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3Rd Shift Fiber Customer Support Analyst Jobs (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... You are prepared to work in a rotating shift system if required. You're excited about our brands ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

CoxHealth

IT Customer Support Analyst

Springfield, MO · On-site

Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties ... Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Availability to work a standard 8-hour shift (excluding breaks) within team coverage hours of 7:00 ... Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any ...

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All Jobs3Rd Shift Fiber Customer Support Analyst Jobs

3Rd Shift Fiber Customer Support Analyst information

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$12

$27

$39

How much do 3rd shift fiber customer support analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 3rd shift fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What jobs pay $700 a day?

Jobs that can pay $700 a day typically include specialized roles such as senior IT support analysts, project managers, or consultants with in-demand skills and experience. These positions often require certifications, technical expertise, or working in high-demand industries, and may involve overtime or contract work to reach this daily rate.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting network problems, and providing solutions to ensure service reliability. The role often requires knowledge of networking equipment, diagnostic tools, and strong communication skills, typically working in a support or call center environment during assigned shifts. Certifications in networking or technical support may be preferred.

What does working 3rd shift mean?

Working 3rd shift as a Fiber Customer Support Analyst means performing job duties during overnight hours, typically from late evening to early morning. This schedule often requires adapting to a less common work time, and employees may need to manage sleep and personal routines accordingly.

What is the difference between 3Rd Shift Fiber Customer Support Analyst vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Fiber Customer Support Analyst3Rd Shift Network Support Technician
CredentialsTypically requires a fiber optics certification or related technical trainingRequires network certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentCustomer service-focused, troubleshooting fiber optic issuesTechnical support, network maintenance, and troubleshooting
Industry UsageTelecommunications, internet service providersTelecommunications, data centers, network providers

The 3Rd Shift Fiber Customer Support Analyst primarily handles customer inquiries and troubleshooting related to fiber optic services, focusing on customer satisfaction. In contrast, the 3Rd Shift Network Support Technician deals with network infrastructure, performing technical maintenance and resolving network issues. Both roles require technical certifications and are essential in telecommunications, but they differ in daily tasks and focus areas.

What do customer support analysts do?

Customer support analysts, including those in fiber support roles, assist customers by troubleshooting technical issues, providing product information, and resolving service disruptions. They often use diagnostic tools, maintain detailed records, and work in shifts to ensure continuous support for clients. Strong communication skills and technical knowledge are essential for effective performance in this role.
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
What job categories do people searching 3Rd Shift Fiber Customer Support Analyst jobs look for? The top searched job categories for 3Rd Shift Fiber Customer Support Analyst jobs are:
3Rd Shift Fiber Customer Support Analyst jobs near you
Infographic showing various 3Rd Shift Fiber Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Customer Support Analyst

Customer Support Analyst

SA Technologies Inc.

Kennesaw, GA • On-site

Contractor

Posted 16 days ago

Job description

Company Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.



Job Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Support Analyst 

Location: Kennesaw, Georgia 30144

Duration: 3 Month Contract to Hire


We have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:

  • Strong call center experience
  • SQL 
  • Retail technical support
  • Strong technical skills
  • Active Directory
  • Service Now
  • Excellent multi-tasker (will have 5 or 6 systems working at once)
  • Excellent troubleshooting skills


Duties

  • Answer Inbound ACD Calls:
  • Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)
  • Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)
  • Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)
  • Inbound E-mail support (All Non-Critical Issue Types)
  • Respond to inbound e-mails from customers to the NSC within parameters defined NSC management
  • Inbound Chat Support (All Non-Critical Issue Types)
  • Respond to chats from customers to the NSC within parameters defined by NSC management
  • Additional Duties


Additional Information

All your information will be kept confidential according to EEO guidelines.

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