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3Rd Shift Fiber Customer Support Analyst Jobs (NOW HIRING)

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Charlotte office so that you can be trained on-site. Once your training is ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT ...

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Site Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT ...

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3Rd Shift Fiber Customer Support Analyst information

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$12

$27

$39

How much do 3rd shift fiber customer support analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for 3rd shift fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift Fiber Customer Support Analyst vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Fiber Customer Support Analyst3Rd Shift Network Support Technician
CredentialsTypically requires a fiber optics certification or related technical trainingRequires network certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentCustomer service-focused, troubleshooting fiber optic issuesTechnical support, network maintenance, and troubleshooting
Industry UsageTelecommunications, internet service providersTelecommunications, data centers, network providers

The 3Rd Shift Fiber Customer Support Analyst primarily handles customer inquiries and troubleshooting related to fiber optic services, focusing on customer satisfaction. In contrast, the 3Rd Shift Network Support Technician deals with network infrastructure, performing technical maintenance and resolving network issues. Both roles require technical certifications and are essential in telecommunications, but they differ in daily tasks and focus areas.

What are the most commonly searched types of Fiber Customer Support Analyst jobs?

The most popular types of Fiber Customer Support Analyst jobs are:

What job categories do people searching 3Rd Shift Fiber Customer Support Analyst jobs look for?

The top searched job categories for 3Rd Shift Fiber Customer Support Analyst jobs are:

3Rd Shift Fiber Customer Support Analyst jobs near you
Infographic showing various 3Rd Shift Fiber Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

RLDatix

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Customer Support Analyst
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
Job Description
RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare...every day.
We're searching for a North America based Customer Support Analyst to join our Customer Support team, so that we can provide strong technical expertise to resolve customer issues across the full support experience, ensuring swift and effective solutions. The Customer Support Analyst will apply strong analytical skills, deliver concise technical guidance, and contribute to continuous process improvements that enhance both team performance and customer satisfaction.
How You'll Spend Your Time
  • Manage customer issues from initial contact through resolution, delivering clear communication, timely follow-up, and a positive customer experience.

  • Troubleshoot and resolve technical issues using structured troubleshooting, product knowledge, support tools, knowledge base resources, and established procedures

  • Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases

  • Capture suspected defects, recurring issues, troubleshooting steps, and solution paths so they can be reviewed, escalated, reused, and used to support team knowledge sharing

  • Recognize customer impact, urgency, and escalation triggers, then coordinate escalation handoffs by sharing clear case details, troubleshooting history, customer context and recommended next steps

What Kind of Things We're Most Interested in You Having
  • Previous experience in a customer support role for a software company, ideally within healthcare

  • Proven success communicating effectively with customers

  • Strong troubleshooting and problem-solving skills

  • Sincere interest in learning new technologies, support tools, AI-enabled capabilities, and product functionality

  • A knack for working collaboratively within a fast-paced, customer-centric environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills & Requirements Qualifications

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