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3Rd Shift Fiber Customer Support Analyst Jobs (NOW HIRING)

SAIC

Customer Support Analyst

Stafford, VA · On-site

$85/hr

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to support the Defense ...

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

ABB

Customer Support Analyst

New Berlin, WI · On-site

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

Omatic

Customer Support Analyst

Mount Pleasant, SC · Remote

Our Customer Support Analysts (CSAs) are responsible for effectively resolving questions from our nonprofit customers by having a deep familiarity with our documentation and resources. We're looking ...

ABB

Customer Support Analyst

Houston, TX · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT ...

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3Rd Shift Fiber Customer Support Analyst information

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How much do 3rd shift fiber customer support analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 3rd shift fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift Fiber Customer Support Analyst vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Fiber Customer Support Analyst3Rd Shift Network Support Technician
CredentialsTypically requires a fiber optics certification or related technical trainingRequires network certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentCustomer service-focused, troubleshooting fiber optic issuesTechnical support, network maintenance, and troubleshooting
Industry UsageTelecommunications, internet service providersTelecommunications, data centers, network providers

The 3Rd Shift Fiber Customer Support Analyst primarily handles customer inquiries and troubleshooting related to fiber optic services, focusing on customer satisfaction. In contrast, the 3Rd Shift Network Support Technician deals with network infrastructure, performing technical maintenance and resolving network issues. Both roles require technical certifications and are essential in telecommunications, but they differ in daily tasks and focus areas.

How to become a 3Rd Shift Fiber Customer Support Analyst?

To become a 3rd Shift Fiber Customer Support Analyst, candidates typically need a high school diploma or equivalent, along with technical knowledge of fiber optic networks and customer service skills. Relevant certifications, such as CompTIA Network+ or fiber optic training, can enhance prospects. Experience in technical support or telecommunications and the ability to work overnight shifts are often required.

What do 3Rd Shift Fiber Customer Support Analysts do?

A 3rd Shift Fiber Customer Support Analyst provides technical assistance and troubleshooting for fiber optic network issues during overnight hours. They monitor network performance, resolve customer inquiries, and coordinate with technical teams to ensure service continuity, often using specialized tools and maintaining detailed records of support activities.

What are the most commonly searched types of Fiber Customer Support Analyst jobs?

The most popular types of Fiber Customer Support Analyst jobs are:

What job categories do people searching 3Rd Shift Fiber Customer Support Analyst jobs look for?

The top searched job categories for 3Rd Shift Fiber Customer Support Analyst jobs are:

3Rd Shift Fiber Customer Support Analyst jobs near you
Infographic showing various 3Rd Shift Fiber Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

SAIC

Stafford, VA • On-site

$85/hr

Other

Posted 6 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description

Job ID: 2615437
Location: Stafford, VA, US
Date Posted: 2026-08-10
Category: Information Technology
Subcategory: Site Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking a Customer Support Analyst to support the Defense Counterintelligence and Security Agency (DCSA) One IT program; this is a fully ONSITE position out of Stafford, VA.
(All qualified candidates must possess a TS/SCI and a Sec+ certification. Salary range is $85-100k).
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
  • Provides on-site and remote technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics.
  • Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Customer Support Analyst have the following qualifications:
  • Associates Degree in a related discipline and Six (6) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
  • and Active Top Secret clearance with SCI eligibility.
  • IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE, and/or equivalent or higher.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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