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Software Support Engineer Jobs in Lancaster, PA (NOW HIRING)

DP World

OpenEdge Software Developer

Middletown, PA · On-site

They are seeking an experienced OpenEdge Software Developer to support and enhance core business applications by developing, maintaining, and optimizing enterprise systems built on the OpenEdge ...

TransCore

Sr Software Engineer, DevOps

Harrisburg, PA · On-site +1

$52 - $71.25/hr

Implement backup, recovery, and failover, run recovery testing, and support incident response and ... as a Software Engineer. * Deep hands-on experience building and maintaining CI/CD pipelines ...

Wagman, Inc.

Construction Engineer

York, PA · On-site

Software experience: Heavy Job, Heavy Bid, Viewpoint, OnBase, Excel, and CAD Travel Requirement ... Technical Support & Engineering * Assist Project Manager with all administrative requirements ...

syncreon

OpenEdge Software Developer

Middletown, PA · On-site

We are seeking an experienced OpenEdge Software Developer with expertise in Progress 4GL to support ... Provide support of existing applications to an agreed SLA. * Work within a team and focus on ...

Penske

Staff Software Architect

Reading, PA · On-site

Support GRC (Governance, Risk, Compliance) aspects of digital technologies. Heavily involved in ... programming languages, frameworks, application architecture and enterprise design patterns. 2-4 ...

Penske

Staff Software Architect

Reading, PA · On-site

... process and support digital technology deployment projects as necessary. • Support GRC ... appropriate programming languages, frameworks, application architecture and enterprise design ...

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Showing results 21-40

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Lancaster, PA

Software Support Engineer information

See Lancaster, PA salary details

$38.4K

$88.1K

$161.8K

How much do software support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for software support engineer in Lancaster, PA is $88,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $121,500.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are popular job titles related to Software Support Engineer jobs in Lancaster, PA?

For Software Support Engineer jobs in Lancaster, PA, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Lancaster, PA look for?

The top searched job categories for Software Support Engineer jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Software Support Engineer jobs?

Cities near Lancaster, PA with the most Software Support Engineer job openings:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Lancaster, PA as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $88,110 per year, or $42.4 per hour.

Intern - Junior Enterprise Site Support Engineer

Echo Global Logistics

York, PA • On-site

$14.75 - $19.75/hr

Part-time

Re-posted yesterday

Key responsibilities

  • Handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support.

  • Work on support requests from employees experiencing issues with computers, software, and peripheral equipment, and provide hands-on support at the desktop.

  • Document troubleshooting steps, communications, and resolution details in tickets for future review.

Echo Global Logistics rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS office in York, PA. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.

ABOUT ITS LOGISTICS

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

PRINCIPLE ACCOUNTABILITIES

- Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.

  • Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
  • Effectively communicate status of reported problems to all necessary parties.
  • Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
  • Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
  • Documents troubleshooting steps, communications, and resolution details in tickets for future review.

ABOUT THE REQUIREMENTS

The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

DESIRED TECHNICAL SKILLS

  • Working knowledge of Microsoft Windows desktop systems.
  • Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
  • Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
  • Ability to absorb and retain information quickly.
  • Strong attention to detail.
  • Prior Help desk experience is a plus.
  • Working knowledge of Microsoft Intune is a plus.

PEOPLE SKILLS

  • The ability to present information in a user-friendly language.
  • Exceptional customer service skills.
  • Experience working in a team-oriented collaborative environment.
  • Strong interpersonal, verbal, and written communication skills.
  • Excellent telephone communication skills.

Work Environment/Physical Demands Summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

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