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Remote Software Support Engineer Jobs in Orem, UT

VAST Data

Customer Support Engineer

Lehi, UT · On-site +1

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

Caselle

Senior Software Engineer

Provo, UT · On-site +1

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Caselle

Senior Software Engineer

Provo, UT · Remote

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Akraya Inc.

Gaming Software Engineer: 25-05356

Lehi, UT · On-site +1

$101.34 - $105.63/hr

Remote as per CST time zone Pay Range: $101.34 - $105.63 per hour on w-2 Job Summary: Join our innovative game development team on a contractual basis as a Senior Contract Software Engineer. In this ...

NetDocuments

Senior Software Test Engineer

Lehi, UT · On-site +1

$103K - $134K/yr

Two-time winner (2024, 2023) Top Workplace Innovation * 2025 Remote Work * 2024 Technology Industry ... Write, debug, and execute automation code to support scalable and reliable testing. * Continuously ...

BambooHR

Staff Software Engineer

Draper, UT · Remote

This is a remote position available in the state listed on this job. Additionally, employment with ... Essential Job Duties Our ideal Staff Software Engineer, Permissions will be the technical authority ...

NetDocuments

Manager, Software Engineering

Lehi, UT · On-site +1

Two-time winner (2024, 2023) Top Workplace Innovation * 2025 Remote Work * 2024 Technology Industry ... Support career growth through mentorship, feedback, and performance development. * Create the ...

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · Remote

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Programs new software, web applications and supports new applications under development and the ...

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · On-site +1

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Programs new software, web applications and supports new applications under development and the ...

1-800 Contacts

Software Engineer II

Draper, UT · On-site +1

$91K - $124K/yr

Why you want this job As a Software Engineer II at SeekWell, you will work with a team of ... Occasional on-call rotation to support our 24/7 production systems What You'll Do * Develop and ...

Ancestry

Senior Software Engineer

Draper, UT · On-site +1

$120K - $135K/yr

Join us as a Senior Software Engineer on the team behind our Family History Trees - a flagship ... Develop, maintain and deploy backend functionality to support the evolving needs of Ancestry ...

Ancestry

Senior Software Engineer

Draper, UT · Remote

$120K - $135K/yr

Join us as a Senior Software Engineer on the team behind our Family History Trees - a flagship ... Develop, maintain and deploy backend functionality to support the evolving needs of Ancestry ...

Ancestry

Senior Software Engineer

Draper, UT · On-site +1

$120K - $135K/yr

Join us as a Senior Software Engineer on the team behind our Family History Trees - a flagship ... Develop, maintain and deploy backend functionality to support the evolving needs of Ancestry ...

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Orem, UT

Remote Software Support Engineer information

See Orem, UT salary details

$34.3K

$78.8K

$144.7K

How much do remote software support engineer jobs pay per year?

As of Jul 11, 2026, the average yearly pay for remote software support engineer in Orem, UT is $78,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $108,700.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Orem, UT? For Remote Software Support Engineer jobs in Orem, UT, the most frequently searched job titles are:
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What cities near Orem, UT are hiring for Remote Software Support Engineer jobs? Cities near Orem, UT with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Customer Support Engineer

Customer Support Engineer

VAST Data

Lehi, UT • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

Description
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Support and guide VAST data account teams on account technical status and activities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on lab and hardware management experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

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