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Remote Software Support Engineer Jobs in Orem, UT

asburyauto

IT Helpdesk Support Specialist II

Draper, UT · Remote

... remote assistance tools * Troubleshoot hardware, software, network, and application issues ... Network Engineering * Cybersecurity * Cloud Technologies * IT Operations * Application Support * IT ...

WSP

Lead Mechanical Engineer

South Jordan, UT · On-site +1

$104K - $126K/yr

Support design of pump stations, and process plant tie-ins. * Piping and pipeline system design ... Will travel for meetings and site visits and accept remote assignments, as required. Approximately ...

WSP

Senior Mechanical Engineer

South Jordan, UT · On-site +1

$99K - $131K/yr

... and support mining and metals, oil and gas, and heavy industrial projects. The position is ... Will travel for meetings and site visits and accept remote assignments, as required. Approximately ...

Consor Engineers

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

... is supported, and hard work is recognized and rewarded Salary : $100 - 140k (depending on ... software experience (a plus) Perform floodplain mapping and analysis for FEMA and local agencies.

Consor Engineers

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

... is supported, and hard work is recognized and rewarded Salary : $100 - 140k (depending on ... software experience (a plus) Perform floodplain mapping and analysis for FEMA and local agencies.

LVT

Principal Value Engineer

American Fork, UT · On-site +1

$171K - $229K/yr

Product & Software Excellence: We were named one of The Software Report's Top 100 Software ... This role can be remote, with regular travel required (typically under 25%) to partner with account ...

Wood Plc

Senior Mining Engineer

Sandy, UT · On-site +1

$99K - $136K/yr

Supporting continuous development of company cost and design databases * Scope definition, budget ... Familiarity with mine planning software systems such as Vulcan, MineSight, HaulSim, Deswik, Surpac ...

DigiCert

Principal Site Reliability Engineer

Lehi, UT · On-site +1

$53.50 - $71/hr

As a Principle SRE, you will own the intersection of software engineering and operations-driving ... Health and wellness support, including gym reimbursement and wellness programs * Employee ...

Consor Engineers

Stormwater Engineer

Draper, UT · On-site +1

$100/hr

... is supported, and hard work is recognized and rewarded Salary : $100 - 140k (depending on ... software experience (a plus) • Perform floodplain mapping and analysis for FEMA and local ...

Vasion

Solutions Engineer

Lehi, UT · Remote

Remote; Ability to travel up to 25% * Sales motion: Technical consultative selling across net-new ... Ability to apply software patterns (MSA, EDA) and diagram types (DFDs, sequence) to RMF ...

Vasion

Solutions Engineer

Lehi, UT · On-site +1

Remote; Ability to travel up to 25% * Sales motion: Technical consultative selling across net-new ... Ability to apply software patterns (MSA, EDA) and diagram types (DFDs, sequence) to RMF ...

Weave

Senior Platform Engineer - Performance

Lehi, UT · On-site +1

If you are a software engineer with a passion for performance, a talent for building developer ... This position will be remote, in the US * Reports to: Engineering Manager What You Will Own ...

Vasion

Solutions Engineer

Lehi, UT · Remote

Remote; Ability to travel up to 25% * Sales motion: Technical consultative selling across net-new ... Ability to apply software patterns (MSA, EDA) and diagram types (DFDs, sequence) to RMF ...

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Orem, UT

Remote Software Support Engineer information

See Orem, UT salary details

$34.3K

$78.8K

$144.7K

How much do remote software support engineer jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote software support engineer in Orem, UT is $78,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $108,700.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Orem, UT? For Remote Software Support Engineer jobs in Orem, UT, the most frequently searched job titles are:
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What cities near Orem, UT are hiring for Remote Software Support Engineer jobs? Cities near Orem, UT with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Senior Manager, Software Engineering

Senior Manager, Software Engineering

NetDocuments

Lehi, UT • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 16 hours ago

Job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.
NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America.
Other recent awards include:
  • Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace Innovation
  • 2025 Remote Work
  • 2024 Technology Industry

