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Flexible Fiber Customer Support Analyst Jobs (NOW HIRING)

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

With data services at the core--supported by a flexible suite of software solutions--our unified ... The Customer Support Analyst will play a critical role in supporting and managing clients. You ...

SAIC

Customer Support Analyst

Quantico, VA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ... flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD ...

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SAIC

Customer Support Analyst

Stafford, VA · On-site

$85/hr

Description SAIC is seeking a Customer Support Analyst to support the Defense Counterintelligence ... flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

AAR

Sr Analyst, Customer Support

Grand Prairie, TX · On-site

- Sr Analyst, Customer Support (18737) About Us: AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Alexandria, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make ...

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Flexible Fiber Customer Support Analyst information

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How much do flexible fiber customer support analyst jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for flexible fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Flexible Fiber Customer Support Analyst jobs near you
Infographic showing various Flexible Fiber Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

AGDATA LP

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description


AGDATA is the most trusted provider of data collection, data management, marketing program management, and analytical solutions for clients in the Crop and Animal Health industries.

With data services at the core—supported by a flexible suite of software solutions—our unified platform reflects over 30 years of innovation and expertise across agriculture, crop protection, specialty chemicals, and animal health.

Backed by a creative and energetic team, AGDATA is continuously pushing the boundaries of technology to strengthen client relationships and deliver impactful results.

We’re powered by a creative, energetic team that’s passionate about pushing the boundaries of technology and delivering exceptional client experiences. If you're looking to make an impact and grow your career, we’d love to meet you.

???? Visit us at www.agdata.com

Please note: You must be local to our Charlotte, NC office 

Position Summary: 

AGDATA is currently seeking a Customer Support Analyst for a full-time position. If you love working to support customers via phone (inbound and outbound), service desk ticket processing, are detail-oriented and ready to grow, this might be for you. The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Charlotte office so that you can be trained on-site. Once your training is completed, you can work from home if you prefer and may be asked to come into the office sporadically.

As Customer Support Analyst, you will have the opportunity to… 

  • Develop an in-depth knowledge of all AGDATA services and solutions that you support.
  • Manage high-volume inbound and outbound support channels, including Jira, email and phone
  • Provide updates, status and issue completion information to your leadership team.
  • Review point-of-sale transactions received nightly from retailers and apply documented Business Rules to accurately format, identify, problem-solve if necessary, and assign to the correct grower entities
  • Understand program logics and processes in order to provide a high level of customer support to Field Sales Team and Customers
  • Communicate with Field Sales Team and Customers and adequately answer questions, provide assistance, and troubleshoot issues in a timely manner
  • Support activities of the Fulfillment and Data Operations departments as required
  • Provide assistance to customers looking to report grower sales data via Data Dimensions (proprietary reporting tool) when needed
  • Think creatively about ways to improve the customer experience and internal processes
  • Escalate tickets to appropriate team members and other departments based on severity and complexity.
  • Focus on learning our exciting business and also be provided with very clear career paths to ensure advancement. 
  • Develop leadership and project management skills.
  • Work with a dynamic group of analysts to support a dynamic customer base.

 

In order to be successful in your role, it is important that you…

  • Are proficient in MS Office, especially in Excel Spreadsheets.
  • Have the ability to multitask, set priorities, and manage time effectively.
  • Are not afraid to talk on the phone and speak to our clients.
  • Are able to explain complex issues in a simple straightforward manner in both verbal and written communication.
  • Are able to interface with our manufacturer clients at a corporate level.
  • Are a self starter and able to work independently.
  • Work until the task is completed. During higher volume times this may include time outside of standard business hours.
  • Are able to follow business rules and do due diligence to double check yourself and others.
  • Are able to participate in in-person activities such as collaboration days and fulfillment activities.

 

It would be even better if you have the below skills/qualifications, but they are not a must….

  • Basic SQL skills (if you do not know, you will be taught).
  • Knowledge of Jira Service Desk Ticketing navigation as well as Jira Confluence knowledgebase.
  • Some experience with Salesforce.
  • 1+ years of customer support experience.

Considering the below some of your characteristics? Get in touch!

  • Detail oriented with the ability to set priorities as well as time management skills.
  • Analytical – a keen ability to diagnose and resolve customer issues while educating customers on the resolutions.
  • Motivated self-starter.
  • Proactive attitude toward your work and suggesting improvements to the customer experience.
  • Effective communicator via phone and email.


Why You’ll Love Working Here

Health & Wellness

  • Multiple medical, dental, and vision plans
  • HSA with employer contributions, FSA options
  • Employee Assistance Programs, virtual counseling, pet insurance

Financial & Career Growth

  • 401(k) with company match
  • Tuition reimbursement
  • Clear career paths and ongoing training

Work-Life Balance

  • Paid time off and company-wide holiday break
  • Flexible hours and remote work options

Office Perks

  • Brand-new office space with free snacks and drinks
  • Open-door culture with direct access to leadership
  • Monthly town halls with lunch provided
  • Recognition through our Shout Out Program

Ready to Join Us?
 If you’re passionate about customer support and excited to grow with a forward-thinking company, we encourage you to apply!



Apply