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Full Time Fiber Customer Support Analyst Jobs (NOW HIRING)

Zito Media

$21.25 - $25.25/hr

Commercial Fiber Splicer Zito is seeking a full-time Fiber Splicer to handle the termination ... Customer premise installations, including racking, cabling, bonding, and grounding. Coordinate ...

T2 Systems

Product Support Analyst

Indianapolis, IN · On-site

In addition to direct customer support, the Product Support Analyst contributes to initiatives designed to improve the customer and Support experience, including knowledge-base content ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

Iowa, LA · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

Bangor, ME · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

DYOPATH

Desktop Support Analyst II

Bothell, WA

$30/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

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Full Time Fiber Customer Support Analyst information

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How much do full time fiber customer support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for full time fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Fiber Customer Support Analyst jobs?

The most popular types of Fiber Customer Support Analyst jobs are:

Full Time Fiber Customer Support Analyst jobs near you

CUSTOMER & BRANCH SUPPORT ANALYST

Gulf Coast Bank

Lafayette, LA • On-site

Full-time

Posted 2 days ago

New

Job description

Summary:

The ideal candidate will be experienced with providing excellent customer service to both Internal and External customers. The successful candidate will accept ownership for effectively solving all customer issues and inquiries while keeping customer satisfaction at the core of every decision and behavior. Within this role the candidate will possess a dual role as a Call Center associate. The candidate will be required to complete daily tasks while answer incoming phone calls to effectively solve customer issues, complaints, and inquiries.

Primary Responsibilities:

  • Services both internal and external customers with retail banking inquiries and needs in a courteous and professional manner while providing prompt, efficient and accurate service 
  • Manage large amounts of inbound and outbound calls in a timely manner
    • Quickly identify customers’ needs
    • Clarify information provided to offer best solution
    • Identify root cause of problem and use tools and resources appropriately to determine how to resolve customer issues
    • Resolves all escalated telephone inquiries which may include issues such as the following:
  1. Overdrafts
  2. Debit and Credit card issues
  3. Account balances
  4. Cleared checks and check ordering
  5. Requests for copies of statements
  6. Online Banking questions
  7. Automated Phone System questions
  8. Deposits inquiries
  9. Stop Payments 
  • Analyze reports including, but not limited to:
    1. Warnings report
    2. Business Net Teller / Cash Management applications
    3. Debit card report
    4. Large items report
  • Review RDA deposits through Smart Pay Portal
  • Finboa program; Fraud research for Debit Card transactions
  • Process and order debit cards for customers
  • Balance checking and savings accounts as requested by customers 
  • Place Harland Check orders
  • Balance Savings Bonds
  • Quote Loan Pay Offs
  • Print various disclosures/notices CDs, IRAs and Safe Deposit Boxes 
  • Print Hold statements every 1st of the month through 4-Sight
  • Looks for opportunities to sell bank products and services to benefit the customers
  • Attend educational seminars to improve knowledge and performance level
  • Follow appropriate bank, regulatory and legal requirements
  • Meet personal and team qualitative and quantitative targets
  • Performs related duties as assigned and is cross trained in other department functions.

Requirements:

  • High School Diploma 
  • Experience in a Customer Support role to include customer focus and adaptability to different personalities
  • Works well in a team-oriented environment. Willingness to help all departments and branches of the bank.
  • Strong phone and communication skills, as well as active listening skills
  • Familiarity with CRM systems and practices; Synapsys experience a plus
  • Banking experience required 
  • Ability to multi-task, set priorities and manage time effectively
  • Computer proficiency in Outlook and Word required

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.