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Manager Systems Support Engineer Jobs in Philadelphia, PA

Techify Care

On Site Engineer

Pennsville, NJ · On-site

... support, troubleshoot IT issues, and ensure smooth operation of end-user systems and IT infrastr ... Manage IT assets and maintain accurate service documentation. - Coordinate with remote and ...

New

Accion Labs

L2 Support Engineer_Onsite

Berwyn, PA · On-site

Level 2 Technical Support Engineer Location: Berwyn, PA -Onsite Work Duration: 6+ Months of ... systems. * Independently identify chronic issues through the Problem Management process and drive ...

Tata Consultancy Service Limited

Engineer

Mount Laurel, NJ · On-site

$90K - $100K/yr

L3 Application Support Engineer Technology Stack: Java, Spring Boot, Angular Experience: 610 years ... support teams to guide issue triage and resolution. Ensure adherence to SLAs, incident management ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Philadelphia, PA

Manager Systems Support Engineer information

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$76

How much do manager systems support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for manager systems support engineer in Philadelphia, PA is $43.28, according to ZipRecruiter salary data. Most workers in this role earn between $32.02 and $48.99 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Philadelphia, PA?

For Manager Systems Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Manager Systems Support Engineer jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Manager Systems Support Engineer jobs?

Cities near Philadelphia, PA with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Control Systems Project Engineer I

Thermo Systems

Fort Washington, PA • On-site

$93K - $126K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Location: Reston, VA | Fort Washington, PA | East Windsor, NJ
Compensation: $93,000 - $126,000 Annually + Bonus Eligibility
Employment Status: Full Time | Direct Hire
Travel Required: Up to 50%
Who We Are
Thermo Systems is a global, full-service control systems integration partner delivering world-class automation solutions across the District Energy, Life Sciences, and Mission Critical markets.
Guided by The Thermo Way, we are unified, dynamic, and committed to delivering excellence. Our culture is grounded in three core principles:
  • Employee Success
  • Customer Success
  • Financial Strength

We believe strong teams, trusted partnerships, and technical excellence drive long-term success for our employees, customers, and communities.
Job Summary
The Control Systems Project Engineer leads the design, execution, and delivery of complex control system projects while serving as the technical lead for assigned project teams. This role owns project scopes from design through commissioning, mentors junior engineers, supports engineering best practices, and collaborates with project managers and engineering leadership to deliver high-quality solutions safely, on schedule, and within budget in accordance with Thermo Systems' Quality Management System (QMS).
Education & Experience
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related technical discipline combined with relevant technical experience.
  • Typically 4+ years of controls engineering experience.
  • Demonstrated experience leading project-related engineering activities or serving as a technical lead on automation projects.

Leadership & Supervisory Responsibilities
  • Provide day-to-day technical leadership, mentorship, and guidance to junior engineers and project team members.
  • Coordinate engineering activities and support project teams by helping prioritize workloads while maintaining quality standards.
  • Support employee development through onboarding, training, coaching, and constructive feedback.
  • Support Engineering Leadership with candidate interviews, resource planning, and team development initiatives, as needed.
  • Promote engineering excellence by fostering collaboration, accountability, continuous improvement, and adherence to Thermo Systems' engineering standards and The Thermo Way.

Technical Responsibilities
  • Demonstrate complete self-sufficiency in the field.
  • Design, implement, and troubleshoot complex control systems, including PLC, HMI, SCADA, networking, and system integration.
  • Lead startup, commissioning, and Factory Acceptance Testing (FAT) activities while ensuring system performance and reliability.
  • Read and interpret P&IDs, wiring diagrams, and control documentation, identifying discrepancies between field conditions and design intent.
  • Develop instrumentation specifications and provide technical solutions for complex control system applications.
  • Apply Thermo Systems' Quality Management System (QMS) and engineering standards throughout project execution.
  • Review engineering deliverables for technical accuracy, quality, consistency, and compliance with company standards.

Required Skills & Abilities
  • Makes sound technical decisions and exercises good judgment independently.
  • Builds strong relationships with customers, colleagues, and project partners.
  • Demonstrates initiative, accountability, and ownership while effectively balancing competing priorities.
  • Anticipates project risks and develops practical solutions to keep projects on track.
  • Demonstrates the ability to mentor and develop engineers through technical guidance, knowledge sharing, and constructive feedback.
  • Effectively delegates work, promotes collaboration, and maintains accountability for technical quality and project execution.
  • Adapts quickly to changing customer and project requirements while maintaining professionalism under pressure.

Work Authorization & Other Requirements
  • Proof of eligibility to work in the country where the position is located is required.
  • Maintain a valid driver's license.
  • Fit for Duty at all times.

What You'll Get
  • Competitive compensation with annual bonus opportunity
  • 401(k) with company match
  • Comprehensive medical, dental, and vision coverage with low-cost options
  • Paid time off and sick leave
  • Tuition reimbursement and professional credential support
  • In-house and external technical training opportunities
  • Exposure to complex, high-impact automation projects
  • A collaborative culture built on integrity, accountability, and teamwork

Learn more at www.thermosystems.com
Thermo Systems Culture
We model our three core values every day:
  • Drive employee success through teamwork, growth, and trust
  • Drive customer success through quality delivery and continuous improvement
  • Drive financial strength

We foster an environment of integrity, professionalism, and shared success�where collaboration and personal accountability define how we work together.
Work Environment & Physical Requirements
The physical and environmental demands described here are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Employment Opportunity
Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status.
Disclaimer
This job description outlines the general nature and level of work expected. Responsibilities may evolve based on business needs.

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