules, and technical progress.
  • Strong communication skills with the ability to interact with technical teams and program management.
Preferred Qualifications
  • Experience serving as a software technical lead or software development lead.
  • Embedded systems or real-time software development experience.
  • Experience integrating software with hardware systems.
  • Experience supporting software deployment, installation, or field integration.
  • Aerospace, defense, FAA, DoD, or other mission-critical systems experience.
  • Familiarity with Agile software development methodologies and software configuration management tools (Git, Azure DevOps, Jira, etc.).
  • Must be eligible to work in the U.S. and pass FAA security screening for positions of Public Trust.

Education and Experience:

  • Bachelor's Degree in related field (Computer Science, Computer Engineering, Electrical Engineering, Systems Engineering, or a closely related technical discipline) with at least 4-8 years of relevant experience.

Company Overview:

PolyCon Solutions is a certified participant of the U.S. Small Business Administration 8(a) Program and an Economically Disadvantaged Woman Owned Small Business (EDWOSB) that provides cutting-edge acquisition, program, financial and logistical support to the federal government. We offer a comprehensive benefits package to include medical, dental, short- and long-term disability insurance and life insurance. Other benefits include 401K, paid government holidays, and Paid Time Off (PTO).

PolyCon Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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