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Senior Cryptocurrency Customer Support Jobs (NOW HIRING)

AnaVation

Senior Cryptocurrency Engineer

Washington, DC · On-site +1

$118K - $162K/yr

At AnaVation, we provide unmatched value to our customers and employees through innovative ... Develop algorithms, methods, and analytic workflows supporting seizure warrants, forensic audits ...

Nava

Senior Cryptocurrency Engineer

Washington, DC · On-site

$150 - $210/hr

At AnaVation, we provide unmatched value to our customers and employees through innovative ... Develop algorithms, methods, and analytic workflows supporting seizure warrants, forensic audits ...

AnaVation

Senior Cryptocurrency Engineer

Washington, DC · Remote

$118K - $162K/yr

At AnaVation, we provide unmatched value to our customers and employees through innovative ... Develop algorithms, methods, and analytic workflows supporting seizure warrants, forensic audits ...

CoinFlip

Customer Support Representative

Laredo, TX · On-site

$12.50 - $16.75/hr

The company operates the world's largest network of cryptocurrency kiosks by transaction volume ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...

CoinFlip

Customer Support Representative

Alton Bay, NH

$16.25 - $22.25/hr

The company operates the world's largest network of cryptocurrency kiosks by transaction volume ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...

Forensic Risk Alliance

$90 - $115/hr

This position will help to support the continued growth and future path of FRA's cryptocurrency ... AML (e.g., Know Your Customer (KYC), Transaction Monitoring, Suspicious Activity Reporting ...

Aviso

Senior Customer Support

Fremont, CA · On-site

$21 - $29/hr

The Senior Customer Support professional will take ownership of customer orders, account activity, delivery commitments, invoicing, escalations, and day-to-day communication while partnering closely ...

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

$90 - $120/hr

Senior Customer Support Engineer Department: Commercial Employment Type: Full Time Location: Detroit, USA Reporting To: Global Customer Support Manager Description Reporting to the Global Customer ...

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Senior Cryptocurrency Customer Support information

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$25K

$80.3K

$163.5K

How much do senior cryptocurrency customer support jobs pay per year?

As of Aug 24, 2026, the average yearly pay for senior cryptocurrency customer support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Cryptocurrency Customer Support vs Cryptocurrency Customer Support?

AspectSenior Cryptocurrency Customer SupportCryptocurrency Customer Support
Required CredentialsExperience in crypto, customer service, possibly certificationsEntry-level knowledge of crypto, customer service skills
Work EnvironmentFast-paced crypto exchanges, fintech firmsCrypto exchanges, wallet providers, fintech companies
Employer & Industry UsageUsed in companies seeking experienced support staffUsed broadly across crypto platforms for general support
Search & Comparison IntentLooking for experienced roles, career growthEntry-level support roles, basic crypto knowledge

Senior Cryptocurrency Customer Support roles require more experience, specialized knowledge, and often involve handling complex issues. Cryptocurrency Customer Support positions are typically entry-level, focusing on basic customer assistance. The senior role is suited for those with industry experience, while the standard support role is ideal for newcomers to crypto customer service.

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Senior Cryptocurrency Customer Support jobs near you
Infographic showing various Senior Cryptocurrency Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Cryptocurrency Engineer

AnaVation

Washington, DC • On-site, Remote

$118K - $162K/yr

Full-time

Re-posted yesterday

Job description

Be Challenged and Make a Difference 
 
In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. 

Description of Tasks to be Performed:    

As the Senior Cryptocurrency Engineer, you will serve as the primary technical authority for blockchain analysis, digital‑asset tracing, cyber‑enabled financial investigations, and cryptocurrency‑related criminal cases. You will apply your advanced analytical expertise and subject‑matter knowledge to evaluate complex blockchain ecosystems, decentralized‑finance platforms, and illicit‑finance activity.

Within your mission team, you will lead the technical direction of blockchain and digital‑asset investigations, working alongside forensic SMEs and developers to integrate cryptocurrency intelligence into broader investigative and cyber‑operations workflows.

You will design and build investigative tools, perform high‑confidence tracing operations, and assess emerging payment technologies to identify criminal exploitation patterns. You will advise investigators and mission partners on blockchain artifacts, digital‑asset seizure procedures, and proper chain‑of‑custody for decentralized evidence.

Drawing on your substantial experience, you will independently plan and execute technical goals, shape analytic and investigative strategy, and provide mentorship or guidance to others when needed.

