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Software Support Engineer Jobs in Philadelphia, PA

SmartIPlace

Software Engineer

Blue Bell, PA · On-site

Software Engineer Location: Blue Bell, PA (Remote) Cotiviti is a leading solutions and analytics ... This role is a strong fit for application support engineers, QA engineers, or junior .NET ...

Skylimit Systems

Radar Software Engineer

Moorestown, NJ · On-site

$110K - $200K/yr

Role Overview This role supports the development of advanced, software-defined radar systems used ... Working as part of an Agile engineering team, this role will contribute across the full software ...

CYNET SYSTEMS

Lab Support Engineer

West Point, PA · On-site

$41 - $46/hr

... IT support role. * Good knowledge and understanding of GxP. * Good knowledge of Computer System ... Familiarity with lab software systems. * Strong problem-solving and communication skills. * Ability ...

Envestnet

Senior Software Engineer

Berwyn, PA · On-site +1

$157K - $188K/yr

Support the Design, modification, development, and support of enterprise-class modern complex UI ... Software Engineer or related occupations. In the alternative, employer will accept a Master ...

Envestnet

Senior Software Engineer

Berwyn, PA · On-site +1

Support the Design, modification, development, and support of enterprise-class modern complex UI ... Software Engineer or related occupations. In the alternative, employer will accept a Master ...

Envestnet

Senior Software Engineer

Berwyn, PA · On-site +1

$157K - $188K/yr

Support the Design, modification, development, and support of enterprise-class modern complex UI ... Software Engineer or related occupations. In the alternative, employer will accept a Master ...

Globus Medical

Senior Software Engineer

Audubon, PA · On-site

$123K - $162K/yr

... software supporting the Excelsius Cranial platform and future cranial navigation solutions. The ... engineering, clinical, regulatory, quality, product management, and surgeon partners to deliver ...

Globusmedical

Senior Software Engineer

Audubon, PA · On-site

$123K - $162K/yr

Senior Software Engineer Globus Medical is seeking a highly motivated Senior Software Engineer to ... Proactive and autonomous mindset supported by problem solving skills. Ability to work independently ...

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Showing results 21-40

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Philadelphia, PA

Software Support Engineer information

See Philadelphia, PA salary details

$37.8K

$86.6K

$159.1K

How much do software support engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for software support engineer in Philadelphia, PA is $86,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $119,500.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are popular job titles related to Software Support Engineer jobs in Philadelphia, PA?

For Software Support Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Software Support Engineer jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Software Support Engineer jobs?

Cities near Philadelphia, PA with the most Software Support Engineer job openings:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Philadelphia, PA as of August 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 84% In-person, 9% Hybrid, and 7% Remote job distribution, with an average salary of $86,649 per year, or $41.7 per hour.

DevOps Support Engineer - Linux

Susquehanna International Group, LLP

Philadelphia, PA • On-site

$53.25 - $73/hr

Contractor

Re-posted 2 days ago

Job description

Overview
Susquehanna is currently looking for a DevOps Support Engineer to join our Market Data Operations team in our Philadelphia area headquarters.
You will be working side by side with software developers and business teams as you support our production trading environment. This role requires assessment, triage, and resolution of technical issues impacting our environment and business operations.
Our technology framework continues to expand and change, which allows our support team members to build upon their technical skills. Project work on this team would allow you to grow your skills in a number of areas such as development, platform engineering, testing, and business analysis.
In this role you will:
  • Provide daily operational support of proprietary trading systems
  • Troubleshoot and support Linux based systems
  • Deploy and maintain critical applications
  • Implement automation, effective monitoring, and infrastructure-as-code
  • Support and work alongside a cross-functional engineering team on the latest technologies
  • Communicate to both business and technology communities during production issues
  • Work on a wide variety of projects depending on business needs and your interests

What we're looking for
  • Experience in an application support, operations, DevOps, systems administration, or related role
  • Scripting experience and a drive towards automating repetitive tasks required (e.g. Bash and Python)
  • Unix and Linux Command Line experience/knowledge required
  • Strong attention to detail and ability to troubleshoot and communicate during system outages
  • Ability to effectively and responsibly integrate AI tools into daily workflows
  • BS in a technical discipline (Computer Science, Computer Engineering, Information Technology, etc) is preferred

Susquehanna does not accept unsolicited resumes from recruiters or search firms. Any resume or referral submitted in the absence of a signed agreement will become the property of Susquehanna and no fee will be paid.

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