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Remote Mac Support Jobs (NOW HIRING)

Sbdinc

Franchise Sales, MAC Tools

Phoenix, AZ · Remote

Franchise Sales, Remote Southern California, Arizona, New Mexico Make Your Mark. Shape Your Future ... Must live in the district they support: Southern California, Arizona, New Mexico The Details: You ...

Sbdinc

Franchise Sales, MAC Tools

Albuquerque, NM · Remote

Franchise Sales, Remote Southern California, Arizona, New Mexico Make Your Mark. Shape Your Future ... Must live in the district they support: Southern California, Arizona, New Mexico The Details: You ...

Sbdinc

Franchise Sales, MAC Tools

Flagstaff, AZ · Remote

Franchise Sales, Remote Southern California, Arizona, New Mexico Make Your Mark. Shape Your Future ... Must live in the district they support: Southern California, Arizona, New Mexico The Details: You ...

Sbdinc

Franchise Sales, MAC Tools

Tucson, AZ · Remote

Franchise Sales, Remote Southern California, Arizona, New Mexico Make Your Mark. Shape Your Future ... Must live in the district they support: Southern California, Arizona, New Mexico The Details: You ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

... Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop ... and support elements. Ability to travel to and from clients sites. Bachelor's Degree in an IT ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

... remote access to macOS environments for enterprise customers. * Mac focused IaaS: Enterprise-grade ... Ramp into Tier 2 support across Orka, Citrix, and bare metal -- developing the product expertise to ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

... remote access to macOS environments for enterprise customers. * Mac focused IaaS: Enterprise-grade ... Ramp into Tier 2 support across Orka, Citrix, and bare metal - developing the product expertise to ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

... remote access to macOS environments for enterprise customers. * Mac focused IaaS: Enterprise-grade ... Ramp into Tier 2 support across Orka, Citrix, and bare metal -- developing the product expertise to ...

Evolution Sports Group

$40 - $60/hr

Remote Property Customer Support / Administration Specialist Los Angeles, California, United States ... High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation ...

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How much do remote mac support jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote mac support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Mac Support specialist, and why are they important?

To thrive as a Remote Mac Support specialist, you need strong expertise in macOS troubleshooting, hardware diagnostics, and network connectivity, usually supported by relevant IT certifications like Apple Certified Support Professional (ACSP). Familiarity with remote assistance tools such as TeamViewer, Apple Remote Desktop, and ticketing systems like Zendesk is typically required. Excellent communication, patience, and problem-solving skills help build trust and effectively guide users through technical issues. These abilities ensure efficient resolution of user problems, high customer satisfaction, and smooth operation in a remote support environment.

What are common challenges faced when providing remote Mac support, and how can they be addressed?

A key challenge in remote Mac support is diagnosing issues without physical access to the device, which can make troubleshooting hardware problems or network connectivity more complex. Using reliable remote desktop tools and clear communication with users can help overcome these obstacles. Additionally, staying updated on the latest macOS updates and common compatibility issues is essential. Building rapport with clients and guiding them step-by-step ensures smoother support sessions and increases user satisfaction.

What is Remote Mac Support?

Remote Mac Support refers to technical assistance provided for Apple Mac computers via the internet, rather than in person. Technicians connect to a user's Mac remotely to diagnose and resolve issues, install software, perform updates, and offer guidance. This service is popular for its convenience, allowing users to get help without bringing their device to a physical location. It is commonly used by both individuals and businesses to maintain smooth operation of their Mac systems.
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Remote Mac Support jobs near you

IT Support Technician - End User Services [SCCM remote, RDP, ARD)]/Harrisburg, PA

STI

Harrisburg, PA • On-site, Remote

$21.25 - $29/hr

Full-time

Posted 29 days ago

Job description

IT Support Technician - End User Services
Harrisburg, PA
12+ Months
***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***Start date for this position is as soon as possible.***
Description:
Provide workstation, laptop and Mac support; including deployment, configuration, and troubleshooting.
Candidate will be a member of the Capitol Area Support Team located in Harrisburg. This team member will report daily to PEMA Headquarters (located at 1310 Elmerton Ave, Harrisburg, PA 17110) with the possibility of assisting at other facilities within the Capitol Area coverage area around Harrisburg. There is free parking (employee parking lot) at PEMA HQ. The work hours for this position will be 8 AM - 4 PM with a half hour "working" lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after).
All security, health and safety requirements of the PEMA facility must be met by the candidate.
This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

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