Nextgen Technologies
Nextgen Technologies

18 Nextgen Technologies Jobs Hiring Near You

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

C++ Developer

San Jose, CA · On-site

$57.50 - $77.25/hr

Company Description We are best in Business !! He/she will be developing system software that enables website to be highly scalable and stable as we strive to handle tremendous amount of payment ...

... new technologies, tools and methodologies • Automation oAutomate as much of the deployment process as possible to provide for repeatability, auditability, scalability and build in process ...

C++ Developer

San Jose, CA

$57.50 - $77.25/hr

Company Description We are best in Business !! He/she will be developing system software that enables website to be highly scalable and stable as we strive to handle tremendous amount of payment ...

Company Description We are best in Business !! Job Title: QA Automation Lead Location: San Jose, CA Duration: 12+ months Contract Knowledge & Experience: Experience with White box, Grey Box, and ...

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Infographic showing various job openings at Nextgen Technologies in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
IT Support Engineer

$70K/yr

Full-time

Posted 22 days ago


Job description

Job Description

Role : IT Support Engineer 

Location : San Mateo, CA

Salary: $70K/Year + Benefits and Bonus

Position: Full Time


Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT.


The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience.


As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team.


Responsibilities:

Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues

Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate

Manage and support Windows and Mac systems

Manage technical currency and process consistency according to standards

Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta

Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones

Oversee and deliver local projects

Manage IT procurement

Act as backup for other User Support Engineers


Desired Skills and Experience


Must Have


3+ years in IT helpdesk support positions

2+ years in IT roles with increasing levels of responsibility

2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

Experience with Apple Macs, installations and troubleshooting

LAN/WAN networking experience

Experience working in a complex and globally dispersed environment

Experience delivering successfully in a multi-vendor governance model

Show strong results in achieving employee satisfaction across a variety of business functions

Experience in working in cross-functional and regional teams to resolve users' issues


Nice to Have


Microsoft technical certifications

Google Apps for Business knowledge and experience

Office 365 knowledge and experience

Excellent written and verbal communication skills

VoIP experience


Qualifications

Must Have


3+ years in IT helpdesk support positions

2+ years in IT roles with increasing levels of responsibility

2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

Experience with Apple Macs, installations and troubleshooting

LAN/WAN networking experience

Experience working in a complex and globally dispersed environment

Experience delivering successfully in a multi-vendor governance model

Show strong results in achieving employee satisfaction across a variety of business functions

Experience in working in cross-functional and regional teams to resolve users' issues


Additional Information

All your information will be kept confidential according to EEO guidelines.