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Remote Mac Support Jobs in Philadelphia, PA (NOW HIRING)

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

... IT support team, delivering remote and on-site technical support across hardware and software ... Mac/Apple support experience. * Familiarity working with third-party software content platforms.

DEW Softech, Inc

Product Specialist

Trenton, NJ · Remote

Trenton, NJ (Remote) Position Type: Contract Short Description: Collaborates with business units to ... Provide tier 1 support for Division applications * Provide first level contact for incoming service ...

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Remote Mac Support information

See Philadelphia, PA salary details

$10

$27

$46

How much do remote mac support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote mac support in Philadelphia, PA is $27.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.06 per hour, depending on experience, location, and employer.

What is remote Mac support?

Remote Mac Support refers to technical assistance provided for Apple Mac computers via the internet, rather than in person. Technicians connect to a user's Mac remotely to diagnose and resolve issues, install software, perform updates, and offer guidance. This service is popular for its convenience, allowing users to get help without bringing their device to a physical location. It is commonly used by both individuals and businesses to maintain smooth operation of their Mac systems.

What are the key skills and qualifications needed to thrive as a remote Mac support specialist?

To thrive as a Remote Mac Support specialist, you need strong expertise in macOS troubleshooting, hardware diagnostics, and network connectivity, usually supported by relevant IT certifications like Apple Certified Support Professional (ACSP). Familiarity with remote assistance tools such as TeamViewer, Apple Remote Desktop, and ticketing systems like Zendesk is typically required. Excellent communication, patience, and problem-solving skills help build trust and effectively guide users through technical issues. These abilities ensure efficient resolution of user problems, high customer satisfaction, and smooth operation in a remote support environment.

What are common challenges faced when providing remote Mac support, and how can they be addressed?

A key challenge in remote Mac support is diagnosing issues without physical access to the device, which can make troubleshooting hardware problems or network connectivity more complex. Using reliable remote desktop tools and clear communication with users can help overcome these obstacles. Additionally, staying updated on the latest macOS updates and common compatibility issues is essential. Building rapport with clients and guiding them step-by-step ensures smoother support sessions and increases user satisfaction.

What are the most commonly searched types of Mac Support jobs in Philadelphia, PA?

The most popular types of Mac Support jobs in Philadelphia, PA are:

What are popular job titles related to Remote Mac Support jobs in Philadelphia, PA?

For Remote Mac Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Mac Support jobs in Philadelphia, PA look for?

The top searched job categories for Remote Mac Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Mac Support jobs?

Cities near Philadelphia, PA with the most Remote Mac Support job openings:

Remote Mac Support jobs near you
Infographic showing various Remote Mac Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $56,661 per year, or $27.2 per hour.

Application Support Specialist - Fully Remote

RICEFW Technologies, Inc.

Trenton, NJ • On-site, Remote

Contractor

Posted 3 days ago

New

Job description

Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
This role will report through the Support Manager Required/Desired Skills
Skill Required /Desired Amount of Experience Strong Microsoft productivity software skills Highly desired 2 Years Experience performing user acceptance testing on web applications Highly desired 2 Years Extensive experience with Windows operating systems Required 2 Years Excellent analytical and logical skills Required 2 Years Experience using knowledge base and ticketing systems Highly desired 2 Years Experience providing end user system support Highly desired 2 Years Experience providing tier 1 IT and application troubleshooting Highly desired 2 Years Experience troubleshooting browser dependency issues Highly desired 2 Years Experience with providing direct customer service Highly desired 2 Years Experience with bug documentation and bug lifecycle Highly desired 2 Years Experience with MAC OS Highly desired 2 Years Experience with workstation troubleshooting Highly desired 2 Years Experience with Android OS for mobile device Nice to have 2 Years Working knowledge of application and desktop security concepts Highly desired 2 Years Experience with remote desktop control tools Nice to have 2 Years Experience writing SQL Queries Nice to have 2 Years Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate's email address? Question3 Where does your candidate currently reside (City & State)?

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