ZipRecruiter

Log In

1

Software Support Engineer Jobs in Philadelphia, PA

ORS Partners

Support Engineer

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer I will be part of the Client Support Organization and report into a Director ...

ORS Partners

Senior Support Engineer

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Sr. Support Engineer handles Tier 4 technical escalations and customized support related to ...

ORS Partners

Support Engineer II

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer II is a member of the Client Support Organization and reports to a Sr. Support ...

Proscia

Strategic Support Engineer

Philadelphia, PA · Remote

As a leader in pathology AI software, we are empowering pathologists and scientists to transition ... As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of ...

Proscia

Strategic Support Engineer

Philadelphia, PA · Remote

As a leader in pathology AI software, we are empowering pathologists and scientists to transition ... As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of ...

Proscia

Strategic Support Engineer

Philadelphia, PA · On-site

As a leader in pathology AI software, we are empowering pathologists and scientists to transition ... As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of ...

Nimble

Robotics Support Engineer (NJ)

Burlington, NJ · On-site

... software • Develop new observability tools to facilitate faster and easier mitigation of ... support and engineering teams, building a comprehensive guide for system operation and issue ...

Proscia

Strategic Support Engineer

Philadelphia, PA · Remote

As a leader in pathology AI software, we are empowering pathologists and scientists to transition ... As a Strategic Support Engineer, you are the technical owner and trusted advisor for a portfolio of ...

Frontline Education

Support Engineer I

Wayne, PA · On-site +1

Description Support Engineer I Location: Hybrid to Wayne, PA or Naperville, IL preferred. Remote ... Apply problem definition methodology and techniques to help clients define the scope of software ...

Frontline Education

Support Engineer I

Wayne, PA · On-site +1

Support Engineer I Location : Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates ... Apply problem definition methodology and techniques to help clients define the scope of software ...

ORS Partners

Support Engineer III

Malvern, PA · On-site

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts ... The Support Engineer III (Sr. Technical Support Analyst) is a member of the Client Support ...

Frontline Education

Support Engineer I

Wayne, PA · On-site +1

Support Engineer I Location : Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates ... Apply problem definition methodology and techniques to help clients define the scope of software ...

next page

Showing results 1-20

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Philadelphia, PA

Software Support Engineer information

See Philadelphia, PA salary details

$39.9K

$91.5K

$168K

How much do software support engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for software support engineer in Philadelphia, PA is $91,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $126,100.00 per year, depending on experience, location, and employer.

Is it true that AI will replace software engineers?

Software Support Engineers work with complex systems that require problem-solving, communication, and understanding of user needs, which AI cannot fully replicate. While AI tools can automate routine tasks and assist in coding, human oversight and expertise remain essential for designing, debugging, and maintaining software systems.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What do software support engineers do?

Software support engineers troubleshoot and resolve technical issues related to software applications, often providing assistance to users or clients. They analyze problems, use diagnostic tools, and communicate solutions, frequently working with ticketing systems and technical documentation to ensure software functions correctly. Strong communication skills and knowledge of relevant programming or scripting languages are often required.

What engineers make $500,000?

Software Support Engineers typically do not earn $500,000 annually; such high salaries are more common in senior or specialized roles like software engineers, data scientists, or engineering managers in top tech companies. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses. Compensation varies widely based on industry, location, and company size.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Achieving this level often requires extensive experience, advanced skills, and sometimes leadership roles or stock options in tech companies.
What are popular job titles related to Software Support Engineer jobs in Philadelphia, PA? For Software Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Philadelphia, PA look for? The top searched job categories for Software Support Engineer jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Software Support Engineer jobs? Cities near Philadelphia, PA with the most Software Support Engineer job openings:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Philadelphia, PA as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $86,649 per year, or $41.7 per hour.

Infrastructure - Technical Software Support Engineer III

Atria Group LLC

Philadelphia, PA • On-site

$174K - $206K/yr

Other

Posted 19 days ago

Job description

Company Description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Job Description

SUMMARY

The client is looking for what would be termed as a classic Automation Test Engineer. This is a person that can setup the infrastructure for running automated test within a Sprint. The candidate would need to be quite familiar with Gerkin as a language and Cucumber for the testing infrastructure. Coding experience is a must. The candidate should have software development skills in either Java or Python. The role is 60% coding and 40% test automation setup.

Required Skills

Familiar with front-end automation testing or back-end services

Performance and load test

Spring framework

Soft UI

Appium

Selenium

TestNG with JUnit

Additional Information

GOOD COMMUNICATION SKILLS

DURATION: 12+Months Contract  

INTERVIEW: PHONE & SKYPE

Apply