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Full Time Fiber Customer Support Analyst Jobs (NOW HIRING)

AAR

Sr Analyst, Customer Support

Grand Prairie, TX · On-site

Title: Sr Analyst, Customer Support Location: United States-Texas-Grand Prairie-Triumph Accessory Services Job Number: 18737 The Sr Customer Support Analyst is a strategic client relationship owner ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out of Quantico, VA. The role involves providing advanced technical support for macOS systems ...

IQ Fiber

Fiber Splicer

Orangeburg, SC · On-site

$24 - $28.50/hr

Place fiber inside customer premises ranging from single-family units to MDU high-rises with ... S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or ...

Triage Partners LLC

Be Seen First

Fiber Installation Technician - South Carolina

Simpsonville, SC · On-site

$1.8K - $2.2K/wk

We are looking for experienced 1099 Fulltime Fiber I&R Technicians in Simpsonville and Myrtle Beach ... Customer Service: Maintain a professional image while promoting company products and demonstrating ...

Triage Partners LLC

Be Seen First

Fiber Installation Technician - Wisconsin

Marshfield, WI · On-site

$1.8K - $2.2K/wk

We are looking for experienced 1099 Fulltime Fiber I&R Technicians in Marshfield & Door County WI ... Customer Service: Maintain a professional image while promoting company products and demonstrating ...

IQ Fiber

Fiber Splicer

Orangeburg, SC · On-site

$24 - $28.50/hr

Place fiber inside customer premises ranging from single-family units to MDU high-rises with ... S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or ...

IQ Fiber

Fiber Splicer Technician

Dover, DE · On-site

This role troubleshoots and resolves service issues across OSP distribution fiber, customer ... S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or ...

Colorado CustomWare

Support Analyst

Allen, TX

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

New

IQ Fiber

Fiber Splicer Technician

Saint Petersburg, FL · On-site

Place fiber inside customer premises ranging from single-family units to MDU high-rises with ... S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or ...

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services | About the Role Harris Computer is looking for a driven, tech-savvy Support Analyst to join our ...

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How much do full time fiber customer support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for full time fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

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Full Time Fiber Customer Support Analyst jobs near you

CUSTOMER SUPPORT ANALYST

Info Way Solutions

Fremont, CA • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Info Way Solutions is seeking a Customer Support Analyst to assist with inquiries related to COVID-19 portals. The role involves responding to help desk inquiries, creating tickets, and conducting training sessions for end users.
Responsibilities:
• Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
• Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department.
• Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager.
• Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department.
• Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval.
• Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor.
• Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department.
• Assist with testing of new features of systems daily as directed by the department.
• Document business processes for existing and new system features for applications as needed by the Project Manager and Department.
• Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
Qualifications:
Required:
• Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.)
• Two years' experience writing SQL queries against SQL databases.
• One year of experience working with surveillance and the most up to date reporting systems.
• One year of experience writing technical and developing training documentation materials and recording training videos.
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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