Apple Support Jobs (NOW HIRING)

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Our sales team is, in many ways, the face of Apple to our largest customers. Our enterprise customers need to know that with their significant investments in our technologies, everything’s going to work as promised. We are the ones who make believers out of them. We solve technical and business problems to ensure success for both Apple and its customers. We provide both technical sales consulting and support with a goal of transforming the way people work.
Description
As a critical component of the Account Team, SE’s operate by getting in the field, establishing relationships as trusted advisors to top Executives, and identifying opportunities to accelerate efforts to deliver Apple solutions to Enterprise customers.
SE’s leverage their ever-growing knowledge of Apple platforms and competitive intelligence to solve real business challenges. As evidenced in Ascent, SE’s drive technical journeys and demonstrate ownership of the tactics necessary to execute the mutually aligned sales strategy.
SE’s are always curious, showing empathy as they interact with stakeholders - seeking to understand before being understood. They share relevant experiences through great storytelling and take advantage of opportunities to impart knowledge which lifts the capabilities of their teammates.
Apple doesn’t cut corners, in products or in business. SE’s bring the highest level of integrity, honesty, and accountability in all that they do, every single day. SE’s are trusted advisors who do what they say they’ll do - and always do what’s best for Apple.
Preferred Qualifications
Ability to see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. You know the customer’s current Apple initiatives and can effectively identify technical blockers. Work with the account team to include well-defined and measurable steps in your plan to remove blockers and increase technical readiness.
At least 7 years of quota-carrying experience advising on technical business transformation solutions for large enterprises or consultative pre-sales engineering roles.
Comprehend and explain the way Apple devices communicate using common network protocols, wireless standards, modern authentication, and APNS. You use that knowledge to promote networking standard methodologies with your customers and align them with resources to remedy networking issues.
Understanding of Apple’s security resources and can articulate clearly Apple’s dedication to security and privacy. Expertly describe how our layered approach to security lowers risk to users while maintaining the integrity of both personal and corporate data. Given a customer’s security requirements, you can architect a strategy to meet them on our platform.
Familiarity with Apple’s app development tools and the advantages they bring to large organizations, demonstrating mobility for business transformation. Confidently explain the advantages of deploying platform-specific apps for business and can appropriately guide customers through the best route to development (build/buy/partner) for a given use case.
Minimum Qualifications
At least 5 years of quota-carrying experience advising on technical business transformation solutions for large enterprises or consultative pre-sales engineering roles.
Demonstrate the capability to communicate complex technical concepts to executive decision-makers and key stakeholders.
Demonstrate excellent communication skills and the ability to tell compelling stories through presentation software as well as short-form communication tools.
Comfortable developing relationships with key stakeholders and executives while driving results with technical resources.
Demonstrate IS/IT knowledge with experience in the areas of AI implementations, enterprise security, networking, and communications technologies for iOS, macOS, and competing platforms.
Ability to articulate the benefits of modern deployment methods to enterprise customers and describe the nuances of deploying and managing the Apple platform in large organizations. Familiarity with features and capabilities of top MDM vendors and the ability to demonstrate recommended deployment workflows using MDM and ABM for device enrollment, configuration, and app distribution.
50% travel is required for this role.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $155,400 and $234,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.