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Remote Software Support Engineer Jobs in Oklahoma

Confluent

Senior Software Engineer II

Oklahoma City, OK · On-site +1

$197K - $232K/yr

Remote Department Engineering Compensation: $197.4K - $232K - Offers Equity At Confluent, we are ... Mentor and support other engineers through code reviews, design reviews, and technical guidance ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
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Remote Software Support Engineer jobs near you
Software Engineering Intern - Remote Job

Software Engineering Intern - Remote Job

EnthuZiastic

Lawton, OK • On-site

Other

Posted yesterday

Job description

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

Job Description

This is a remote position.

  • Collaborate with other product team members to develop and maintain a growing set of applications and features.

  • Contribute across the full technology stack.

  • Analyze problems and consider existing architecture as well as future functionality when developing solutions.

  • Optimization of the application for performance and scalability.

Requirements

  • An excellent team player.

  • Excellent communication and interpersonal skills.

    • In the new world of work from home, we expect the ideal candidate to over-communicate.

    • Humility, collaboration, time management, and communication are as important as your technical skills.

  • Passionate about their work.

  • Analytical thinker with exceptional problem-solving skills.

  • Excited about writing quality code, trying new technologies, and playing well with others.

  • Solid understanding of engineering and design best practices, especially as it relates to scaling high traffic and data heavy applications.

  • Previous experience with designing, building, and scaling an application to support load changes related to growth.

  • Comfortable in dealing with complexity, lots of moving pieces, coordinating with third parties, and cross-functional teams.

  • Exquisite attention to detail, ability to identify and solve edge-cases.

  • Comfortable learning new technologies and systems.

Tech Stack:

  • Elixir / Erlang (Backend)

  • Flutter (Mobile)

  • Sveltejs, Typescript, Jest js, Jasmine js, Tailwind CSS (Frontend)

  • GraphQL (API)

  • Terraform, AWS (Cloud)

Do Not Apply If:

  • If you haven’t used Git yet.

  • You are not comfortable with startups that move fast! We’re a small group (~40) of passionate individuals who are determined to change the status quo!

Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup.

  • Learn how a Product Company operates and builds great products.

  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes.

  • Work directly with the CTO.

  • Opportunity to work closely with serial tech entrepreneurs from Silicon Valley.

  • Fun loving environment and caring team mates and inclusive culture of the company.

Apply