Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...
Beaverton, OR · On-site
$16/hr
Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...
Washington, DC · Remote
$60K - $65K/yr
The News Literacy Project Customer Support Analyst Full time * Virtual (U.S.) * Reports to the ... flexible work environment and more. For an overview of our generous benefits package, check it out ...
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Washington, DC · Remote
$60K - $65K/yr
The News Literacy Project Customer Support Analyst Full time * Virtual (U.S.) * Reports to the ... flexible work environment and more. For an overview of our generous benefits package, check it out ...
Washington, DC · On-site
Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... flexible attitude Highly motivated Professional approach Additional Information All your ...
Washington, DC · On-site
Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... flexible attitude Highly motivated Professional approach Additional Information All your ...
Our Customer Support Analysts (CSAs) are responsible for effectively resolving questions from our nonprofit customers by having a deep familiarity with our documentation and resources. We're looking ...
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Our Customer Support Analysts (CSAs) are responsible for effectively resolving questions from our nonprofit customers by having a deep familiarity with our documentation and resources. We're looking ...
Deland, FL · On-site
Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...
Deland, FL · On-site
Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...
Orlando, FL · On-site
$16.80/hr
Job Title: Permit Analyst/CSR/Admin Assistant Employment Type: Contract / Full-Time Work Mode ... This role is ideal for individuals with backgrounds in customer service, administrative support ...
Orlando, FL · On-site
$16.80/hr
Job Title: Permit Analyst/CSR/Admin Assistant Employment Type: Contract / Full-Time Work Mode ... This role is ideal for individuals with backgrounds in customer service, administrative support ...
Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the ...
Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the ...
Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...
Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...
Saint Petersburg, FL · On-site
$23.75 - $28.25/hr
... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...
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Saint Petersburg, FL · On-site
$23.75 - $28.25/hr
... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...
Dover, DE · On-site
$25 - $29.75/hr
... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...
Quick apply
Dover, DE · On-site
$25 - $29.75/hr
... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...
Lake Mary, FL · On-site
$17 - $23/hr
About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...
Lake Mary, FL · On-site
$17 - $23/hr
About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...
Allen, TX · On-site
$60K - $70K/yr
Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...
Allen, TX · On-site
$60K - $70K/yr
Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...
$60K - $70K/yr
Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...
$60K - $70K/yr
Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...
New York, NY · On-site
$52K - $70K/yr
We deliver fiber-optic internet and network services to businesses with no contracts, backed by a ... Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses ...
New York, NY · On-site
$52K - $70K/yr
We deliver fiber-optic internet and network services to businesses with no contracts, backed by a ... Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses ...
Middleton, WI · On-site +1
$53K - $68K/yr
The Role We're seeking a Support Analyst to join our customer support organization, responsible for ... Flexible work schedule, summer hours, and work from home options * Profit sharing options * Paid ...
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Middleton, WI · On-site +1
$53K - $68K/yr
The Role We're seeking a Support Analyst to join our customer support organization, responsible for ... Flexible work schedule, summer hours, and work from home options * Profit sharing options * Paid ...
Raleigh, NC · On-site
Call and communicate with customers about support requests and enhancements * Ensure a fast time to ... Flexible PTO and bank holidays * 401(k) plan and company match We are an equal opportunity employer ...
Raleigh, NC · On-site
Call and communicate with customers about support requests and enhancements * Ensure a fast time to ... Flexible PTO and bank holidays * 401(k) plan and company match We are an equal opportunity employer ...
Austin, TX · On-site
$16/hr
Role: Service Desk Analyst Location: Austin, Texas Duration: ... Provide technical support to users for moderately complex computer related technical problems.
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Austin, TX · On-site
$16/hr
Role: Service Desk Analyst Location: Austin, Texas Duration: ... Provide technical support to users for moderately complex computer related technical problems.
Austin, TX · On-site
Sr. Analyst, Customer Support Location: Austin, TX (Hybrid), Remote We are looking for a Sr. ... Flexible paid personal/vacation time built on mutual trust and accountability * 10 sick days ...
Austin, TX · On-site
Sr. Analyst, Customer Support Location: Austin, TX (Hybrid), Remote We are looking for a Sr. ... Flexible paid personal/vacation time built on mutual trust and accountability * 10 sick days ...
As a woman-owned consulting firm supporting federal civilian and Department of Defense customers ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
As a woman-owned consulting firm supporting federal civilian and Department of Defense customers ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
As a woman-owned consulting firm supporting federal civilian and Department of Defense customers ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
As a woman-owned consulting firm supporting federal civilian and Department of Defense customers ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
$12.26 - $14.77
0% of jobs
$14.77 - $17.29
5% of jobs
$17.29 - $19.80
17% of jobs
$20.49 is the 25th percentile. Wages below this are outliers.
$19.80 - $22.31
11% of jobs
$22.31 - $24.83
14% of jobs
The median wage is $25.56 / hr.
$24.83 - $27.34
13% of jobs
$27.34 - $29.85
13% of jobs
$31.48 is the 75th percentile. Wages above this are outliers.
$29.85 - $32.36
5% of jobs
$32.36 - $34.88
3% of jobs
$34.88 - $37.39
1% of jobs
$37.39 - $39.90
19% of jobs
$12
$27
$39
NA
Job Title: Customer Support Analyst
Location: Beaverton, OR 97006
Duration: 6 months contract possibility to go longer
PR: $16/hr
Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm
Job Description:
Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
Let me know if you are interested in this position.
All your information will be kept confidential according to EEO guidelines.
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Business management consulting
201 - 500 Employees
Fremont, CA, US
2007
