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Job Summary:
FourKites, Inc. is a leader in AI-driven supply chain transformation, helping global enterprises manage their supply chain data effectively. They are seeking an experienced IT Support Analyst to provide comprehensive technical support, manage enterprise systems, and ensure security compliance while delivering exceptional support to end users, including executive leadership.
Responsibilities:
• Provide remote and on-site technical support for macOS, Windows 10/11, and Linux (Ubuntu, CentOS, Fedora) environments
• Perform system imaging, OS deployment, hardware troubleshooting, and software installation/configuration
• Manage complete device lifecycle from procurement and provisioning through decommissioning and secure data wiping
• Deliver white-glove technical support to C-suite executives with solution-oriented, proactive problem-solving
• Coordinate device shipping and setup for new hires across locations
• Administer Jamf MDM platform for Apple device fleet management
• Configure and enforce mobile security policies and device enrollment processes
• Manage BetterCloud for SaaS application governance and user lifecycle automation
• Troubleshoot mobile device connectivity, security, and application issues
• Support and troubleshoot Fortinet VPN infrastructure and client connectivity across all platforms
• Assist with firewall configuration management and security policy implementation
• Utilize CrowdStrike Falcon for endpoint protection, threat detection, and basic forensic analysis
• Investigate security incidents and participate in incident response activities
• Monitor VPN performance, security alerts, and system logs for anomalies
• Maintain accurate IT asset inventory with real-time tracking and lifecycle management
• Coordinate software license renewals for enterprise platforms (Google Workspace, Jira, Microsoft 365, Cisco Meraki, etc.)
• Track license utilization and optimize allocation to prevent over/under-licensing
• Manage warranty contracts and vendor relationships for hardware support
• Generate monthly inventory reports with discrepancy analysis
• Maintain audio/visual equipment and troubleshoot video conferencing systems in conference rooms
• Perform daily health checks of conference room technology and booking systems
• Monitor and coordinate maintenance for printer fleet and print server infrastructure
• Manage secure printing solutions and supply chain coordination
• Support ISO 27001 and SOC 2 Type II compliance requirements
• Maintain comprehensive documentation of system configurations, IT policies, and procedures
• Provide audit evidence and participate in compliance audits
• Update network diagrams and maintain change management logs
• Generate weekly status reports on open tickets and project progress
• Provide input for monthly SLA performance reports
• Participate in quarterly business reviews and technology roadmap discussions
• Contribute to knowledge base articles and IT documentation
• Engage in continuous improvement initiatives and automation projects
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
• Minimum 4 years of progressive IT support experience in enterprise environments
• Must have experience supporting macOS in a corporate environment.
• Proven track record in managed service delivery or corporate IT support
• Advanced proficiency in macOS, Windows 10/11, and Linux distributions
• Hands-on experience with Jamf or equivalent Apple device management solutions
• Working knowledge of CrowdStrike Falcon, Fortinet firewalls and VPN solutions
• Experience with Google Workspace administration, Microsoft 365 Admin Center
• Proficiency with Jira or similar ITSM platforms
• Understanding of VPN technologies, TCP/IP, DNS, DHCP, and firewall concepts
• Ability to work flexible hours including occasional after-hours support for critical issues
• Physical capability to lift and move computer equipment (up to 50 lbs)
• On-site presence required for hands-on device management, conference room support, and facilities coordination
• Participation in on-call rotation for critical infrastructure support
• Travel technology support capabilities for executive users
Preferred:
• Experience with BetterCloud or similar SaaS management platforms
• Familiarity with Cisco Meraki cloud-managed networking
• Basic scripting abilities (PowerShell, Bash, Python) for automation
• Knowledge of identity management solutions
• Understanding of email security platforms (Abnormal Security or similar)
Company:
FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before. Founded in 2014, the company is headquartered in Chicago, USA, with a team of 501-1000 employees. The company is currently Late Stage.