Work location: Work is mostly remote, with occasional visits to customer and/or corporate locations in DC/Northern Virginia. Applicants who do not currently reside within commuting distance to these locations should describe how they would satisfy any onsite requirements. Remote status is subject to change at the customer’s direction, but is expected to continue. 

Responsibilities

  • Conduct blockchain analysis and cryptocurrency tracing across Bitcoin, EVM chains, privacy coins, DeFi platforms, and cross‑chain ecosystems.
  • Develop algorithms, methods, and analytic workflows supporting seizure warrants, forensic audits, and financial‑crime investigations.
  • Analyze smart contracts, Solidity bytecode, token behavior, mixing/tumbling activity, anonymity‑enhancing technologies, and illicit‑finance patterns.
  • Conduct financial‑cyber investigations using complex business records, transaction flows, and digital‑asset movement patterns.
  • Perform cyber target development, including identification and analysis of cyber‑enabled criminal networks, ransomware actors, intrusion sets, and threat‑finance structures.
  • Evaluate emerging payment technologies and assess their risk for criminal exploitation or terrorist financing.
  • Conduct research and analysis on cybercrime methods, money‑laundering typologies, obfuscation techniques, and cyber‑enabled financial threats.
  • Provide analytical and evaluative services to analyze cyber evidence, tools, services, and investigative technologies.
  • Conduct cyber‑forensic acquisition, chain‑of‑custody procedures, and digital‑evidence analysis for computers, mobile devices, and storage media.
  • Apply investigation techniques to gather, preserve, and present digital evidence suitable for courtroom use.
  • Assist with open‑source research, deep‑web/dark‑web analysis, social‑media analysis, electronic evidence review, and intelligence‑driven investigative support.
  • Produce detailed investigative reports, analytic products, visualizations, and finished professional intelligence.
  • Collaborate with cyber, forensic, financial‑crime, threat‑finance, and intelligence teams to support major federal investigations.
  • Research emerging blockchain technologies, privacy solutions, exploit techniques, and evolving crypto‑criminal methodologies.
  • Develop, deliver, and lead formal training events for government and cross‑agency partners.
Required Qualifications:
  • 5 years of experience in blockchain engineering, cryptocurrency forensics, digital‑asset security, cyber‑enabled financial investigations, or related areas.
  • Bachelor’s degree in Computer Science, Cybersecurity, Data Science, or related field.
  • Hands‑on experience conducting cryptocurrency analyses in support of federal investigations and prosecutions.
  • Experience with one or more blockchain analysis platforms (Chainalysis Reactor, TRM Labs, CipherTrace, or similar).
  • Proficiency with one or more of smart contracts, Solidity, EVM internals, and blockchain APIs.
  • Ability to conduct research using open‑source intelligence, domestic/international databases, corporate filings, and investigative datasets.
  • Strong understanding of illicit‑finance typologies, obfuscation and anonymization methods, and laundering mechanisms.
  • Clear written and verbal communication skills.
  • Strong attention to detail
  • Demonstrated ability to produce formal investigative products.
  • Candidates must meet eligibility requirements for a TS/SCI clearance. DHS Entry on Duty (EOD) suitability is required to begin support. Following EOD approval, candidates will be processed for, and must successfully obtain SCI.
Preferred Qualifications:
  • Master’s degree in related field
  • Chainalysis Reactor Certification, TRM Forensics Certification, Certified Blockchain Professional (CBP), or equivalent.
  • GIAC cybersecurity certifications (Security+, GCIA, GCED beneficial).
  • Experience conducting technical/data analysis and tracing of cryptocurrency transactions through cyber/crypto data platforms.
  • Experience producing all‑source, cybersecurity, or threat‑finance finished intelligence products.
  • Experience in financial‑services environments, including compliance, asset management, wealth management, securities, or banking operations.
  • Process‑improvement or reengineering experience supporting modernization of investigative workflows.
  • Active DHS EOD suitability
Benefits 
  •         Generous cost sharing for medical insurance for the employee and dependents 
  •         100% company paid dental insurance for employees and dependents 
  •         100% company paid long-term and short-term disability insurance 
  •         100% company paid vision insurance for employees and dependents 
  •         401k plan with generous match and 100% immediate vesting 
  •         Competitive Pay 
  •         Generous paid leave and holiday package 
  •         Tuition and training reimbursement 
  •         Life and AD&D Insurance
About AnaVation 
AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.  
 
If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you! 
 
AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.