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Flexible Fiber Customer Support Analyst Jobs (NOW HIRING)

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out of Quantico, VA. The role involves providing advanced technical support for macOS systems ...

Fiber Splicer

Orangeburg, SC · On-site

$24 - $28.50/hr

... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...

... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

New

... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...

Job Overview The CX Support Analyst will have the opportunity to use their skills to provide front-line application support for customers and employees with all CX Systems. These include our Quote ...

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

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As of Sep 5, 2026, the average hourly pay for flexible fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Infographic showing various Flexible Fiber Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

SoftPro Customer Support Analyst

Fidelity National Financial

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago


Fidelity National Financial rating

8.1

Company rating: 8.1 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

159th of 315 rated insurance


Job description

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro's technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro's Headquarters is in Raleigh, North Carolina.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!
What are we looking for?
SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate Customer Solutions team. This position can be located in our Raleigh, NC office or as a remote employee. East Coast and Central candidate hours: 8:30am - 5:30pm local time. West Coast and Mountain candidate hours: 10am - 7pm PT and 6am - 3pm PT (every other month).
What will I do as a Customer Solutions Analyst at SoftPro?
  • In this position, you will resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities. Additionally, you will:
  • Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process.
  • Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software.
  • Providing a high level of customer service to each customer he/she works with at all times.
  • Ability to handle several priorities and manage knowledge of multiple products and their features.
  • Additional duties as assigned.

What will I need to be successful as a Customer Solutions Analyst at SoftPro?
  • Experience with the Real Estate Closing and Title Insurance procedures
  • Experience with West Coast Escrow & Closing process experience is a plus.
  • The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills.
  • Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.
  • Excellent communication, organization, and interpersonal skills.
  • Strong Problem Solving, troubleshooting, analysis, and testing skills.
  • Must be familiar/comfortable with working in the Microsoft Windows operating system and applications.
  • Proficient in typing and math a must!
  • 2 years of previous Customer Service experience
  • Prior experience with SoftPro is a plus!

COMPENSATION & BENEFITS
FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.
JOIN US AND LIVE OUR CORE VALUES
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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