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Apple Support Jobs (NOW HIRING)

NuAxis Innovations

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Apple Support Certification preferred Knowledge Requirements: * Incident Management * Problem Management * Change Management * Critical thinking skills * Active listening skills and effective ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

Deploy, configure, image, and support Windows PCs and Apple Mac devices. * Maintain inventory and lifecycle management of IT assets. * Maintain organization and operational readiness of network ...

Apple

Apple Ads, Financial Analyst

Cupertino, CA

$114K - $172K/yr

Be a part of the growing Apple Ads team to help drive and support the future growth of this exciting business. Description The Apple Ads Finance team is closely aligned with the business and has a ...

Apple

Client Partner, Apple Ads

Culver City, CA · On-site

$105K - $209K/yr

Client Partner, Apple Ads At Apple, we believe in the power of technology to enrich people's lives ... supporting creators, and protecting and respecting everyone's privacy. Our technology makes ...

Apple

Product Designer, Apple Business

Culver City, CA

$184K - $324K/yr

Description - Design user flows, wireframes, and high-fidelity mockups for web and mobile platforms that support Apple's business tools. - Collaborate closely with product managers, engineers, and ...

Apple

Client Partner, Apple Ads

Culver City, CA

$105K - $209K/yr

At Apple, we believe in the power of technology to enrich people's lives. Everything we build is ... supporting creators, and protecting and respecting everyone's privacy. Our technology makes ...

Apple

Executive Assistant, Apple Ads

Cupertino, CA · On-site

$37.42 - $65.24/hr

Providing administrative support for the Directors such as organizing travel arrangements, managing ... Apple employees also have the opportunity to become an Apple shareholder through participation in ...

Apple

Executive Assistant, Apple Ads

Cupertino, CA

$37.42 - $65.24/hr

Apple is a place where extraordinary people gravitate in order to do their best work. We work every ... Description In this role, you will provide administrative support to two Engineering Directors ...

Apple

Apple Pay Product Manager

Cupertino, CA

$144K - $263K/yr

... support. You will also work with external partners such as card issuers, networks, and other ... Apple employees also have the opportunity to become an Apple shareholder through participation in ...

Apple

Apple Ads, Financial Analyst

Cupertino, CA · On-site

Be a part of the growing Apple Ads team to help drive and support the future growth of this exciting business. Description The Apple Ads Finance team is closely aligned with the business and has a ...

Apple

Staff Software Engineer, Apple Ads

New York, NY

$184K - $324K/yr

At Apple, we believe in the power of technology to enrich people's lives. Everything we build is ... Build shared capabilities like Authentication, Authorization etc to support multiple internal and ...

Apple

Staff Software Engineer, Apple Ads

Bodega Bay, CA

$184K - $324K/yr

At Apple, we believe in the power of technology to enrich people's lives. Everything we build is ... Build shared capabilities like Authentication, Authorization etc to support multiple internal and ...

Apple Inc.

Apple Ads, Financial Analyst

Cupertino, CA · On-site

$114K - $172K/yr

Be a part of the growing Apple Ads team to help drive and support the future growth of this exciting business. Description The Apple Ads Finance team is closely aligned with the business and has a ...

Apple

Manager, Today At Apple Programming

Cupertino, CA · On-site

$195K - $293K/yr

You will lead a team of strategists supporting across worldwide vision and regional execution.","responsibilities":"Define and champion the worldwide Today at Apple programming strategy and multi ...

Apple

Senior iOS Engineer, Apple Games

Cupertino, CA

$184K - $277K/yr

We have an exciting roadmap supporting games ranging from mobile to indie to AAA, reaching deep into the operating system, with the unique opportunity to help define the face of gaming at Apple. We ...

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Apple Support information

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How much do apple support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for apple support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is Apple Support?

Apple Support is a service provided by Apple Inc. to assist customers with troubleshooting, technical issues, and questions related to Apple products and services. This includes devices like iPhones, iPads, Macs, Apple Watches, and services such as iCloud and Apple Music. Support is available through various channels, including online chat, phone, in-store appointments at the Genius Bar, and the Apple Support app. Apple Support aims to help users resolve issues quickly and ensure they get the most out of their Apple products.

What are the key skills and qualifications needed to thrive as an Apple Support specialist, and why are they important?

To thrive as an Apple Support Specialist, you need strong troubleshooting abilities, product knowledge of Apple devices, and typically a high school diploma or higher. Familiarity with support platforms such as AppleCare, CRM systems, and remote diagnostic tools is essential. Excellent communication, patience, and problem-solving skills help in delivering a positive customer experience. These skills ensure efficient resolution of technical issues and high customer satisfaction, which are vital for Apple's reputation and customer loyalty.

What are some common challenges faced by Apple Support specialists, and how can they be addressed?

Apple Support specialists often encounter challenges such as handling high call volumes, troubleshooting a wide range of technical issues, and managing customer expectations. Staying patient and empathetic while guiding users with varying technical backgrounds is essential. Continuous training, effective time management, and leveraging internal knowledge bases can help specialists overcome these obstacles and deliver excellent service. Collaboration with teammates and escalation support from senior staff also play a crucial role in resolving complex cases.

Can I work for Apple Support from home?

Apple Support representatives can sometimes work remotely, depending on the company's policies and the specific role. Remote positions typically require strong communication skills, familiarity with Apple products, and the ability to troubleshoot technical issues via phone or chat. Availability of remote work may vary by location and current company needs.
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Apple Support jobs near you
Infographic showing various Apple Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Desktop Support Technician

Washington, DC • On-site

NuAxis Innovations
501 - 1,000 employees
Learn more about NuAxis Innovationsexternal

$23 - $29.25/hr

Full-time

Re-posted 16 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position.

Job Summary:

We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.

Essential Functions:

Some of the primary responsibilities of this role would include:

  • All aspects of both Remote and Deskside computer support
  • Owning, tracking and resolving Information Technology (IT) incidents and requests
  • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
  • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Education:

  • High school diploma or equivalent. Bachelor's Degree preferred.
  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
  • CompTIA A+ Certification - required within 90 days of hire
  • Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
  • Apple Support Certification preferred

Knowledge Requirements:

  • Incident Management
  • Problem Management
  • Change Management
  • Critical thinking skills
  • Active listening skills and effective communication strategies
  • Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
  • Enterprise ticketing application experience - Remedy Service Management experience preferred.
  • Installation and maintenance of Windows OS
  • Installation and maintenance of Apple preferred
  • Installation and maintenance of mobile devices
  • Installation/updating of desktop software
  • Remote desktop connections
  • Antivirus support
  • Backup and recovery
  • Desktop performance monitoring and optimization

Experience:

Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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