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Remote Software Support Engineer Jobs in Oklahoma

GDH

Software Engineer III

Tulsa, OK · On-site

$57 - $60/hr

Document software architectures, systems, and processes to support ongoing maintenance and ... Availability for hybrid work schedule, combining in-office and remote work. Publishing Pay Range ...

Pearson

Senior Software Engineer

Oklahoma City, OK · Remote

$150K - $180K/yr

PRODUCT ENGINEERING -- REMOTE Senior Software Engineer / Architect We're looking for a Senior Software Engineer / Architect to join our engineering organization as a senior individual contributor.

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Oklahoma? For Remote Software Support Engineer jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Oklahoma look for? The top searched job categories for Remote Software Support Engineer jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Software Support Engineer jobs? Cities in Oklahoma with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Software Engineer III

Software Engineer III

GDH

Tulsa, OK • On-site

$57 - $60/hr

Other

Posted 14 days ago

Job description

Role Summary
This position is a mid to senior-level Product Engineer responsible for designing, developing, and deploying innovative software solutions that support organizational objectives. The role emphasizes collaboration with cross-functional teams, leveraging AI-enabled technologies, and adopting modern development practices to deliver high-quality, production-ready applications. A strong focus on responsible AI integration and continuous learning characterizes this role, which plays a key part in shaping internal technology products.

Responsibilities

  • Lead the design, development, testing, and debugging of complex software solutions, ensuring they meet organizational standards and requirements.
  • Collaborate with stakeholders to define project goals, technical specifications, and deliverables.
  • Document software architectures, systems, and processes to support ongoing maintenance and improvement efforts.
  • Partner with business teams to implement AI capabilities responsibly and creatively across enterprise, operational, and product workflows.
  • Incorporate generative AI concepts, prompt engineering, and AI-assisted development to solve real-world business problems.
  • Build or integrate AI-backed features into production systems, responsibly experimenting with emerging tools, platforms, and frameworks.
  • Stay current with advances in AI technology, continuously learning and applying new methodologies to improve solutions.
  • Maintain, enhance, and support existing applications to ensure alignment with business objectives and IT standards.
  • Demonstrate curiosity, adaptability, and a growth mindset through ongoing professional development.
  • Perform other related duties as assigned, contributing to team success and innovation.

Qualifications

  • High school diploma or GED with a minimum of 12 years of IT experience, or an Associate’s degree with at least 8 years of IT experience, or a Bachelor’s degree in an IT-related field with at least 5 years of IT experience.
  • Preferred: Bachelor’s degree in Computer Science, IT, or a related field.
  • Demonstrates exceptional organizational and communication skills with a strong commitment to safety.
  • Proficiency in Microsoft Office applications.
  • Expert-level programming skills in relevant languages, frameworks, and technologies.
  • Deep understanding of the software development lifecycle and modern methodologies.
  • Experience designing scalable, maintainable software systems.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency in database querying and design.
  • Preferred experience with Power Platform tools (Power Apps, Power Automate, Power BI), AI technologies (e.g., Claude Code, Cursor, GitHub, Figma), and Azure DevOps.
  • Experience leading AI-enabled projects with a focus on responsible innovation and ethical practices.
  • Availability for hybrid work schedule, combining in-office and remote work.

Publishing Pay Range: $57.00 - $60.00 hourly

This is a fully remote role and can be performed from an approved location.

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