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3Rd Shift Fiber Customer Support Analyst Jobs (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

CoxHealth

IT Customer Support Analyst

Springfield, MO · On-site

Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties ... Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Availability to work a standard 8-hour shift (excluding breaks) within team coverage hours of 7:00 ... Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any ...

TeleSolv Consulting

TX · On-site

$16.61/hr

... Analyst/Call Center Rep . We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. **PLEASE NOTE** * To be considered for these positions ...

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3Rd Shift Fiber Customer Support Analyst information

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$27

$39

How much do 3rd shift fiber customer support analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for 3rd shift fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What jobs pay $700 a day?

Jobs that can pay $700 a day typically include specialized roles such as senior IT support analysts, project managers, or consultants with in-demand skills and experience. These positions often require certifications, technical expertise, or working in high-demand industries, and may involve overtime or contract work to reach this daily rate.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting network problems, and providing solutions to ensure service reliability. The role often requires knowledge of networking equipment, diagnostic tools, and strong communication skills, typically working in a support or call center environment during assigned shifts. Certifications in networking or technical support may be preferred.

What does working 3rd shift mean?

Working 3rd shift as a Fiber Customer Support Analyst means performing job duties during overnight hours, typically from late evening to early morning. This schedule often requires adapting to a less common work time, and employees may need to manage sleep and personal routines accordingly.

What is the difference between 3Rd Shift Fiber Customer Support Analyst vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Fiber Customer Support Analyst3Rd Shift Network Support Technician
CredentialsTypically requires a fiber optics certification or related technical trainingRequires network certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentCustomer service-focused, troubleshooting fiber optic issuesTechnical support, network maintenance, and troubleshooting
Industry UsageTelecommunications, internet service providersTelecommunications, data centers, network providers

The 3Rd Shift Fiber Customer Support Analyst primarily handles customer inquiries and troubleshooting related to fiber optic services, focusing on customer satisfaction. In contrast, the 3Rd Shift Network Support Technician deals with network infrastructure, performing technical maintenance and resolving network issues. Both roles require technical certifications and are essential in telecommunications, but they differ in daily tasks and focus areas.

What do customer support analysts do?

Customer support analysts, including those in fiber support roles, assist customers by troubleshooting technical issues, providing product information, and resolving service disruptions. They often use diagnostic tools, maintain detailed records, and work in shifts to ensure continuous support for clients. Strong communication skills and technical knowledge are essential for effective performance in this role.
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
What job categories do people searching 3Rd Shift Fiber Customer Support Analyst jobs look for? The top searched job categories for 3Rd Shift Fiber Customer Support Analyst jobs are:
3Rd Shift Fiber Customer Support Analyst jobs near you
Infographic showing various 3Rd Shift Fiber Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Customer Support Analyst

Customer Support Analyst

Vertisystem

Beaverton, OR

$16/hr

Contractor

Posted 27 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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