ZipRecruiter

Log In

2

Remote Fiber Customer Support Analyst Jobs (NOW HIRING)

Govcio LLC

Customer Support Analyst (Remote)

$110K - $130K/yr

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization ... This position will be fully remote located within the United States. Responsibilities * Serve as ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and ...

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and ...

Cayenta

(Remote) Support Analyst

Tennessee, IL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Iowa, LA · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Virginia, IL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Alabama, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Florida, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

next page

Showing results 1-20

All JobsFiber Customer Support Analyst JobsRemote Fiber Customer Support Analyst Jobs

Remote Fiber Customer Support Analyst information

See salary details

$12

$27

$39

How much do remote fiber customer support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Fiber Customer Support Analyst, and why are they important?

To thrive as a Remote Fiber Customer Support Analyst, you need a strong understanding of telecommunications, fiber optic technology, and customer service principles, often supported by relevant experience or certifications. Familiarity with CRM software, ticketing systems, and network troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and patience are essential soft skills for effectively assisting customers remotely. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of fiber-based services.

What are the biggest challenges faced by a Remote Fiber Customer Support Analyst, and how can they be addressed?

One of the main challenges in this role is troubleshooting complex fiber optic connectivity issues without being physically present at the customer's location. To address this, Remote Fiber Customer Support Analysts rely heavily on clear communication, detailed guides, and collaboration with field technicians. Adapting quickly to evolving technologies and maintaining up-to-date knowledge of fiber systems are also crucial. Building strong rapport with customers and internal teams helps ensure efficient problem resolution and customer satisfaction.

What is the difference between Remote Fiber Customer Support Analyst vs Remote Internet Support Specialist?

AspectRemote Fiber Customer Support AnalystRemote Internet Support Specialist
CredentialsCustomer service experience, technical knowledge of fiber optics, troubleshooting skillsCustomer service experience, basic networking knowledge, troubleshooting skills
Work EnvironmentRemote, primarily supporting fiber internet servicesRemote, supporting various internet services including cable and DSL
Employer & IndustryTelecommunications companies providing fiber optic internetInternet service providers, cable companies, telecoms

The Remote Fiber Customer Support Analyst focuses specifically on fiber optic internet services, requiring specialized knowledge of fiber technology. In contrast, the Remote Internet Support Specialist handles a broader range of internet services, including cable and DSL. Both roles involve remote customer support, but the Fiber Support Analyst typically requires more technical expertise related to fiber infrastructure.

What is a Remote Fiber Customer Support Analyst?

A Remote Fiber Customer Support Analyst is a professional who assists customers with issues related to fiber optic internet services, working from a remote location. They handle technical troubleshooting, answer customer inquiries, and resolve connectivity or service problems. Their role often includes guiding customers through setup, diagnosing outages or slowdowns, and escalating complex issues to technical teams. They play a crucial part in ensuring customer satisfaction and minimizing service disruptions for fiber internet users.
More about Remote Fiber Customer Support Analyst jobs
What cities are hiring for Remote Fiber Customer Support Analyst jobs? Cities with the most Remote Fiber Customer Support Analyst job openings:
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
What states have the most Remote Fiber Customer Support Analyst jobs? States with the most job openings for Remote Fiber Customer Support Analyst jobs include:
What job categories do people searching Remote Fiber Customer Support Analyst jobs look for? The top searched job categories for Remote Fiber Customer Support Analyst jobs are:
Remote Fiber Customer Support Analyst jobs near you
Infographic showing various Remote Fiber Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Customer Support Analyst (Remote)

Customer Support Analyst (Remote)

Govcio LLC

Remote

$110K - $130K/yr

Full-time

Posted 20 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

124th of 210 rated it services

Job description

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake processes, and providing high-quality support for users accessing modern data platforms. The ideal candidate will deliver exceptional customer service, facilitate provisioning workflows, triage issues efficiently, and help fast-track users with existing NDS privileges. This position will be fully remote located within the United States.
Responsibilities
  • Serve as the primary "front door" for VA Data Modernization customer support, ensuring a smooth and responsive user experience.
  • Manage ticket intake, triage, classification, and routing to appropriate technical teams.
  • Support rapid onboarding by guiding users through the new self-service intake process and mapping them to appropriate pre-created workspaces.
  • Provide access and provisioning support, including validating NDS privileges for fast-track users.
  • Track, monitor, and manage tickets in alignment with established service-level agreements (SLAs).
  • Document and maintain intake workflows, SOPs, troubleshooting guides, and onboarding process overviews (DevTest through Production).
  • Assist users in understanding cloud data environments, common tools, DevTest data access, and workspace functionality.
  • Coordinate with Databricks SMEs and Summit Customer Enablement teams for white-glove support and post-provisioning engagement.
  • Identify blockers and inefficiencies within the intake or support process and escalate improvement opportunities.
  • Provide timely updates to users regarding ticket status, system access, known issues, and maintenance events.
  • Support common-use-case provisioning and ensure required resources (service principals, access configs, linked services, mount points, catalogs) are ready prior to handoff.
  • Maintain knowledge of platform navigation resources, including guides for platform data, onboarding instructions, and policies.
  • Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing clear, helpful communication.

Qualifications
Required Skills and Experience:
  • Bachelor's degree in information technology, Engineering or a related field plus 10 years experience. (or commensurate experience)
  • 8 years of experience in business analysis, project management, or a similar role.
  • Strong troubleshooting, problem-solving, and analytical abilities.
  • Experience supporting user onboarding and access provisioning workflows.
  • Familiarity with IT service management (ITSM) platforms such as ServiceNow.
  • Excellent communication, customer service, and interpersonal skills.
  • Ability to document processes clearly and maintain up-to-date knowledge articles.
  • Experience working in fast-paced environments with SLAs and ticket management expectations.

Preferred Skills and Experience:
  • Experience supporting federal agencies, particularly Veterans Affairs (VA).
  • Knowledge of NDS (National Data Systems), CDW, and VA data governance principles.
  • Familiarity with cloud environments, data platforms, or tools such as Databricks.
  • Experience with onboarding workflows for DevTest and Production environments.
  • Understanding of service principals, workgroup personas, access controls, and provisioning processes.
  • Experience with SharePoint, Jira, or additional ITSM tools.
  • Background in data analytics environments or enterprise data platforms.

Clearance Required
  • Ability to obtain and maintain a suitability/Public Trust

Posted Salary Range
USD $110,000.00 - USD $130,000.00 /Yr.

What GovCIO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply