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Home Based Bilingual Help Desk Analyst Jobs (NOW HIRING)

Help Desk Analyst

Durham, NC · On-site

$19.75 - $27/hr

... Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ... bilingual, English and Spanish. This is software based help desk role. Each position will act as a ...

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA ... Offers will be based on several factors, including experience, education, skills, licensure ...

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... materials based on available information. These tools assist our recruitment team but do not ...

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

Help Desk Analyst

Trenton, NJ · On-site

$28 - $32/hr

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we ... Exact compensation may vary based on several factors, including location, experience, and education.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

The IS Support Desk Analyst is responsible for collecting information through a customer ... Provide after-hours support based upon on-call rotation schedule. Requirements One year certificate ...

Help Desk Analyst

Salem, OR · On-site

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we ...

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Methodist Health System is a faith-based organization with a mission to improve and save lives ...

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Home Based Bilingual Help Desk Analyst information

See salary details

$14

$24

$35

How much do home based bilingual help desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for home based bilingual help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Home Based Bilingual Help Desk Analyst vs Remote Bilingual Customer Support Specialist?

AspectHome Based Bilingual Help Desk AnalystRemote Bilingual Customer Support Specialist
CredentialsTypically requires IT certifications and bilingual proficiencyUsually requires customer service experience and bilingual skills
Work EnvironmentHome-based technical support settingHome-based customer service environment
Employer & IndustryIT companies, tech support providersRetail, telecom, service industries

The Home Based Bilingual Help Desk Analyst primarily provides technical support for IT issues, requiring technical certifications and troubleshooting skills. In contrast, the Remote Bilingual Customer Support Specialist focuses on customer service and product inquiries, often with less technical certification. Both roles are home-based and serve bilingual clients, but they differ in technical complexity and industry focus.

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What cities are hiring for Home Based Bilingual Help Desk Analyst jobs?

Cities with the most Home Based Bilingual Help Desk Analyst job openings:

What are the most commonly searched types of Bilingual Help Desk Analyst jobs?

The most popular types of Bilingual Help Desk Analyst jobs are:

What states have the most Home Based Bilingual Help Desk Analyst jobs?

States with the most job openings for Home Based Bilingual Help Desk Analyst jobs include:

Infographic showing various Home Based Bilingual Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

$19.75 - $27/hr

Contractor

Re-posted 24 days ago


Key responsibilities

  • Assist with production support analysis and resolution of escalated Help Desk tickets for the NC FAST application.

  • Troubleshoot issues by working with business and technical teams to identify root causes, provide workarounds, and test fixes.

  • Coordinate system change requests and escalate unresolved issues to appropriate staff or developers.


Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.

Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.

Responsibilities include:

-Monitoring incoming issues that are resolved by the front line Help Desk staff

-Diagnosing the root cause and resolving isolated issues

-Escalating customer issues to development staff

-Recommending product and process improvement strategies based on perceived trends or patterns in field issues

-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

****local candidate preferred first*****

Additional Information

Best Regards

Alka Bhatia