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Manager Systems Support Engineer Jobs in Philadelphia, PA

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

As the manager of The Goddard School franchise system, GSL supports more than 675 schools in ... The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound ...

Nutanix

Manager, Systems Engineer

Philadelphia, PA · On-site +1

$219K - $328K/yr

Manager, Systems Engineer Philadelphia Area Are you a dynamic leader with a strong background in ... We emphasize open communication and mutual support, ensuring every team member has the resources ...

L3HHCM20

Manager, Systems Engineering

Bristol, PA · On-site

Job Title: Manager, Systems Engineering Job Code: 42717 Job Location: Bristol, Pennsylvania Job ... Lead or support formal technical reviews, including System Requirements Review, Preliminary Design ...

Goddard School

Support Engineer

King Of Prussia, PA · On-site

As the manager of The Goddard School franchise system, GSL supports more than 675 schools in ... The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound ...

Actalent

Product Support Engineer

Horsham, PA

$75K - $115K/yr

Partner with engineering teams on troubleshooting complex electromechanical systems, conducting ... Ensure all support activities and recommendations comply with applicable safety and environmental ...

Holtec International

Pipe Support Engineer

Camden, NJ · On-site

$110K - $135K/yr

The Pipe Support Engineer plays a critical role in ensuring the structural integrity ... Design pipe support systems including rigid supports, spring supports, snubbers, guides, and ...

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How much do manager systems support engineer jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for manager systems support engineer in Philadelphia, PA is $43.28, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $48.99 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Philadelphia, PA?

For Manager Systems Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Manager Systems Support Engineer jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Manager Systems Support Engineer jobs?

Cities near Philadelphia, PA with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Senior Lab Systems Support Engineer (Pharma)

Cognizant Technology Solutions

West Point, PA • On-site

$101K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Senior Laboratory Systems Support Engineer
Job Summary
Cognizant is seeking a Senior Laboratory Systems Support Engineer to support and enhance laboratory systems, analytical instruments, and associated data workflows within a regulated pharmaceutical environment. This role is responsible for the lifecycle management of laboratory computerized systems, ensuring compliance with GxP requirements, data integrity standards, and regulatory expectations.
The ideal candidate combines laboratory systems knowledge, IT support expertise, and a strong understanding of pharmaceutical quality and compliance requirements. This role partners closely with Laboratory Operations, Quality Assurance, IT, and external vendors to ensure reliable, compliant, and efficient laboratory system performance.
Key Responsibilities
Laboratory Systems Lifecycle Management
  • Manage the end-to-end lifecycle of laboratory systems, including implementation, validation, maintenance, upgrades, and retirement.
  • Support Software Development Lifecycle (SDLC), Computer System Validation (CSV), and GxP compliance activities.
  • Coordinate system patching, backup, restoration, archival, and disaster recovery activities.
  • Maintain audit readiness through accurate documentation and adherence to validation and compliance requirements.
  • Support onboarding and decommissioning of laboratory systems and applications.

Laboratory Systems Support
  • Provide Level 1 and Level 2 support for laboratory software applications and instrument integration platforms.
  • Troubleshoot software, hardware, and connectivity issues affecting laboratory systems and analytical instruments.
  • Coordinate with desktop, network, and infrastructure support teams to resolve hardware and network-related issues.
  • Manage user access activities, including account creation, modification, and deactivation in accordance with established procedures.
  • Perform routine backup and restoration activities for standalone, benchtop, and enterprise laboratory systems.
  • Support software installations, upgrades, and configuration management activities.

Vendor Management and Coordination
  • Serve as the primary point of contact for laboratory system vendors and service providers.
  • Coordinate vendor-led installations, maintenance activities, repairs, and upgrades.
  • Monitor vendor performance against service level agreements (SLAs).
  • Manage vendor documentation, deliverables, issue tracking, and escalation management.
  • Facilitate vendor engagement during system incidents, hardware failures, and scheduled maintenance activities.

Compliance and Quality Support
  • Ensure laboratory systems operate in compliance with GLP, GMP, GxP, data integrity, and regulatory requirements.
  • Support Computer System Validation activities, including qualification documentation, testing, and change implementation.
  • Participate in Change Control, Deviation, CAPA, and Problem Management processes.
  • Maintain system-related procedures, SOPs, work instructions, and technical documentation.
  • Support internal, customer, and regulatory audits by providing system documentation, evidence, and responses to audit inquiries.

Cross-Functional Collaboration
  • Partner with laboratory personnel, Quality Assurance, Validation, and IT teams to resolve issues and improve system performance.
  • Collaborate with stakeholders to optimize laboratory workflows and system utilization.
  • Participate in continuous improvement initiatives that enhance operational efficiency, compliance, and data integrity.
  • Support laboratory business processes by ensuring systems align with operational and regulatory requirements.

Required Qualifications
  • Bachelor's degree in Life Sciences, Computer Science, Information Technology, Engineering, or a related discipline.
  • Experience supporting laboratory systems within the pharmaceutical, biotechnology, healthcare, or regulated life sciences industry.
  • Good understanding of GxP regulations, including GMP, GLP, and data integrity requirements.
  • Knowledge of Computer System Validation (CSV) principles and regulatory compliance expectations.
  • Experience supporting laboratory software and instrument integration environments.
  • Familiarity with analytical laboratory instruments such as HPLC, GC, spectrophotometers, or similar technologies.
  • Experience using IT service management and ticketing platforms such as ServiceNow, Remedy, or equivalent.
  • Understanding of Change Management, Deviation Management, CAPA, and Problem Management processes.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a cross-functional and highly regulated environment.

Preferred Qualifications
  • Experience supporting laboratory informatics platforms such as CDS, LIMS, ELN, SDMS, or laboratory integration solutions.
  • Familiarity with FDA 21 CFR Part 11 and Annex 11 compliance requirements.
  • Experience supporting audit readiness and regulatory inspections.
  • Knowledge of system backup, restoration, and disaster recovery processes.
  • Understanding of pharmaceutical laboratory operations and analytical workflows.
  • Exposure to validation documentation, testing protocols, and qualification activities.

Why Cognizant
At Cognizant, we help some of the world's leading life sciences organizations accelerate innovation and improve patient outcomes through technology, data, and digital transformation. You'll work with talented professionals on impactful projects in a collaborative and inclusive environment while continuing to grow your career and technical expertise.
We are committed to fostering a culture that values diversity, inclusion, continuous learning, and professional development.
Equal Opportunity Employer
Cognizant is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Location: Rahway, New Jersey, United States (Hybrid)
Work Model: Hybrid. Associates are expected to work onsite and remotely in accordance with business and client requirements.
Salary and Other Compensation:
The annual salary for this position is $90,000 - $120,000, depending on experience, qualifications, skills, and location.
This position is also eligible for Cognizant's discretionary annual incentive program, subject to plan terms and individual performance. Benefits include medical, dental, vision, life insurance, paid holidays, paid time off, 401(k), and other benefits in accordance with applicable plans and programs.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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