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Mac Support Jobs (NOW HIRING)

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

$100 - $120/hr

As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac Support Engineer will be responsible for the support and administration of a distributed macOS ...

Astor-

Tier 2 Mac Support Specialist

Menlo Park, CA · On-site

$65 - $73/hr

Provide hardware and software support for Windows and Mac desktops and laptops * Configure, test and install printers, scanners, network copier/printers * Use computer images to install and configure ...

krg technology inc

Desktop support

Cary, NC

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Support Apple devices (Mac support). * Travel across Georgia for onsite support as needed (mileage reimbursed for correctional facility visits). Required Qualifications * Associate's or Bachelor ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Proficiency with Google Admin Console, Chrome Management Console and Google workspace Proficiency in Apple products and Mac support Knowledge of network connectivity, Wi-Fi troubleshooting and ...

AA2IT

Desktop Support Tech I - Draper

Boston, MA · On-site

$22 - $24/hr

Mac Support, TEAMS app, Office 365 a nice to have Schedule: Mon-Fri, OT as needed, No Oncall. Contract to Hire: conversion rate - $22-$24.00 hourly Worksite Zip Code: 02139 How soon will candidate ...

Artech Information System LLC

Deskside support

New York, NY · On-site

$22.25 - $28.25/hr

Mac support would be preferred but not required. * Trade floor experience Request you to confirm me about trade floor experience . Additional Information For more information, Please contact Shubham ...

AA2IT

Desktop Support Tech I - Draper

Boston, MA · On-site

$22 - $24/hr

Mac Support, TEAMS app, Office 365 a nice to have Schedule: Mon-Fri, OT as needed, No Oncall. Contract to Hire: conversion rate - $22-$24.00 hourly Worksite Zip Code: 02139 How soon will candidate ...

STI

IT Desktop Support - Harrisburg, PA

Harrisburg, PA · On-site

Provide workstation, laptop, and Mac support, including deployment, configuration, and troubleshooting. ***This requisition requires only a virtual interview via Teams with video enabled. ***Client ...

TEKsystems

IT Refresh Technician

Manhattan, NY · On-site

$25 - $30/hr

Description Seeking an experienced IT Refresh Technician with a strong Mac support background to support enterprise-wide technology refresh initiatives. This individual will be responsible for ...

AA2IT

Desktop Support Tech I - Draper

Boston, MA · On-site

$22 - $28/hr

... Mac Support • TEAMS app Preferred : • Office 365 Company : Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services. Founded in , the company is ...

Akima, LLC

MAC Engineer II

Ashburn, VA · On-site

This hands-on role bridges day-to-day end-user support and platform engineering execution ... Senior Mac Systems Engineer and Mac Systems Architect. To join our team of outstanding ...

TEKsystems

IT Refresh Technician

Manhattan, NY · On-site

$25 - $30/hr

Description Seeking an experienced IT Refresh Technician with a strong Mac support background to support enterprise-wide technology refresh initiatives. This individual will be responsible for ...

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Mac Support information

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How much do mac support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for mac support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a Mac Support?

A Mac Support job involves troubleshooting, maintaining, and optimizing Apple Mac devices used in workplaces or by individuals. Professionals in this role provide technical assistance for macOS, software applications, hardware issues, and network connectivity. They may also assist with system updates, security settings, and device management. Mac Support specialists often work in IT teams, offering remote or in-person support. Strong problem-solving skills and knowledge of Apple’s ecosystem are essential.

What does a Mac Support do?

As a Mac Support specialist, your typical day involves troubleshooting macOS and Apple hardware issues, installing and maintaining software, managing user accounts, and providing technical assistance to employees or clients either in person or remotely. You may also be responsible for configuring devices, ensuring system security, and deploying updates across a fleet of Macs. Collaboration with IT teams and other departments to resolve escalated issues or roll out new technology is common. This role requires both independent problem-solving and excellent teamwork to ensure end-users remain productive.

