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Full Time Fiber Customer Support Analyst Jobs (NOW HIRING)

Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal ...

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...

Customer Support Analyst

Chickasha, OK · On-site

$43K - $69K/yr

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...

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Full-time Fiber Optics Apprentice | No Experience Required | Paid Training | Values Character Do ... Professional customer interaction What We're Looking For Positive attitude Strong work ethic ...

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake ...

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...

About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...

We deliver fiber-optic internet and network services to businesses with no contracts, backed by a ... Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses ...

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

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Full Time Fiber Customer Support Analyst information

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How much do full time fiber customer support analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for full time fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
Customer Support Analyst

Customer Support Analyst

Actionstep

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.


Job description

Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Accounting & Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. We’re looking for a Customer Support Analyst to join our fast-growing support team. To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue presented by a user, through your strong aptitude at identifying a problem’s root cause and quickly finding and implementing steps to remediate it. You’re technically minded and take to new systems with ease. Your customer centricity is central to how you excel in the work you do, and supporting and resolving customers brings you as much satisfaction as it does to the users you support. Reporting to the Customer Support Team Lead, the Customer Support Analyst will manage a daily workflow of managing live chats, new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge. Other responsibilities include: - Respond to inbound live chats and emails within an acceptable timeframe and with a response that is informative, helpful, and genuine. - Manage a queue of tickets with competing priorities, to ensure those of most importance are addressed first and receive the right level of support, dependent on the nature of the query raised. - Investigate and resolve inbound tickets through the use of outbound phone calls, screen sharing session, live chats or emails back to the original reporter. - Resolve enquiries efficiently while addressing the core problem to solve for the customer. - Adopt a “First Time Right” mindset to ensure the enquiry is resolved on the spot where possible. - Escalate tickets when appropriate and with all relevant information, to the suitable person/team; whether that be internally within the Support team, externally to a third-party, or across to our development teams. - Balance the needs of the business and the customer to prioritise enquiries appropriately. - Set realistic and correct expectations with the customer and stakeholders. - Flexible and adaptable to the changing needs of our business and customers. - Provide consistent and regular updates to our users on any active issues they’re experiencing and help to represent the urgency of the user to internal teams. - Meet all SLAs and goal targets set out by your leader, to deliver an exceptional customer service experience, focused around: - Customer Satisfaction - First Response Rate - Average Response Time - Escalation/resolution rates - Responsiveness to customer enquiries - Attention to detail when investigating issues - Efficiency when managing multiple priorities - Collaboration with other team members (inside support and other business units) - Any relevant OKRs that are in place for the team Requirements Essential - Post-Secondary Degree or Diploma in Information Technology, Paralegal, Legal Administrative Assistant, Accounting, or a related discipline of equivalent knowledge and experience. - Understanding Bookkeeping concepts (double entry accounting, billing, bank rec) - Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform - Previous experience working at Level 1 and Level 2 in a multi-leveled support team that is geographically distributed - An experienced people person. You are a pleasure to work with and have a can-do attitude - Excellent oral, written, presentation and communication skills, for use with both internal and external stakeholders and all levels of management - Technically minded - there isn’t a platform that you can’t jump in and understand within a short period of time - Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for our customers Who You Are: - Compassionate: you get satisfaction out of helping other people and recognize that sometimes the best way to help is by listening and validating different experiences - Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems - Results-Focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems What You Will Do: - Respond and manage to completion tickets created by our Certified Consulting Partners or escalated from Legal Accounting Support Analysts across a variety of topics in time-sensitive situations, providing advanced technical research and support with thoughtful, concise messages that provide expert solutions to our users - Research and write detailed bug reports used by the Product and Engineering teams to address product issues, working with both teams to answer advanced technical questions - Schedule and complete troubleshooting screenshare video calls with users when necessary or assist Support Analysts, using excellent business etiquette and customer management skills to achieve high customer satisfaction - Manage and complete advanced tasks (system updates, etc) as requested - Maintain and increase advanced product knowledge through training and active research across Actionstep Practice Management and Legal Accounting resources, contributing to team knowledge by submitting solutions in internal and external documentation Benefits - Robust medical, dental, vision offerings - 401K with company match - Flexible working and PTO - Take your birthday off - Frequent team building events - Fantastic training and development opportunities - 60-65k salary range