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Apple Mac Support Jobs (NOW HIRING)

Academy of Scholars

Network Administrator

Decatur, GA · On-site

Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities * Provides technical support to clients in the form of answering questions, troubleshooting to ...

Akima, LLC

MAC Engineer II

Ashburn, VA · On-site

Cloud Lake is looking for a Mac Engineer II to work in Ashburn, VA. As an integral member of the ... Apple Certified Support Professional (ACSP), ServiceNow, M365 / Active Directory, networking ...

Academy Of Scholars

Network Administrator

Decatur, GA · On-site

Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities * Provides technical support to clients in the form of answering questions, troubleshooting to ...

Artech Information System LLC

DESKTOP SUPPORT

Anchorage, AK · On-site

$20.75 - $26.25/hr

Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with ... Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac ...

Munchkin

Mac Technical Support Specialist

Van Nuys, CA · On-site

Expert user Support for Apple devices and Mac laptops (MacOS and iOS) * Deskside support for approximately 100 internal users * Remote support for approximately 50 offsite users (local and global ...

Munchkin

Mac Technical Support Specialist

Van Nuys, CA · On-site

Expert user Support for Apple devices and Mac laptops (MacOS and iOS) * Deskside support for approximately 100 internal users * Remote support for approximately 50 offsite users (local and global ...

US IT Solutions Inc

Apple Support Technician

Sacramento, CA · On-site

$23 - $31.50/hr

These positions will be responsible for supporting all Apple Desktop and Laptop Mac devices with: OS installations, OS Break-Fix Issues, Application Installations and Troubleshooting, Hardware ...

Artech Information System LLC

desktop support

Anchorage, AK · On-site

$20.75 - $26.25/hr

Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with ... Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac ...

US IT Solutions Inc

Apple Support Technician

Sacramento, CA · On-site

$23 - $31.50/hr

These positions will be responsible for supporting all Apple Desktop and Laptop Mac devices with: OS installations, OS Break-Fix Issues, Application Installations and Troubleshooting, Hardware ...

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA ... Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac ...

Artech Information System LLC

desktop support

Anchorage, AK · On-site

$20.75 - $26.25/hr

Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with ... Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac ...

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All JobsApple Mac Support Jobs

Apple Mac Support information

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How much do apple mac support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for apple mac support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Mac Support Specialist, and why are they important?

To thrive as an Apple Mac Support Specialist, you need strong technical troubleshooting abilities with macOS, a solid understanding of Apple hardware/software, and relevant IT certifications such as Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and ticketing systems like Zendesk is commonly required. Excellent problem-solving, patience, and clear communication skills help you effectively assist users and resolve issues. These competencies ensure efficient resolution of technical problems, high user satisfaction, and smooth operation of Apple environments.

What are some common challenges faced by Apple Mac Support professionals, and how can they effectively address them?

Apple Mac Support professionals often encounter issues such as software compatibility problems, hardware troubleshooting, and managing system updates across multiple devices. They may also face challenges in helping users transition from other operating systems or in supporting a wide range of devices in a mixed-technology environment. To handle these effectively, it's important to stay updated on the latest macOS releases, utilize Apple's official support tools, and maintain strong communication skills to guide users through solutions. Collaborating closely with IT teams and end-users ensures prompt issue resolution and continuous learning.

What is the difference between Apple Mac Support vs Apple Genius?

AspectApple Mac SupportApple Genius
CertificationsBasic Apple certifications, technical trainingAdvanced certifications, in-depth product knowledge
Work EnvironmentHelp desks, remote support, on-site repairsIn-store customer service, technical troubleshooting
Job FocusDiagnosing and fixing hardware/software issuesCustomer consultations, complex repairs, product advice

Apple Mac Support primarily handles troubleshooting, repairs, and technical assistance for Mac users, often in help desks or remote settings. Apple Geniuses work directly with customers in Apple Stores, providing in-depth technical support and product guidance. While both roles require technical knowledge, Geniuses typically have more advanced certifications and focus on complex issues and customer experience.

What is an Apple Mac Support specialist?

