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Remote Fiber Customer Support Analyst Jobs in Michigan

Dykema

Litigation Project Analyst

Lansing, MI · On-site +1

... support consistent, defensible workflows in accordance with firm protocols and client expectations. The Litigation Project Analyst position is fully remote and open to our offices in Michigan ...

Dykema

Litigation Project Analyst

Detroit, MI · On-site +1

... support consistent, defensible workflows in accordance with firm protocols and client expectations. The Litigation Project Analyst position is fully remote and open to our offices in Michigan ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

... Remote US or Canada As the face of our brand and the first-line support for our customers, you will ... Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem ...

Liveops

Remote Customer Service Representative

Flint, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Fiber Customer Support Analyst information

What are the key skills and qualifications needed to thrive as a remote fiber customer support analyst?

To thrive as a Remote Fiber Customer Support Analyst, you need a strong understanding of telecommunications, fiber optic technology, and customer service principles, often supported by relevant experience or certifications. Familiarity with CRM software, ticketing systems, and network troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and patience are essential soft skills for effectively assisting customers remotely. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of fiber-based services.

What are the biggest challenges faced by a remote fiber customer support analyst, and how can they be addressed?

One of the main challenges in this role is troubleshooting complex fiber optic connectivity issues without being physically present at the customer's location. To address this, Remote Fiber Customer Support Analysts rely heavily on clear communication, detailed guides, and collaboration with field technicians. Adapting quickly to evolving technologies and maintaining up-to-date knowledge of fiber systems are also crucial. Building strong rapport with customers and internal teams helps ensure efficient problem resolution and customer satisfaction.

What is the difference between Remote Fiber Customer Support Analyst vs Remote Internet Support Specialist?

AspectRemote Fiber Customer Support AnalystRemote Internet Support Specialist
CredentialsCustomer service experience, technical knowledge of fiber optics, troubleshooting skillsCustomer service experience, basic networking knowledge, troubleshooting skills
Work EnvironmentRemote, primarily supporting fiber internet servicesRemote, supporting various internet services including cable and DSL
Employer & IndustryTelecommunications companies providing fiber optic internetInternet service providers, cable companies, telecoms

The Remote Fiber Customer Support Analyst focuses specifically on fiber optic internet services, requiring specialized knowledge of fiber technology. In contrast, the Remote Internet Support Specialist handles a broader range of internet services, including cable and DSL. Both roles involve remote customer support, but the Fiber Support Analyst typically requires more technical expertise related to fiber infrastructure.

What is a remote fiber customer support analyst?

A Remote Fiber Customer Support Analyst is a professional who assists customers with issues related to fiber optic internet services, working from a remote location. They handle technical troubleshooting, answer customer inquiries, and resolve connectivity or service problems. Their role often includes guiding customers through setup, diagnosing outages or slowdowns, and escalating complex issues to technical teams. They play a crucial part in ensuring customer satisfaction and minimizing service disruptions for fiber internet users.
What are popular job titles related to Remote Fiber Customer Support Analyst jobs in Michigan? For Remote Fiber Customer Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Fiber Customer Support Analyst jobs in Michigan look for? The top searched job categories for Remote Fiber Customer Support Analyst jobs in Michigan are:
What cities in Michigan are hiring for Remote Fiber Customer Support Analyst jobs? Cities in Michigan with the most Remote Fiber Customer Support Analyst job openings:
Remote Fiber Customer Support Analyst jobs near you
Infographic showing various Remote Fiber Customer Support Analyst job openings in Michigan as of June 2026, with employment types broken down into 91% Full Time, 1% Temporary, and 8% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Program Support Analyst

MSX International

Allen Park, MI • On-site, Remote

Full-time

Posted 11 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

170th of 485 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Program Overview
This position supports a commercial fleet billing and accounts receivable operation that provides centralized invoicing and payment management for vehicle maintenance, repair, and parts-related transactions. The organization's mission is to deliver efficient, accurate, and customer-focused billing experience that simplifies account management, improves financial visibility, and reduces administrative complexity for fleet customers.
Position Summary
The Program Support Analyst supports client's Fleet Care program by providing exceptional customer service, managing billing and accounts receivable inquiries, and maintaining account records. This role also focuses on analyzing program data, identifying trends, resolving recurring issues through root cause analysis, and supporting process improvement initiatives. The ideal candidate is highly organized, detail-oriented, and proficient in Excel, with strong communication, analytical, and problem-solving skills. This position works closely with customers, dealers, and cross-functional teams to ensure efficient program operations and reporting.
Key Responsibilities
  • Manage and action customer inquiries and email requests to support the billing administration and accounts receivable management in a timely manner
  • Accurately and correctly identify the appropriate course of action for customer requests
  • Conduct root cause analysis on recurring customer or account issues and recommend solutions
  • Support process improvement initiatives by identifying inefficiencies and proposing data-driven recommendations
  • Partner with cross-functional teams to support program reporting and analytical needs
  • Communicate via phone and/or email with customers consistently (written & verbal)
  • Receive inbound and place outbound calls to customers and dealers
  • Respond to and document all communication (internal and external customers, phone calls, emails)
  • Create and distribute customer invoices by request
  • Assist in system vehicle inventory management
  • Retain and file business documents
  • Cross-train in other functions and processes within the Department

Qualifications
  • Associate degree or higher preferably in Accounting, Finance, Business Administration, or a closely related field.
  • Customer service and program support background
  • Strong analytical and problem-solving skills, with ability to interpret data and identify trends
  • Ability to multitask various assigned responsibilities
  • Accuracy and attention to detail
  • Strong interpersonal and organizational skills
  • Strong written and verbal communication skills
  • Excellent follow-up
  • Ability to meet deadlines

Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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