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Apple Tech Support Jobs (NOW HIRING)

SAIC

Apple Systems Specialist

Quantico, VA · On-site

ORA_ON_SITE Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must ...

SAIC

Apple Systems Specialist

Quantico, VA

ORA_ON_SITE Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must ...

Saic

Apple Systems Specialist

Virginia, MN · On-site

$120 - $160/hr

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a TS ...

New

SAIC

Apple Systems Specialist

Quantico, VA · On-site

ORA_ON_SITE Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must ...

SAIC

Apple Systems Specialist

Quantico, VA

ORA_ON_SITE Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must ...

SAIC

Apple Systems Specialist

Quantico, VA · On-site

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a TS ...

SAIC

Apple Systems Specialist

Quantico, VA · On-site

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a ...

Finanz Informatik GmbH & Co. KG

$58.57 - $82/hr

Ob App-Entwicklung, Netzwerktechnologien und Serverbetrieb oder Beratung, Schulung und Support ... Technik * Erfahrungen als Projekt- oder Rolloutmanager * Hohe Kommunikations- und ...

New

US IT Solutions Inc

Apple Support Technician

Sacramento, CA · On-site

$23 - $31.50/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... Client is seeking two Apple Support Technician positions within IT Operations Workgroup. Client has ...

US IT Solutions Inc

Apple Support Technician

Sacramento, CA · On-site

$23 - $31.50/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... Client is seeking two Apple Support Technician positions within IT Operations Workgroup. Client has ...

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Apple Tech Support information

See salary details

$27K

$43.5K

$66K

How much do apple tech support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for apple tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is Apple Tech Support?

Apple Tech Support refers to the customer service and technical assistance provided by Apple Inc. to help users resolve issues with their Apple products, including iPhones, iPads, Macs, and software like iOS and macOS. Apple Tech Support can assist with troubleshooting problems, setting up devices, recovering Apple IDs, and providing guidance on using Apple services. Support is available via phone, online chat, in-person at Apple Stores, and through the Apple Support app. The goal is to ensure customers can effectively use and enjoy their Apple devices and services.

What are the key skills and qualifications needed to thrive as an Apple Tech Support specialist?

To thrive as an Apple Tech Support specialist, you need strong troubleshooting skills, technical knowledge of Apple devices and software, and typically a high school diploma or equivalent. Familiarity with AppleCare systems, diagnostic tools, and CRM software is often required, and certifications like Apple Certified Support Professional (ACSP) can be advantageous. Excellent communication, patience, and problem-solving abilities help you deliver clear, empathetic support to customers. These skills ensure efficient issue resolution, high customer satisfaction, and reinforce brand loyalty for Apple.

What are some common challenges faced by Apple Tech Support specialists, and how are they typically addressed?

Apple Tech Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, assisting users with varying levels of technical knowledge, and managing high call or chat volumes during product launches or updates. To address these challenges, specialists receive comprehensive training on Apple products and customer service best practices. They also work closely with team leads and product experts to resolve escalated issues efficiently, ensuring a collaborative work environment focused on continuous learning and problem-solving.

What is the difference between Apple Tech Support vs Apple Customer Service Representative?

AspectApple Tech SupportApple Customer Service Representative
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, remote supportCall centers, retail stores, remote
Employer & Industry UsageApple Inc., technology sectorApple Inc., retail and service sector
Common Search & ComparisonTechnical troubleshooting, device repairCustomer inquiries, billing, account issues

Apple Tech Support focuses on diagnosing and resolving technical issues with Apple products, requiring technical skills and certifications. Apple Customer Service Representatives handle customer inquiries, billing, and general support, emphasizing communication skills. While both roles serve Apple customers, Tech Support is more technical, whereas Customer Service is more customer-facing and service-oriented.

How to become Apple Tech Support?

To become an Apple Tech Support specialist, candidates typically need a high school diploma or equivalent, strong technical skills, and experience with Apple products and operating systems. Relevant certifications such as Apple Certified Support Professional (ACSP) can enhance prospects, and good communication skills are essential for assisting customers effectively.
More about Apple Tech Support jobs

What job categories do people searching Apple Tech Support jobs look for?

