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Flexible Fiber Customer Support Analyst Jobs (NOW HIRING)

ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ... flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD ...

Description SAIC is seeking a Customer Support Analyst to support the Defense Counterintelligence ... flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD ...

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... flexible attitude Highly motivated Professional approach Additional Information All your ...

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

customer support analyst General Description * Receive, Update and Upload all customer Requirements and ensure on-time delivery Responsibilities * Generate daily shipping plan to meet all customer ...

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

Title: Sr Analyst, Customer Support Location: United States-Texas-Grand Prairie-Triumph Accessory Services Job Number: 18737 The Sr Customer Support Analyst is a strategic client relationship owner ...

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Alexandria, VA. This is a fully onsite position with a target salary of $90-100k.

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Flexible Fiber Customer Support Analyst information

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How much do flexible fiber customer support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for flexible fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Cities with the most Flexible Fiber Customer Support Analyst job openings:

What are the most commonly searched types of Fiber Customer Support Analyst jobs?

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What states have the most Flexible Fiber Customer Support Analyst jobs?

States with the most job openings for Flexible Fiber Customer Support Analyst jobs include:

Infographic showing various Flexible Fiber Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

SAIC

Quantico, VA

$80K - $120K/yr

Full-time

Posted 11 days ago


SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services


Job description

Job ID: 2616085

Location: Quantico, VA, US

Date Posted: 2026-08-25

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE


Description

SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA.  

(THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k).

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA).  The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
  • Provides on-site and remote technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.  In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics.
  • Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively. 

Qualifications

It is required that the Customer Support Analyst have the following qualifications:

  • Associates Degree in a related discipline and Six (6) or more years of related experience.  An additional two (2) years of relevant experience may be considered in lieu of a degree.
  • Active Top Secret clearance with SCI eligibility.
  • IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE, and/or CND. 

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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