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Software Support Engineer Jobs in Lancaster, PA (NOW HIRING)

Penske

Software Engineer I

Reading, PA · On-site

Working with a diverse team, you will play an integral role in designing, developing, and supporting our business critical applications, while mentoring associate engineers on software development ...

Penske

Software Engineer I

Reading, PA

Working with a diverse team, you will play an integral role in designing, developing, and supporting our business critical applications, while mentoring associate engineers on software development ...

Penske

Software Engineer I

Reading, PA · On-site

Working with a diverse team, you will play an integral role in designing, developing, and supporting our business critical applications, while mentoring associate engineers on software development ...

Penske

BI Software Engineer I

Reading, PA

As a BI Software Engineer I, you will participate in all aspects of the BI Software Development ... You will also support the integration efforts for merging BI platforms with enterprise systems and ...

Penske

BI Software Engineer I

Reading, PA · On-site

You will also support the integration efforts for merging BI platforms with enterprise systems and ... BI software engineers. Penske Responsibilities: • Be the primary contact and lead support ...

DP World

OpenEdge Software Developer

Middletown, PA · On-site

They are seeking an experienced OpenEdge Software Developer to support and enhance core business applications by developing, maintaining, and optimizing enterprise systems built on the OpenEdge ...

Penske

Associate Data Engineer III

Reading, PA · On-site

$110K - $132K/yr

You will support our software developers, database architects, data analysts and data scientists on vital initiatives and ensure optimal data delivery architecture consistent throughout ongoing ...

Wagman, Inc.

Construction Engineer

York, PA · On-site

Software experience: Heavy Job, Heavy Bid, Viewpoint, OnBase, Excel, and CAD Travel Requirement ... Technical Support & Engineering * Assist Project Manager with all administrative requirements ...

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Showing results 1-20

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Lancaster, PA

Software Support Engineer information

See Lancaster, PA salary details

$38.4K

$88.1K

$161.8K

How much do software support engineer jobs pay per year?

As of Jul 30, 2026, the average yearly pay for software support engineer in Lancaster, PA is $88,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $121,500.00 per year, depending on experience, location, and employer.

Is it true that AI will replace software engineers?

Software Support Engineers work with complex systems that require problem-solving, communication, and understanding of user needs, which AI cannot fully replicate. While AI tools can automate routine tasks and assist in coding, human oversight and expertise remain essential for designing, debugging, and maintaining software systems.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What do software support engineers do?

Software support engineers troubleshoot and resolve technical issues related to software applications, often providing assistance to users or clients. They analyze problems, use diagnostic tools, and communicate solutions, frequently working with ticketing systems and technical documentation to ensure software functions correctly. Strong communication skills and knowledge of relevant programming or scripting languages are often required.

What engineers make $500,000?

Software Support Engineers typically do not earn $500,000 annually; such high salaries are more common in senior or specialized roles like software engineers, data scientists, or engineering managers in top tech companies. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses. Compensation varies widely based on industry, location, and company size.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Achieving this level often requires extensive experience, advanced skills, and sometimes leadership roles or stock options in tech companies.
What are popular job titles related to Software Support Engineer jobs in Lancaster, PA? For Software Support Engineer jobs in Lancaster, PA, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Lancaster, PA look for? The top searched job categories for Software Support Engineer jobs in Lancaster, PA are:
What cities near Lancaster, PA are hiring for Software Support Engineer jobs? Cities near Lancaster, PA with the most Software Support Engineer job openings:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Lancaster, PA as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $88,110 per year, or $42.4 per hour.

.NET Application Support Engineer

TransCore

Harrisburg, PA

Full-time

Posted 27 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

133rd of 156 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time .NET Application Support Engineer to join our team in Ashburn, Virginia.  

Job Summary:

We are seeking a skilled and solutions-oriented .NET Application Support Engineer to ensure the stability, reliability, and performance of our enterprise applications built on the Microsoft stack. In this role, you will bridge the gap between software development and systems operations. You won’t just be waiting for tickets; you will actively dive into existing C#/.NET codebases to diagnose failures, manage and tune IIS web server environments, and write robust automation scripts to eliminate repetitive manual tasks.

Other locations of consideration are Pennsylvania and New Jersey. 

The ideal candidate possesses a "systems thinker" mindset—someone who enjoys the puzzle of root-cause analysis and loves using scripting to automate deployments and infrastructure setups.

Essential Duties and Responsibilities include but not limited to:  

  • Incident Management & Troubleshooting: Own L2/L3 technical support for high-availability .NET applications, APIs, and Windows Services. Diagnose runtime errors, application crashes, and performance bottlenecks.
  • Code-Level Debugging: Analyze and debug C# source code to identify defects, trace execution flows, and deliver root-cause analysis (RCA) to the core development teams.
  • Environment & Infrastructure Setup: Configure, maintain, and optimize IIS (Internet Information Services) web servers, application pools, and environment variables across staging and production servers.
  • Scripting & Automation: Develop and maintain a library of PowerShell scripts to automate routine operations, application deployments, system health checks, and data fixes.
  • Database Maintenance: Troubleshoot application data faults by writing and optimizing complex T-SQL queries, analyzing stored procedures, and resolving SQL Server bottlenecks.
  • Monitoring & Documentation: Proactively monitor application health logs (Event Viewer, Azure Monitor, or similar) and maintain detailed technical documentation for known errors, environment configurations, and recovery procedures.

Required Technical Skills:

  • The .NET Ecosystem: 3+ years of experience supporting or developing applications using .NET Core, .NET Framework (4.x+), ASP.NET MVC, and Web API.
  • Scripting: Strong proficiency in PowerShell (preferred) for systems automation and configuration management.
  • Web Servers: Solid understanding of IIS architecture, including site bindings, SSL certificate management, and app pool optimization.
  • Databases: Proficient with Microsoft SQL Server, including writing T-SQL queries, joins, and understanding database indexing.
  • Diagnostic Tools: Experience utilizing windows diagnostic utilities, Event Viewer, log parsers (Serilog/Log4Net), or APM tools to isolate infrastructure vs. code issues.

Preferred Qualifications:

  • Three to five years of previous experience.
  • Experience with cloud infrastructure platforms (Azure, Google, AWS).
  • Familiarity with containerization tools like Docker.
  • Experience working with CI/CD tools (Azure DevOps, Jenkins, or GitHub Actions).
  • Experience with ticketing systems like Jira.

Education: Bachelor’s degree from an accredited educational institution or equivalent combination of education and experience.

Soft Skills Desired:

  • The "Detective" Mindset: A persistent, systematic approach to troubleshooting rather than guessing or applying superficial fixes.
  • Strong Communicator: Ability to clearly explain complex technical issues to both non-technical stakeholders and core software developers.
  • Autonomy: Comfortable balancing multiple shifting priorities in a fast-paced production environment.

TransCore provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability

To learn more about TransCore please visit us at www.transcore.com.

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