An Apple Mac Support specialist is a professional who provides technical assistance and troubleshooting for Apple Macintosh computers and related devices. Their responsibilities include diagnosing hardware and software issues, assisting users with system updates, installing applications, and resolving connectivity problems. They support both individual users and organizations to ensure smooth operation of Apple products and to maximize productivity. These specialists may work in-person, remotely, or as part of an IT support team.
More about Apple Mac Support jobs
What states have the most Apple Mac Support jobs? States with the most job openings for Apple Mac Support jobs include:
What job categories do people searching Apple Mac Support jobs look for? The top searched job categories for Apple Mac Support jobs are:
Apple Mac Support jobs near you
Infographic showing various Apple Mac Support job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 7% Part Time, and 6% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Customer Service Professional II - macOS Team Lead

Customer Service Professional II - macOS Team Lead

Computer World Services

Morrisville, NC • On-site

Full-time

Re-posted 4 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS Team Lead who is responsible for leading the delivery of technical support and services for Apple macOS-based systems within an enterprise environment. This role provides advanced troubleshooting, team leadership, and strategic oversight of Mac endpoint management, ensuring high-quality customer service and alignment with organizational IT standards.

The position serves as the primary escalation point for macOS-related issues and is responsible for ensuring efficient operations, system reliability, and user satisfaction across the supported environment.
Key Tasks & Responsibilities

Technical Support & Service Delivery

  • Provide Tier 1-3 support for macOS devices, including desktops, laptops, and peripherals.
  • Troubleshoot and resolve complex macOS hardware, software, and operating system issues.
  • Support enterprise applications, email systems, directory services, and collaboration tools on macOS platforms.
  • Serve as escalation point for Mac-related incidents and service requests.
  • Ensure timely resolution of issues in accordance with SLAs and service standards.
  • Support and administer Mac device management tools (e.g., JAMF, Intune, or equivalent).
  • Develop and maintain macOS images, profiles, and security configurations.
  • Ensure compliance with organizational security policies and standards for Apple devices.
  • Evaluate and integrate macOS solutions within enterprise infrastructure (e.g., identity, network, security tools).

 Customer Service & End-User Support

  • Deliver support via phone, email, web, and in-person channels for macOS users.
  • Act as primary point of contact for high-priority or executive-level Mac support needs.
  • Maintain high levels of customer satisfaction through responsive and professional service.
  • Develop and maintain user documentation, FAQs, and knowledge base articles specific to macOS.

Leadership & Team Oversight

  • Lead and mentor Mac support technicians and specialists.
  • Assign and prioritize workload to ensure efficient service delivery.
  • Monitor team performance, ticket quality, and customer satisfaction metrics.
  • Provide technical leadership and guidance on macOS best practices.
  • Support recruitment, onboarding, and training of staff.

Process Improvement & Reporting

  • Identify trends in macOS incidents and implement proactive solutions.
  • Develop and track KPIs such as ticket volume, resolution time, and device compliance.
  • Ensure accurate documentation of work in ITSM tools (e.g., ServiceNow).
  • Support continuous improvement initiatives for Mac support processes.
  • Ensure compliance with IT governance, policies, and security standards.

Required Skills & Competencies

  • Strong knowledge of macOS operating systems and Apple hardware
  • Experience with macOS troubleshooting, configuration, and deployment
  • Familiarity with enterprise integration (e.g., Active Directory, Azure AD, identity tools)
  • Excellent customer service and communication skills
  • Strong analytical and problem-solving abilities
  • Ability to lead teams and manage competing priorities

Preferred Qualifications

  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in federal or government IT environments 
  • Experience with cross-platform support (Windows/macOS) 
Education & Experience

Education

  • Bachelor's degree (or equivalent) in Information Technology, Computer Science, or related field

Experience

  • 5+ years of experience supporting macOS in an enterprise environment, including Tier 1-3 and VIP support
  • Experience with Apple device management tools (e.g., JAMF, Intune)
  • Experience in a lead or supervisory role preferred
Certifications
  • Apple certifications (e.g., ACSP, JAMF certifications)
  • ITIL Foundation certification
Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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