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3Rd Shift Fiber Customer Support Analyst Jobs (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... You are prepared to work in a rotating shift system if required. You're excited about our brands ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer ... shift system if required. • You're excited about our brands and about building the best shopping ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

CoxHealth

IT Customer Support Analyst

Springfield, MO · On-site

Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties ... Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Availability to work a standard 8-hour shift (excluding breaks) within team coverage hours of 7:00 ... Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any ...

TeleSolv Consulting

TX · On-site

$16.61/hr

... Analyst/Call Center Rep . We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. **PLEASE NOTE** * To be considered for these positions ...

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All Jobs3Rd Shift Fiber Customer Support Analyst Jobs

3Rd Shift Fiber Customer Support Analyst information

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$27

$39

How much do 3rd shift fiber customer support analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 3rd shift fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What jobs pay $700 a day?

Jobs that can pay $700 a day typically include specialized roles such as senior IT support analysts, project managers, or consultants with in-demand skills and experience. These positions often require certifications, technical expertise, or working in high-demand industries, and may involve overtime or contract work to reach this daily rate.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting network problems, and providing solutions to ensure service reliability. The role often requires knowledge of networking equipment, diagnostic tools, and strong communication skills, typically working in a support or call center environment during assigned shifts. Certifications in networking or technical support may be preferred.

What does working 3rd shift mean?

Working 3rd shift as a Fiber Customer Support Analyst means performing job duties during overnight hours, typically from late evening to early morning. This schedule often requires adapting to a less common work time, and employees may need to manage sleep and personal routines accordingly.

What is the difference between 3Rd Shift Fiber Customer Support Analyst vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Fiber Customer Support Analyst3Rd Shift Network Support Technician
CredentialsTypically requires a fiber optics certification or related technical trainingRequires network certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentCustomer service-focused, troubleshooting fiber optic issuesTechnical support, network maintenance, and troubleshooting
Industry UsageTelecommunications, internet service providersTelecommunications, data centers, network providers

The 3Rd Shift Fiber Customer Support Analyst primarily handles customer inquiries and troubleshooting related to fiber optic services, focusing on customer satisfaction. In contrast, the 3Rd Shift Network Support Technician deals with network infrastructure, performing technical maintenance and resolving network issues. Both roles require technical certifications and are essential in telecommunications, but they differ in daily tasks and focus areas.

What do customer support analysts do?

Customer support analysts, including those in fiber support roles, assist customers by troubleshooting technical issues, providing product information, and resolving service disruptions. They often use diagnostic tools, maintain detailed records, and work in shifts to ensure continuous support for clients. Strong communication skills and technical knowledge are essential for effective performance in this role.
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
What job categories do people searching 3Rd Shift Fiber Customer Support Analyst jobs look for? The top searched job categories for 3Rd Shift Fiber Customer Support Analyst jobs are:
3Rd Shift Fiber Customer Support Analyst jobs near you
Infographic showing various 3Rd Shift Fiber Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

Mode Branding

Washington, DC • On-site

Full-time

Posted 9 days ago

Job description

Company Description

No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.

Job Description

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.
Responsibilities
Vast and varied, this role will have you getting up close and personal in all
aspects of the XXX operation and will allow you to move around the business
premises.
Speak to our customers to take care of our needs and not only answer their
queries but find ways to surprise and delight them, and make sure they are
retended.
Monitor customer complaints on social media and reach out to provide
assistance.
Embrace the everyday challenges of building an exciting new shopping platform
and problem-solve them as they come up.
Make sure our customer's issues are resolved.
Come up with suggestions as to how XXX can improve processes and make
operations more efficient.
Gather customer feedback and share with our Product, Sales and Marketing
teams.
Ensure that the highest level of communication is maintained concerning client
queries, issues and complaints.

Qualifications

Requirements
1-2 years of experience in customer service or operational roles preferred.
Proof of experience working in a fast paced environment, startup experience
preferred.
Native-level English.
You love solving problems and are prepared to throw yourself at any challenge
as they come up.
You are prepared to work in a rotating shift system if required.
You're excited about our brands and about building the best shopping experience
on earth!
Excellent telephone manner and interpersonal skills
Willingness to learn
Good team player
Positive and flexible attitude

Highly motivated
Professional approach

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply