The people here at Apple don't just create products - they build the kind of wonder that ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
The people here at Apple don't just create products - they build the kind of wonder that ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
The people here at Apple don't just create products - they build the kind of wonder that ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
The people here at Apple don't just create products - they build the kind of wonder that ... supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Site Reliability Engineer, Apple Data Platform
Austin, TX · On-site
$56.50 - $75/hr
Apple Services Engineering (ASE) is responsible for designing and maintaining the systems, platforms, and infrastructure that support Apple's global services, such as Apple Music, iCloud, Siri, Maps ...
Site Reliability Engineer, Apple Data Platform
Austin, TX · On-site
$56.50 - $75/hr
Apple Services Engineering (ASE) is responsible for designing and maintaining the systems, platforms, and infrastructure that support Apple's global services, such as Apple Music, iCloud, Siri, Maps ...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Houston, TX · On-site
$15.50 - $18.25/hr
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Houston, TX · On-site
$15.50 - $18.25/hr
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and ...
IT Support Specialist (Apple Products) - Houston, TX
Houston, TX · On-site
$22/hr
The ideal candidate will hold certifications suchas Apple Certified Support Professional (ACSP), Apple Certified TechnicalCoordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) with ...
IT Support Specialist (Apple Products) - Houston, TX
Houston, TX · On-site
$22/hr
The ideal candidate will hold certifications suchas Apple Certified Support Professional (ACSP), Apple Certified TechnicalCoordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) with ...
Apple Support information
See Texas salary details
$10.97 - $12.20
1% of jobs
$12.20 - $13.42
4% of jobs
$14.37 is the 25th percentile. Wages below this are outliers.
$13.42 - $14.64
25% of jobs
$14.64 - $15.86
14% of jobs
The median wage is $16.33 / hr.
$15.86 - $17.08
14% of jobs
$17.08 - $18.30
10% of jobs
$18.91 is the 75th percentile. Wages above this are outliers.
$18.30 - $19.52
13% of jobs
$19.52 - $20.75
4% of jobs
$20.75 - $21.97
8% of jobs
$21.97 - $23.19
3% of jobs
$23.19 - $24.41
3% of jobs
$10
$17
$24
How much do apple support jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for apple support in Texas is $17.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.04 per hour, depending on experience, location, and employer.
What is Apple Support?
Apple Support is a service provided by Apple Inc. to assist customers with troubleshooting, technical issues, and questions related to Apple products and services. This includes devices like iPhones, iPads, Macs, Apple Watches, and services such as iCloud and Apple Music. Support is available through various channels, including online chat, phone, in-store appointments at the Genius Bar, and the Apple Support app. Apple Support aims to help users resolve issues quickly and ensure they get the most out of their Apple products.
What are the key skills and qualifications needed to thrive as an Apple Support specialist, and why are they important?
To thrive as an Apple Support Specialist, you need strong troubleshooting abilities, product knowledge of Apple devices, and typically a high school diploma or higher. Familiarity with support platforms such as AppleCare, CRM systems, and remote diagnostic tools is essential. Excellent communication, patience, and problem-solving skills help in delivering a positive customer experience. These skills ensure efficient resolution of technical issues and high customer satisfaction, which are vital for Apple's reputation and customer loyalty.
What are some common challenges faced by Apple Support specialists, and how can they be addressed?
Apple Support specialists often encounter challenges such as handling high call volumes, troubleshooting a wide range of technical issues, and managing customer expectations. Staying patient and empathetic while guiding users with varying technical backgrounds is essential. Continuous training, effective time management, and leveraging internal knowledge bases can help specialists overcome these obstacles and deliver excellent service. Collaboration with teammates and escalation support from senior staff also play a crucial role in resolving complex cases.
Can I work for Apple Support from home?
Apple Support representatives can sometimes work remotely, depending on the company's policies and the specific role. Remote positions typically require strong communication skills, familiarity with Apple products, and the ability to troubleshoot technical issues via phone or chat. Availability of remote work may vary by location and current company needs.
What are the most commonly searched types of Apple Support jobs in Texas?
The most popular types of Apple Support jobs in Texas are:
What are popular job titles related to Apple Support jobs in Texas?
For Apple Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Apple Support jobs in Texas look for?
The top searched job categories for Apple Support jobs in Texas are:
What cities in Texas are hiring for Apple Support jobs?
Cities in Texas with the most Apple Support job openings:
Product Manager, Customer Support Shopping Applications, Apple Store Online
Austin, TX • On-site
Apple •
Computer and Electronic Product Manufacturing • 10K+ employees10,000+ employees
8.1
Based on 678 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
People enjoy working here
Good employer
Recommended by students
Paid breaks
Recommended by parents
Full-time
Re-posted 10 hours ago
Job description
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally. We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details leveraging the latest cutting edge technology to elevate the shopping experience globally.
Description
In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists.You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.
This role will Ideate and implement generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.
Minimum Qualifications
4+ years of professional experience in Product Management for e-commerce or a consumer digital product development
Record of leading complex technical projects with direct ownership of a product portfolio.
Demonstrated ability to communicate effectively and influence at all levels of an organization
Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally
BA/BS degree or 7+ years professional experience in a directly relatable role
Preferred Qualifications
Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Demonstrated experience being an interface between business and technical teams.
Experience in one or more of the following
UI/UX design
macOS experience
Experience with User Acceptance Testing (UAT) and best practices
BA/BS in Computer Science or a technical degree
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally. We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details leveraging the latest cutting edge technology to elevate the shopping experience globally.
Description
In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists.You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.
This role will Ideate and implement generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.
Minimum Qualifications
4+ years of professional experience in Product Management for e-commerce or a consumer digital product development
Record of leading complex technical projects with direct ownership of a product portfolio.
Demonstrated ability to communicate effectively and influence at all levels of an organization
Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally
BA/BS degree or 7+ years professional experience in a directly relatable role
Preferred Qualifications
Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Demonstrated experience being an interface between business and technical teams.
Experience in one or more of the following
UI/UX design
macOS experience
Experience with User Acceptance Testing (UAT) and best practices
BA/BS in Computer Science or a technical degree
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976