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!
What You'll Do
We are seeking a Senior Manager, Engineering to lead and scale our AI Search engineering
team as we build next generation intelligent search capabilities that transform how legal
professionals find and surface critical content. Your team owns the embedding models and
indexing pipelines that power semantic search, and partners closely with product and vertical
teams across NetDocuments to evolve those capabilities for different use cases and industries.
This is a broad AI search mandate. Your team will not work on a single product in isolation but
will serve as the core platform layer enabling semantic experiences across the NetDocuments
ecosystem. You will drive the engineering vision, mentor engineering leaders, and create an
environment where innovation and operational rigor go hand in hand.
This position reports to the Director of Engineering, AI and will partner closely with peers across
Product, Architecture, and Data Science to ensure cohesive delivery of enterprise grade AI
powered search capabilities.
Drive Strategy & Execution
  • Shape and execute the long term engineering strategy for the AI Search platform, with a
    focus on embedding model quality, indexing pipeline reliability, and semantic relevance
    across verticals.
  • Collaborate with Product, Architecture, and vertical engineering teams to translate
    customer needs into scalable, production ready search capabilities.
  • Build and maintain a robust roadmap that balances platform investments in model
    improvements and indexing infrastructure with cross team partnership commitments.
  • Oversee delivery execution across multiple teams to ensure high quality, on time releases.
    Lead & Develop High Performing Teams
  • Manage and mentor Engineers and Technical staff, fostering a culture of trust,
    collaboration, and continuous improvement.
  • Guide hiring, performance management, and career development to build diverse, high
    impact teams.
  • Create an environment that attracts top engineering talent and empowers them to deliver
    their best work.

Cross Functional Collaboration & Stakeholder Management
  • Partner with vertical product and engineering teams to understand domain specific search
    requirements and adapt semantic capabilities accordingly.
  • Serve as the technical point of contact for AI Search capabilities, helping stakeholders
    understand tradeoffs in relevance, latency, and model selection.
  • Present technical strategies, roadmaps, and progress to senior leadership in clear,
    business focused terms.
  • Drive engagement and communication across distributed teams and business units.

Technical Leadership & Oversight
  • Maintain strong working knowledge of embedding models, vector indexing, and semantic
    retrieval while focusing on guiding teams rather than day to day coding.
  • Champion best practices for model lifecycle management, indexing pipeline design,
    relevance evaluation, and scalable architecture.
  • Ensure AI Search solutions are designed securely and meet compliance, performance,
    privacy, and data residency standards.
  • Promote responsible experimentation with emerging AI and retrieval technologies,
    balancing innovation with production stability.
    Culture & Innovation
  • Foster a growth mindset, continuous learning, and experimentation within the engineering
    organization.
  • Cultivate a collaborative engineering culture that values quality, innovation, and
    transparency.
  • Encourage contributions to open source projects and knowledge sharing across the
    company.

What You'll Need to Be Successful
  • Bachelor's degree in Computer Science, Engineering, or related field (advanced degree
    preferred).
  • 7+ years of software engineering experience, including 3+ years in engineering
    management roles.
  • Demonstrated success managing multiple teams or a group of 7+ engineers and leaders.
  • Proven ability to define and execute a technical vision in alignment with business strategy.
  • Strong experience leading distributed, cloud based product development (Azure or AWS).
  • Familiarity with machine learning model deployment and lifecycle management,
    particularly embedding or NLP models.
  • Experience building or owning data pipelines at scale including indexing, transformation,
    or ETL workflows.
  • Deep understanding of modern engineering practices including CI/CD, microservices, and
    scalable architectures.
  • Excellent stakeholder management and executive communication skills, with experience
    navigating cross team dependencies.
  • Ability to synthesize complex technical information and present it effectively to leadership
    and cross functional audience

What Will Make You Stand Out
  • Hands on experience with semantic search or dense vector retrieval including embedding
    model selection, or hybrid search
  • Experience with Elasticsearch or OpenSearch
  • Familiarity with retrieval augmented generation (RAG) pipelines and how search quality
    feeds downstream LLM applications.
  • Background in information retrieval, natural language processing
  • Experience adapting a shared platform capability across multiple product verticals or
    customer segments.
  • A history of building high performing, engaged teams that deliver impactful software.

What You'll Love About NetDocuments
  • The People!
  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for life activities & wellness
  • Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency
The compensation range for this position is: $190,000 - $215,000
The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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