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Apple Tech Support Jobs (NOW HIRING)

MacPlus

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Lead Apple Field Engineer

Austin, TX · On-site

$80K - $90K/yr

Install and support Zoom Rooms, conference room AV systems, Apple TVs, and related technology. * Work directly with clients to solve technical challenges while delivering exceptional customer service ...

Charter Tech Services

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IT Support Technician (Part-time)

Huntington Beach, CA · On-site

$30 - $34/hr

IT Support Technician (Part-time) We are an IT support firm seeking an IT support technician to ... Administration of Apple MAC and iOS devices *Be able to provide training/assistance for end users

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Knowledge of Apple Business Manager. * Experience with Microsoft 365. * Familiarity with Microsoft ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid ... Knowledge of Apple Business Manager. * Experience with Microsoft 365. * Familiarity with Microsoft ...

JTM Food Group

IT Support Specialist

Harrison, OH · On-site

Support and manage Apple devices (iPhones, iPads, macOS) including enrollment, configuration, and ... - IT Support Specialist * Safety/GMP/Food Safety/Quality policies followed * BRC Compliance

ID.me

IT Support Analyst

Mountain View, CA

Troubleshoot and support Apple hardware, software, and peripherals. * Deliver friendly, customer-focused IT support while maintaining SLAs. * Set up new hire equipment, including laptops, monitors ...

Furnished Finder

IT Support Specialist

Austin, TX · On-site

The IT Support Specialist will provide hands-on support to a global workforce, managing IT ... Apple Business Manager, Microsoft Intune, NinjaOne, Atlassian (Jira/Confluence). • Scripting ...

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Apple Tech Support information

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$27K

$43.5K

$66K

How much do apple tech support jobs pay per year?

As of Jun 29, 2026, the average yearly pay for apple tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is Apple Tech Support?

Apple Tech Support refers to the customer service and technical assistance provided by Apple Inc. to help users resolve issues with their Apple products, including iPhones, iPads, Macs, and software like iOS and macOS. Apple Tech Support can assist with troubleshooting problems, setting up devices, recovering Apple IDs, and providing guidance on using Apple services. Support is available via phone, online chat, in-person at Apple Stores, and through the Apple Support app. The goal is to ensure customers can effectively use and enjoy their Apple devices and services.

How much do Apple Support people get paid?

Apple Support specialists typically earn an average hourly wage of around $20 to $25, with annual salaries ranging from approximately $40,000 to $55,000 depending on experience and location. Compensation may also include benefits such as health insurance and employee discounts, and the role often requires strong communication skills and technical knowledge of Apple products.

Do Apple Support workers work from home?

Apple Tech Support roles can be performed remotely, especially for customer service and troubleshooting positions, depending on the company's policies and the specific role. Many support jobs require a reliable internet connection, a suitable workspace, and sometimes specific certifications or training. However, some positions may still require on-site presence for hardware repairs or specialized tasks.

What are some common challenges faced by Apple Tech Support specialists, and how are they typically addressed?

Apple Tech Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, assisting users with varying levels of technical knowledge, and managing high call or chat volumes during product launches or updates. To address these challenges, specialists receive comprehensive training on Apple products and customer service best practices. They also work closely with team leads and product experts to resolve escalated issues efficiently, ensuring a collaborative work environment focused on continuous learning and problem-solving.

What is the difference between Apple Tech Support vs Apple Customer Service Representative?

AspectApple Tech SupportApple Customer Service Representative
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, remote supportCall centers, retail stores, remote
Employer & Industry UsageApple Inc., technology sectorApple Inc., retail and service sector
Common Search & ComparisonTechnical troubleshooting, device repairCustomer inquiries, billing, account issues

Apple Tech Support focuses on diagnosing and resolving technical issues with Apple products, requiring technical skills and certifications. Apple Customer Service Representatives handle customer inquiries, billing, and general support, emphasizing communication skills. While both roles serve Apple customers, Tech Support is more technical, whereas Customer Service is more customer-facing and service-oriented.

What are the key skills and qualifications needed to thrive as an Apple Tech Support specialist, and why are they important?

