Apple Mac Support Jobs (NOW HIRING)

Thank you for your interest in Truckee Meadows Community College. If you need assistance or have questions regarding the application process, please contact Human Resources at (775) 673-7168 or humanresources@tmcc.edu.

Job Description

Truckee Meadows Community College (TMCC), is seeking applicants for an IT Apple/Mac Support LOA/LOB position. This position will assist the academic and administrative Apple support staff with the support of hardware and software in the academic and administrative computing environment. The applicant should have experience in an enterprise network, preferably in Higher Education. Customer Service orientation and the ability to understand, follow and create technical documentation is a major aspect of this position.

Pay and Schedule:

$20-$21/hour, minimum 20 hours per week up to 40 hours (with benefits)

• Part-time schedule is flexible, with a preferred daily schedule to include hours from Monday-Thursday; (No weekends or holidays)

• Full-time is Monday-Friday, 8am-4:30pm (No weekends or holidays)

Minimum Qualifications:

• High school diploma or equivalent education

• 2 years of IT Apple/Mac Support experience in a professional environment

Preferred Qualifications:

• Experience with Workday or Higher Education

Key Responsibilities:

• Solve technical and hardware/software-related problems while working with customers of varying technical abilities and knowledge.

• Assist with the implementation of equipment based on institutional guidelines and IT requirements.

• Documentation of processes and procedures.

Essential Skills:

• Excellent customer service skills and possess the ability to work independently or as a team

• Strong understanding of current Apple operating systems

• Knowledge of testing and deploying desktop applications using industry best practices

• Experience with a variety of server software and hardware.

• Have the ability to apply and explain rules, regulations, policies, and procedures related to specific services

Duties:

• Maintain Apple computers with a variety of networked peripheral devices.

• Monitor and coordinate projects and assignments of varying technical levels.

• Use computer imaging software to roll out applications and use a variety of remote access tools within a Desktop Management or Mobile Device Management System.

• Contribute in a friendly and professional manner to customer service issues in a higher education environment.

• Represent the IT Department, the college and NSHE in a highly professional manner.

• Other related duties as assigned.

Other progressive duties may include:

• Assisting other teams within IT with day to day tasks

• Assisting with events and other AV related setups

• Assisting with classroom related IT and/or AV related issues

Benefits:

• Health Insurance options, including dental and vision- Health Insurance

• No Social Security deduction, FICA-alt retirement at 7.5%- no matching

• Sports and Fitness Center with annual or monthly membership options for employee and spouse/domestic partner.

• ComPsych supports employees through life's difficult moments.

• Grant-in-Aid: TMCC is proud to provide a reduced-rate tuition benefit to faculty and qualified dependents.

• Free parking on all TMCC campus locations.

• No State income tax

Conditions of Employment

This is an on-going pool of qualified individuals interested in part-time, temporary non-tenure track instructional opportunities at Truckee Meadows Community College. These opportunities are part-time only and will not be continued beyond the ending date. These opportunities may be terminated at will, at any time, for any reason, without notice; the appointee has no appeal rights. Temporary assignments are not eligible for consideration for tenure as part of the assignment.

Additional Information

Transcripts
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Any expense related to the evaluation will be the responsibility of the candidate.

Sponsorship
TMCC is not able to support sponsorship for employment. Candidates must be eligible to work in the United States at the time they begin employment.

Exempt

Full-Time Equivalent

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact humanresources@tmcc.edu.

In order to be given full consideration all of the following must be attached to your application.

1) Resume/CV

2) Cover Letter

3) Contact Information for Three Professional References - Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position.

This position is open until filled.

Applicants are encouraged to apply immediately for full consideration. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications.  Search committees will use this information to determine that applicants meet minimum qualifications as listed in the job announcement.  

This posting will close at 12:00 am on the date listed above. The posting will no longer be available to apply to after 11:59 pm the day prior.

All documents, including unofficial transcripts for academic positions, must be received prior to the closing date listed on the job announcement.

Employment is contingent upon successful completion of a criminal background check upon hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.