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Weekend Technical Support Engineer Jobs in Philadelphia, PA

NeuroFlow

Technical Support Engineer

Philadelphia, PA · On-site

Position Overview The Tier 2 Technical Support Engineer owns escalated issues that require hands-on investigation beyond frontline support. This role works directly with end users, Customer Success ...

Catalyx

Technical Support Specialist

Newtown, PA

$90K - $95K/yr

Escalate complex issues to Field Service Engineers, Technical Support Engineers, or Engineering teams when necessary. * Document troubleshooting steps, findings, and resolutions within the service ...

Catalyx

Technical Support Specialist

Newtown, PA · On-site

Escalate complex issues to Field Service Engineers, Technical Support Engineers, or Engineering teams when necessary. Document troubleshooting steps, findings, and resolutions within the service ...

Xyntek Inc.

Technical Support Specialist

Newtown, PA · On-site

$50 - $70/hr

Escalatecomplex issues to Field Service Engineers, Technical Support Engineers, orEngineering teams when necessary. * Documenttroubleshooting steps, findings, and resolutions within the ...

New

Actalent

Product Support Engineer

Horsham, PA

$75K - $115K/yr

The Product Support Engineer also develops technical documentation and training materials ... represents field and customer feedback during product reviews, and ensures compliance with ...

Actalent

Product Support Engineer

Horsham, PA

$75K - $115K/yr

The Product Support Engineer also develops technical documentation and training materials ... represents field and customer feedback during product reviews, and ensures compliance with ...

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

Position Summary The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard ...

Goddard School

Support Engineer

King Of Prussia, PA · On-site

Position Summary The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard ...

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Weekend Technical Support Engineer information

See Philadelphia, PA salary details

$37.8K

$79.8K

$120.6K

How much do weekend technical support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for weekend technical support engineer in Philadelphia, PA is $79,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $99,400.00 per year, depending on experience, location, and employer.

What is a weekend technical support engineer?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a weekend technical support engineer?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.

What are some common challenges faced by weekend technical support engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

How much is the salary of a weekend technical support engineer?

The salary of a weekend technical support engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and the company. Part-time weekend roles may offer hourly wages between $15 and $30. Certifications and technical skills can influence earning potential.

What are the most commonly searched types of Technical Support Engineer jobs in Philadelphia, PA?

The most popular types of Technical Support Engineer jobs in Philadelphia, PA are:

What are popular job titles related to Weekend Technical Support Engineer jobs in Philadelphia, PA?

For Weekend Technical Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Weekend Technical Support Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Weekend Technical Support Engineer jobs in Philadelphia, PA are:

Weekend Technical Support Engineer jobs near you
Infographic showing various Weekend Technical Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $79,750 per year, or $38.3 per hour.

Technical Support Engineer

NeuroFlow

Philadelphia, PA • On-site

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.
While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed - even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.
What We Do:
We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem.
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
Position Overview
The Tier 2 Technical Support Engineer owns escalated issues that require hands-on investigation beyond frontline support. This role works directly with end users, Customer Success, and engineering to diagnose and resolve application issues using logs, database queries, and system-level tools. The right candidate is technically solid, methodical, and comfortable digging into a Windows-based web application stack without being a software developer.
This role goes beyond scripted troubleshooting, you'll use SQL, logs, and system tools to do real diagnostic work on a complex, enterprise web application. Strong technical instincts are valued here; a software development background is not required.
Key Responsibilities
  • Triage and resolve escalated support tickets; reproduce issues and drive them to closure
  • Investigate application errors using IIS logs, Windows Event Viewer, and application log files
  • Write and execute SQL queries against SQL Server to validate data state and diagnose data issues
  • Navigate Windows Server environments, file systems, services, IIS, using standard admin tools
  • Escalate confirmed defects to engineering with clear write-ups: steps to reproduce, environment details, log excerpts
  • Communicate status updates clearly to both technical and non-technical stakeholders
  • Maintain accurate ticket records and contribute to internal knowledge base and runbooks

Required Qualifications
  • 2+ years in a technical support, application analyst, or similar hands-on technical role
  • Working knowledge of Windows operating systems in a professional or server context
  • Ability to write basic SQL queries, filtering, joins, and aggregations
  • Experience reading application and system logs to identify errors and root causes
  • Familiarity with web application fundamentals, HTTP, client/server interaction, browser-based interfaces
  • Strong written communication; able to convey technical findings to varied audiences

Preferred Qualifications
  • Experience with IIS log analysis and SQL Server Management Studio (SSMS)
  • Exposure to ticketing systems such as Jira, Zendesk, or ServiceNow
  • Background supporting applications in regulated environments (healthcare, government, or financial services)
  • Familiarity with monitoring and operations tools (Dynatrace, Datadog, PagerDuty, or similar)
  • Basic PowerShell scripting for diagnostics

Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
What We Believe:
NeuroFlow prohibits unlawful discrimination against any applicant or employee on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable law. All employment decisions are based on qualifications, merit, and business need.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
Act in accordance with NeuroFlow's Information Security Policies.
Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
Report security events or other risks to the organization
Execute organizational security processes or activities
Perform security responsibilities that defined and communicated for their role
Be responsible for their actions regarding the security of organization

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