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Apple Support Jobs in Texas (NOW HIRING)

Apple

Software Engineer, Apple Ads

Austin, TX · On-site

$150K - $277K/yr

Our technology makes advertising possible on the App Store, Apple News, Stocks, and Apple TV - helping people discover content, supporting creators and publishers, and connecting advertisers of all ...

Apple

Software Engineer, Apple Ads

Austin, TX · On-site

$150K - $277K/yr

Our technology makes advertising possible on the App Store, Apple News, Stocks, and Apple TV - helping people discover content, supporting creators and publishers, and connecting advertisers of all ...

Apple

Group Admin, Apple Ads

Austin, TX · On-site

$17.75 - $24/hr

Apple is a place where extraordinary people gravitate in order to do their best work. We work every ... Description In this role, you will provide administrative support for a large team of 300+

Apple Inc.

Group Admin, Apple Ads

Austin, TX · On-site

$60 - $80/hr

We're looking for a smart, motivated, and experienced group administrative assistant to support our growing Apple Ads team. The ideal candidate is a natural facilitator and problem solver; someone ...

Apple

Group Admin, Apple Ads

Austin, TX · On-site

$17.75 - $24/hr

Apple is a place where extraordinary people gravitate in order to do their best work. We work every ... Description In this role, you will provide administrative support for a large team of 300+

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How much do apple support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for apple support in Texas is $17.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.04 per hour, depending on experience, location, and employer.

What is Apple Support?

Apple Support is a service provided by Apple Inc. to assist customers with troubleshooting, technical issues, and questions related to Apple products and services. This includes devices like iPhones, iPads, Macs, Apple Watches, and services such as iCloud and Apple Music. Support is available through various channels, including online chat, phone, in-store appointments at the Genius Bar, and the Apple Support app. Apple Support aims to help users resolve issues quickly and ensure they get the most out of their Apple products.

What are the key skills and qualifications needed to thrive as an Apple Support specialist, and why are they important?

To thrive as an Apple Support Specialist, you need strong troubleshooting abilities, product knowledge of Apple devices, and typically a high school diploma or higher. Familiarity with support platforms such as AppleCare, CRM systems, and remote diagnostic tools is essential. Excellent communication, patience, and problem-solving skills help in delivering a positive customer experience. These skills ensure efficient resolution of technical issues and high customer satisfaction, which are vital for Apple's reputation and customer loyalty.

What are some common challenges faced by Apple Support specialists, and how can they be addressed?

Apple Support specialists often encounter challenges such as handling high call volumes, troubleshooting a wide range of technical issues, and managing customer expectations. Staying patient and empathetic while guiding users with varying technical backgrounds is essential. Continuous training, effective time management, and leveraging internal knowledge bases can help specialists overcome these obstacles and deliver excellent service. Collaboration with teammates and escalation support from senior staff also play a crucial role in resolving complex cases.

Can I work for Apple Support from home?

Apple Support representatives can sometimes work remotely, depending on the company's policies and the specific role. Remote positions typically require strong communication skills, familiarity with Apple products, and the ability to troubleshoot technical issues via phone or chat. Availability of remote work may vary by location and current company needs.

What are the most commonly searched types of Apple Support jobs in Texas?

The most popular types of Apple Support jobs in Texas are:

What are popular job titles related to Apple Support jobs in Texas?

For Apple Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Apple Support jobs in Texas look for?

The top searched job categories for Apple Support jobs in Texas are:

What cities in Texas are hiring for Apple Support jobs?

Cities in Texas with the most Apple Support job openings:

Apple Support jobs near you
Infographic showing various Apple Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,028 per year, or $17.3 per hour.

L2 It Operations Specialist

Texas Sports Academy Main

Austin, TX • On-site

Full-time

Posted 10 days ago

Job description

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.
We're hiring an L2 IT Operations Specialist to keep technology working across the academy. You'll handle escalated support issues, set staff up to work remotely, and troubleshoot everything from MacOS problems to home network outages. This is a fully onsite role.
What You'll Do
  • Tier 2 Support: Take escalated tickets from staff, coaches, and families, dig into root causes, and see each issue through until it's actually fixed.
  • MacOS Support: Troubleshoot MacOS and Apple hardware, from account and permissions problems to failing components, and make the repair-or-replace call.
  • Remote Setup: Provision and configure devices for people working remotely, then walk them through getting their home setup running.
  • Network Troubleshooting: Diagnose home network and small office issues: Wi-Fi coverage, router configuration, DNS, VPNs, and printers, often over a call or screen share.
  • Asset Management: Track hardware through its lifecycle: ordering, deployment, repairs, and replacement.
  • Documentation: Write and maintain runbooks and knowledge base articles so common fixes are repeatable and users can solve simple problems themselves.

Requirements
  • Troubleshooting: You work problems methodically: reproduce the issue, rule out causes, fix it, and document what you found, even when the ticket just says 'nothing works'.
  • MacOS Troubleshooting: You know MacOS well: system settings, user accounts and permissions, common failure patterns, and the Apple hardware it runs on.
  • Network Fundamentals: You can troubleshoot home and small office networks (routers, Wi-Fi, DNS, VPNs) with a non-technical person on the other end of the line.
  • Customer Service: You stay patient and clear with frustrated users, backed by 5+ years of customer-facing work, whether the person on the line is a teacher mid-lesson or a parent at home.
  • IT Experience: You've owned escalations end to end, backed by 2-3 years of hands-on IT work in helpdesk, desktop support, or IT operations.
  • Austin Based: This role is onsite at our downtown Austin location. You must live in Austin to be considered for the role.
Bonus Points
  • MSP Background: You've worked at an MSP or IT firm and supported multiple clients with different environments at once.
  • MDM Experience: You've managed Apple devices with a platform like Jamf, Kandji, or Mosyle.
  • Ticketing Systems: You've worked in a tool like Zendesk, Freshservice, or Jira Service Management and know how to keep a queue moving.
  • Certifications: CompTIA A+ or Network+, or an Apple support certification.
  • Education Experience: You've supported a school or worked directly with students and families.

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