The top searched job categories for Apple Tech Support jobs are:

Apple Tech Support jobs near you
Infographic showing various Apple Tech Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Apple Systems Specialist

SAIC

Quantico, VA • On-site

Other

Posted 20 days ago

SAIC rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

88th of 226 rated it services

Job description

Job ID: 2616258
Location: Quantico, VA, US
Date Posted: 2026-08-28
Category: Information Technology
Subcategory: IT Systems Engineer
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA.
(All qualified candidates must possess a Secret clearance and a Sec+ certification)
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
We are seeking a highly skilled and experienced Apple systems specialist to provide VIP-level IT support to government executives and senior leadership for macOS and Apple technology. This role involves troubleshooting, maintaining, and improving Apple hardware and software environments while integrating seamlessly within high-security government operations. The ideal candidate will combine their ability to support Apple devices-such as MacBooks, iMacs, iPads, and iPhones-with a customer-centric and professional approach aligned with executive-level expectations.
This role requires a polished problem-solver with extensive knowledge of Apple products, secure IT environments, and the ability to respond efficiently and discreetly to high-level operational needs.
Key Responsibilities:
  • Executive "White-Glove" Support: Deliver rapid-response, high-touch technical assistance for DoW leadership. Anticipate technical needs, ensure zero-downtime for mission-critical communications, and provide seamless IT experiences during travel or high-stakes briefings.
  • Diagnose and resolve hardware and software issues, such as performance optimization, application errors, or operating system bugs, while maintaining compliance with government security protocols.
  • Apple Systems Engineering & MDM: Configure, deploy, and manage macOS devices using Enterprise Mobile Device Management (MDM) solutions (e.g., Jamf Pro, VMware Workspace ONE) customized for military networks.
  • Cybersecurity & STIG Compliance: Apply, validate, and maintain Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) across all Apple hardware and software. Ensure strict adherence to DoW IL5 security protocols and data handling policies.
  • Serve as a dedicated technical advisor for leadership, ensuring discreet and timely IT issue resolution.
  • Deliver patient, professional, and polished customer service in every interaction.
  • Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic needs of each executive customer.
  • Configure, maintain, and troubleshoot Apple products in secure and hybrid operating environments, including classified and air-gapped networks, while adhering to security protocols.
  • Act as the subject-matter expert (SME) for macOS technologies within the broader IT team.

Qualifications
It is required that the Apple Systems Specialist have the following qualifications:
  • Bachelor's degree and Five (5) or relevant years of experience in lieu of degree.
  • (3) years specializing in macOS and iOS device support.
  • and Current Secret clearance with the ability to obtain a TS/SCI
  • Expertise in macOS, iOS, and Apple ecosystem workflows and technologies (e.g., Apple ID, iCloud, FileVault, keychain management).
  • Familiarity with Apple MDM platforms (e.g., Jamf Pro, JAMF Connect) and zero-touch deployment/enrollment protocols.
  • Advanced troubleshooting skills for Apple hardware and software, including macOS kernel issues, file system encryption, and application errors.
  • Strong familiarity integrating macOS into enterprise IT landscapes, including Active Directory, Office 365, and VPN configurations.
  • Experience deploying Apple Security and Patch Management (T2/M1/M2 chips) in classified and air-gapped environments.
  • Knowledge of networking, storage, and remote connectivity solutions as relevant to macOS environments.
  • Superior verbal and written communication, customer service, and interpersonal skills.
  • Ability to maintain discretion and professionalism when supporting high-profile individuals with urgent IT needs.
  • Detail-oriented and excellent problem-solving abilities under tight deadlines.
  • Capable of working independently or within a cross-functional team in a high-pressure environment.
  • Certifications: ACSP / ACTC (Apple Certified Support Professional / Apple Certified Technical Coordinator), Jamf 200+ certification, ITIL Foundations, CompTIA Security+/CASP+, or equivalent.
  • Demonstrated experience supporting classified IT environments with strong knowledge of NSA, DoD, or related agency security and compliance requirements.
  • Proficiency with terminal commands, scripting (e.g., Bash, Python), and automation in a macOS context.
  • This position requires on-site support at Quantico (VA), with very limited capacity for remote work. Candidates must be comfortable working in high-security environments with sensitive information.
  • Flexibility for urgent after-hours support may be required.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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