To thrive as an Apple Tech Support specialist, you need strong troubleshooting skills, technical knowledge of Apple devices and software, and typically a high school diploma or equivalent. Familiarity with AppleCare systems, diagnostic tools, and CRM software is often required, and certifications like Apple Certified Support Professional (ACSP) can be advantageous. Excellent communication, patience, and problem-solving abilities help you deliver clear, empathetic support to customers. These skills ensure efficient issue resolution, high customer satisfaction, and reinforce brand loyalty for Apple.

How to become Apple Tech Support?

To become an Apple Tech Support specialist, candidates typically need a high school diploma or equivalent, strong technical skills, and experience with Apple products and operating systems. Relevant certifications such as Apple Certified Support Professional (ACSP) can enhance prospects, and good communication skills are essential for assisting customers effectively.

Is it hard to get hired by Apple?

Getting hired as an Apple Tech Support representative can be competitive, as the company seeks candidates with strong technical skills, customer service experience, and familiarity with Apple products. Candidates often undergo multiple interview stages, including technical assessments and behavioral interviews, to demonstrate their qualifications.
More about Apple Tech Support jobs
What job categories do people searching Apple Tech Support jobs look for? The top searched job categories for Apple Tech Support jobs are:
Apple Tech Support jobs near you
Infographic showing various Apple Tech Support job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 20% Full Time, and 78% Part Time. Highlights an 47% Physical, and 53% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Lead Apple Field Engineer

MacPlus

Austin, TX • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

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Job description

MacPlus is looking for a Lead Apple Field Engineer to become the primary onsite technical resource for our clients throughout the Austin area.

This isn’t a typical field technician role.

We’re looking for someone who genuinely enjoys working with Apple technology, loves solving technical problems, and can build lasting relationships with clients. You’ll own onsite projects, troubleshoot complex issues, and help shape the future of our field engineering team as MacPlus continues to grow.

While this role is primarily client-facing, you’ll also work closely with our remote support team and occasionally jump into the support queue when additional technical expertise is needed.

If you’re the type of person who naturally becomes “the Mac expert” wherever you work, we’d love to talk.

What You’ll Do

  • Serve as the primary onsite engineer for MacPlus clients throughout the Austin area.
  • Install, configure, and support Apple devices in both residential and business environments.
  • Design, deploy, and troubleshoot UniFi networking equipment.
  • Configure Apple Business Manager and Apple device management solutions.
  • Support Google Workspace environments.
  • Install and support Zoom Rooms, conference room AV systems, Apple TVs, and related technology.
  • Work directly with clients to solve technical challenges while delivering exceptional customer service.
  • Assist our remote support team with higher-level macOS troubleshooting when needed.
  • Document client environments and continually improve internal documentation and processes.
  • Help establish standards and mentor future field engineers as our team grows.

What We’re Looking For

This is not an entry-level position.

The ideal candidate has a strong technical foundation and is comfortable working independently at client sites.

We’re specifically looking for someone who:

  • Is genuinely a Mac person—macOS is your primary platform and you’re comfortable troubleshooting it beyond the basics.
  • Has strong experience with UniFi networking and understands networking fundamentals.
  • Is highly organized and able to manage multiple priorities throughout the day.
  • Communicates professionally and confidently with clients.
  • Can quickly adapt when priorities change or unexpected issues arise.
  • Enjoys solving problems that don’t always have obvious answers.
  • Takes ownership and follows through without needing constant direction.

Preferred Experience

  • Advanced macOS troubleshooting
  • Apple Business Manager
  • Apple Device Management (MDM)
  • UniFi Network, Protect, Identity, and Access
  • Google Workspace administration
  • Zoom Rooms
  • Apple TVs
  • Synology
  • Conference room AV systems

Preferred Certifications

  • Apple Device Support
  • Apple Deployment & Management
  • UniFi Certifications

What Success Looks Like

Within your first few months, you’ll become a trusted onsite resource for our clients, working alongside our support team to deliver an exceptional customer experience. As you grow into the role, you’ll help establish standards for field operations and have the opportunity to take on increasing leadership responsibilities as MacPlus expands.

Why MacPlus?

We’re a boutique Apple-focused consulting firm that believes in doing things the right way—not the fast way.

Our clients rely on us to support everything from Macs and networks to AV systems, automation, cameras, and cloud services. No two days are exactly alike, which makes this a great fit for someone who enjoys learning, solving problems, and working across a wide variety of technologies.

If you’re looking for a place where your technical ability, professionalism, and initiative are valued—and where you can grow alongside the company—we’d love to hear from you.