What are the key skills and qualifications needed to thrive in Mac Support, and why are they important?

To thrive as a Mac Support professional, you need strong knowledge of macOS systems, Apple hardware, troubleshooting techniques, and generally at least an associate degree or relevant IT certifications. Familiarity with Apple Remote Desktop, JAMF, and certifications like Apple Certified Support Professional (ACSP) are commonly expected. Excellent customer service skills, patience, and effective verbal and written communication help you stand out in this position. These skills and qualities ensure timely resolution of technical issues, clear support to users, and smooth functioning of Apple-based environments.

Is Apple support a good job?

Apple support roles involve assisting customers with technical issues related to Apple products, requiring strong communication skills and technical knowledge. The job can offer competitive pay, opportunities for certifications, and a dynamic work environment, but may also involve handling difficult customer interactions and irregular hours. Overall, it can be a stable and rewarding career for those interested in technology and customer service.
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Mac Support jobs near you
Infographic showing various Mac Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Mac Support Engineer

Indigo IT

Ashburn, VA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Mac Support Engineer
Ashburn, VA
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 amp; 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!
As an integral member of the CBP End User Device IT Management Services team, the Intermediate Mac Support Engineer will be responsible for the support and administration of a distributed macOS desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, technology management and analytics for on-premises, hybrid, and internet-based devices. The ideal candidate will be a part of the Apple Engineering team to achieve customer requirements, provide expertise enhancing the macOS end-user experience, providing support, and promoting security compliance.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
  • Mac experience in an Enterprise Environment is desired
  • Intermediate Mac Engineer will possess system knowledge in the areas of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication, and macOS cybersecurity hardening guidelines to effectively support and grow these technologies
  • Participate in onsite rotation schedule to provide desk-side support
  • Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
  • Provide support for all Apple MacBooks and Workstations
  • Experience with a ticketing system (ServiceNow) is a plus
  • Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
  • Experience in macOS desktop and server support skills
  • Experience supporting macOS across a range of versions
  • Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
  • Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
  • Experience using terminal commands and simple Bash scripts
  • IT Asset Management
EDUCATION, EXPERIENCE, CERTIFICATIONS, and QUALIFICATIONS:
  • Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (preferred), US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
  • Bachelor’s degree in Information Systems or related field; in lieu of degree 2-4+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 200) or greater certification
  • Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory
  • Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
  • ITIL v3 Foundations Certification is highly desired, but not required
  • Apple Certified Support Professional is highly desired, but not required
  • Experience with ServiceNow is desired, but not required
  • Experience with Beyond Trust Remote Support is desired, but not required.
SPECIFIC KNOWLEDGE, SKILLS, amp; ABILITIES:
  • Intermediate level knowledge for Jamf configuration and operations to include: patching, configuration profiles, operating system upgrades, and security configurations.
  • Experience with on premise, or distributed cloud, and hybrid infrastructures.
  • Working knowledge of macOS operating system, to include image management, OSD (operating system deployment) and servicing updates.
  • Strong understanding of web browser management for security zones, document modes, and add-ons. The ability to troubleshoot web apps, site security or compatibility related issues for Safari, Chrome, and FireFox.
  • Understanding of Line-of-Business (LOB) apps with regards to troubleshooting failed installations or updates.
  • Working knowledge of application requirements gathering, analysis, testing, benchmarking, and system/software integration.
  • Use of Remote Admin Tools for building and validating test cases.
  • Outstanding interpersonal and communication skills with the ability to effectively communicate with stakeholders at any business level.
  • Ability to constantly grow as a team member with the technical aptitude to quickly learning new technologies and understand relevant cloud trends.
  • Strong ability to work with cross functional teams to include but not limited to, cybersecurity, windows desktop management, upper and government management, and field support.
  • Proficiency in scripting techniques involved with desktop system automation and management.
  • Experience with Intune, M365, and MS Active Directory a plus.
  • Experience with the macOS Security Compliance Project (mSCP) a plus.
At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

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