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Flexible Fiber Customer Support Analyst Jobs (NOW HIRING)

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program ... flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD ...

Ubertal Inc

Customer Support Analyst

Tallahassee, FL · On-site

Customer Support Analyst Location: Tallahassee, FL Engagement Type: Contract Work Mode: On-site Duration: 9 Months (10/01/2026 - 06/30/2027, with potential renewal) Interview Type: Microsoft Teams or ...

Pratt Industries

Customer Support Analyst

Dallas, TX · On-site

Customer Support Analyst The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management. Strategic ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... flexible attitude Highly motivated Professional approach Additional Information All your ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Alexandria, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make ...

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Flexible Fiber Customer Support Analyst information

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How much do flexible fiber customer support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for flexible fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Flexible Fiber Customer Support Analyst jobs near you
Infographic showing various Flexible Fiber Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

Chicago, IL • On-site

RLDatix
Software Development • 1 - 5K employees
Learn more about RLDatixexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Customer Support Analyst 

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. 

Job Description 

 
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 

We’re searching for a North America based Customer Support Analyst to join our Customer Support team, so that we can provide strong technical expertise to resolve customer issues across the full support experience, ensuring swift and effective solutions. The Customer Support Analyst will apply strong analytical skills, deliver concise technical guidance, and contribute to continuous process improvements that enhance both team performance and customer satisfaction. 

 
How You’ll Spend Your Time 

  • Manage customer issues from initial contact through resolution, delivering clear communication, timely follow-up, and a positive customer experience.  

  • Troubleshoot and resolve technical issues using structured troubleshooting, product knowledge, support tools, knowledge base resources, and established procedures 

  • Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases  

  • Capture suspected defects, recurring issues, troubleshooting steps, and solution paths so they can be reviewed, escalated, reused, and used to support team knowledge sharing  

  • Recognize customer impact, urgency, and escalation triggers, then coordinate escalation handoffs by sharing clear case details, troubleshooting history, customer context and recommended next steps 

What Kind of Things We’re Most Interested in You Having 

  • Previous experience in a customer support role for a software company, ideally within healthcare 

  • Proven success communicating effectively with customers  

  • Strong troubleshooting and problem-solving skills 

  • Sincere interest in learning new technologies, support tools, AI-enabled capabilities, and product functionality 

  • A knack for working collaboratively within a fast-paced, customer-centric environment 

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. 
 

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. 
 

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. 
 

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration. 

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