Software Support Engineer Jobs in Philadelphia, PA

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Software Engineer III (Salesforce Loyalty Management Technical Lead) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical design and delivery of a specific technical solution based on requirements from stakeholders.

Develops and maintains technical solutions, ensuring adherence to engineering and architectural design principles while meeting business requirements. Provides technical expertise with a focus on efficiency, reliability, scalability, and security; includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards.

Ultimately, providing expert advice and lead in system / application administration, installation, configuration / provisioning, platform planning and design, integration, and release / deployment management.

Key Responsibilities

• Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and transaction processing.
• Design and implement scalable solutions leveraging Salesforce Loyalty Management, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, and related Salesforce platform technologies.
• Provide technical leadership for integrations with enterprise systems using APIs, middleware, ETL tools, and event-driven architectures.
• Collaborate with business and product stakeholders to define requirements, evaluate solution options, and recommend optimal technical approaches.
• Develop and maintain technical architecture artifacts, solution designs, integration specifications, deployment strategies, and operational support documentation.
• Lead development teams through design, build, testing, deployment, and production support activities.
• Ensure adherence to enterprise architecture, security, governance, and engineering standards.
• Drive platform performance, scalability, reliability, resiliency, and operational excellence.
• Troubleshoot and resolve complex technical and integration challenges across Salesforce and connected platforms.
• Mentor engineers and provide subject matter expertise for Salesforce Loyalty Management best practices and solution patterns.
• Support release management, environment strategy, DevOps automation, and continuous integration/continuous deployment (CI/CD) processes.

Depth & Scope:

• Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support
• Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions

Education & Experience:

• Undergraduate degree, Post Graduate degree or Technical Certificate
• Strong academic background (e.g., computer science, engineering)
• Graduate degree nice to have
• 5-7 years relevant experience

Customer Accountabilities:

• Executes on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configures activities across Application, Platform and Infrastructure
• Leads the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives; following a "build it, break it, fix it mentality".
• Is responsible for developing and documenting detailed solution design and act as an application SME through the design and development lifecycle ensuring alignment with Architecture
• Is accountable for complex applications/systems development, programming /coding
• Develops functional, technical and user interface designs for an application / system that meets the defined requirements (business, enterprise architecture direction, system performance and development standards)
• Consults on development of requirements and specifications and apply functional knowledge of business functions to design optimal software / systems
• Reviews technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed
• Identifies, recommends, sources, negotiates and implements improvements/ solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
• Works with Technology partners to define metrics and performance goals for the application
• Identifies and addresses application and data issues and cross-capability and cross-release issues that affect application integrity
• Researches/analyzes business requirements to evaluate and recommend optimal solutions within business technology architecture; collects environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities
• Works with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
• Contributes to the advancement of the TD engineering practice through strong collaboration, research, analytic, and problem-solving skills

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to software engineering activities
• Ensures respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engages with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seeks and supports continuous improvement and automation opportunities within the engineering practice
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conducts code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
• Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Protects the interests of the organization - identifies and manage risks, and escalates non-standard, high risk activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices
• Supports the team by providing guidance and proactively identifying and resolving issues
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Preferred Qualifications:

• Salesforce Loyalty Management implementation experience
• Salesforce Application Architect certification
• Salesforce System Architect certification
• Salesforce Platform Developer I/II certification
• Salesforce Administrator certification
• Salesforce Loyalty Management Accredited Professional certification
• Graduate degree in related discipline.
• Financial Services industry experience.

Preferred Technical Skills

Salesforce Technologies

• Salesforce Loyalty Management
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Data Cloud
• Salesforce Marketing Cloud
• Apex
• Lightning Web Components (LWC)
• SOQL/SOSL
• Flow and Process Automation
• Salesforce APIs and Integration Patterns

Integration & Data

• REST and SOAP APIs
• MuleSoft or equivalent integration platforms
• SQL and relational database concepts
• Event-driven architecture
• Data migration and ETL tools

Development & DevOps

• Java (Java 8+)
• Python
• Git
• CI/CD pipelines
• Salesforce DX (SFDX)
• Copado, Gearset, or equivalent DevOps tools

Architecture & Security

• Solution Architecture
• Integration Architecture
• Enterprise Security and Governance
• Performance Optimization
• Release and Environment Management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participat...