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Apple Support Jobs (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · On-site

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients. Job Responsibilities: • Accept and respond to end-user support tickets ...

US IT Solutions Inc

Apple Support Technician

Sacramento, CA

$23 - $31.50/hr

Client is seeking two Apple Support Technician positions within IT Operations Workgroup. Client has approximately 55 Apple Devices deployed across the enterprise. These positions will be responsible ...

US IT Solutions Inc

Apple Support Technician

Sacramento, CA · On-site

$23 - $31.50/hr

Client is seeking two Apple Support Technician positions within IT Operations Workgroup. Client has approximately 55 Apple Devices deployed across the enterprise. These positions will be responsible ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients. Job Responsibilities: Accept and respond to end-user support tickets and ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Additional duties as assigned Requirements Skills & Experience * 2+ years of Windows Support experience * 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA

Additional duties as assigned Requirements Skills & Experience * 2+ years of Windows Support experience * 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support ...

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How much do apple support jobs pay per hour?

As of May 29, 2026, the average hourly pay for apple support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Support Specialist, and why are they important?

To thrive as an Apple Support Specialist, you need strong troubleshooting abilities, product knowledge of Apple devices, and typically a high school diploma or higher. Familiarity with support platforms such as AppleCare, CRM systems, and remote diagnostic tools is essential. Excellent communication, patience, and problem-solving skills help in delivering a positive customer experience. These skills ensure efficient resolution of technical issues and high customer satisfaction, which are vital for Apple's reputation and customer loyalty.

What are some common challenges faced by Apple Support specialists, and how can they be addressed?

Apple Support specialists often encounter challenges such as handling high call volumes, troubleshooting a wide range of technical issues, and managing customer expectations. Staying patient and empathetic while guiding users with varying technical backgrounds is essential. Continuous training, effective time management, and leveraging internal knowledge bases can help specialists overcome these obstacles and deliver excellent service. Collaboration with teammates and escalation support from senior staff also play a crucial role in resolving complex cases.

What is Apple Support?

Apple Support is a service provided by Apple Inc. to assist customers with troubleshooting, technical issues, and questions related to Apple products and services. This includes devices like iPhones, iPads, Macs, Apple Watches, and services such as iCloud and Apple Music. Support is available through various channels, including online chat, phone, in-store appointments at the Genius Bar, and the Apple Support app. Apple Support aims to help users resolve issues quickly and ensure they get the most out of their Apple products.

Can you get a job at Apple with no experience?

Apple Support roles often require customer service skills and familiarity with Apple products, but prior experience is not always mandatory. Entry-level positions may provide training, making it possible for candidates without previous experience to qualify if they demonstrate strong communication and problem-solving abilities.
More about Apple Support jobs
What cities are hiring for Apple Support jobs? Cities with the most Apple Support job openings:
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Apple Support jobs near you
Infographic showing various Apple Support job openings in the United States as of May 2026, with employment types broken down into 34% As Needed, 33% Full Time, and 33% Temporary. Highlights an 6% Physical, 15% Hybrid, and 79% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Apple Support Specialist

Apple Support Specialist

Detroit IT

Troy, MI • On-site

Full-time

Posted 3 days ago

Job description

Company Description
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.
Job Description
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
• Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
• Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
• User account setup using local, open directory and active directory.
• Migration of user data from system to system.
• Imaging of Mac's using Netboot/Netimage or similar product such as Casper.
• Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
• Basic hardware repair including hard drive and memory upgrades.
Qualifications
• Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
• Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
• Ability to travel to and from clients sites.
• Bachelor's Degree in an IT related field (preferred).
• Apple Certifications at OS level (minimally) and hardware level.
• Basic computer hardware repair experience.
• Daily reporting to clients.
• Tracking time and job notes in job ticketing system and time tracking software.
Notes:
• This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
• If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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