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Remote Mac Support Jobs (NOW HIRING)

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

We're committed to building an inclusive, remote-first culture where every team member can do their ... Advanced knowledge of macOS environments, with experience supporting Apple devices (Mac, iPhone ...

Texas Sports Academy Main

IT Support Specialist

We are hiring a Remote IT Support Specialist to help our students and parents navigate any ... across Mac, Windows, iOS, and Chromebook. * Weekend Availability: Willing and able to work a ...

Aura

Customer Support Specialist

San Antonio, TX · Remote

$19/hr

This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of ... Experience working with Microsoft Windows and Google Suite environment; comfort with Mac systems ...

Modernizing Medicine, Inc.

Support Specialist 1

Mac, iPad, iPhone/iPad iOS. * Knowledge of bug tracking software such as Zen and Jira. * Excellent ... The imposters are creating misleading email accounts, conducting remote "interviews," and making ...

WOW World Media LLC

Be Seen First

Executive Support & Operations Specialist

Watkinsville, GA · Remote

$48K - $60K/yr

This is a fully remote job. However, onboarding would take place at the office location in ... Mac ecosystem · Comfortable using and learning modern AI platforms and productivity tools · ...

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How much do remote mac support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote mac support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is remote Mac support?

Remote Mac Support refers to technical assistance provided for Apple Mac computers via the internet, rather than in person. Technicians connect to a user's Mac remotely to diagnose and resolve issues, install software, perform updates, and offer guidance. This service is popular for its convenience, allowing users to get help without bringing their device to a physical location. It is commonly used by both individuals and businesses to maintain smooth operation of their Mac systems.

What are the key skills and qualifications needed to thrive as a remote Mac support specialist?

To thrive as a Remote Mac Support specialist, you need strong expertise in macOS troubleshooting, hardware diagnostics, and network connectivity, usually supported by relevant IT certifications like Apple Certified Support Professional (ACSP). Familiarity with remote assistance tools such as TeamViewer, Apple Remote Desktop, and ticketing systems like Zendesk is typically required. Excellent communication, patience, and problem-solving skills help build trust and effectively guide users through technical issues. These abilities ensure efficient resolution of user problems, high customer satisfaction, and smooth operation in a remote support environment.

What are common challenges faced when providing remote Mac support, and how can they be addressed?

A key challenge in remote Mac support is diagnosing issues without physical access to the device, which can make troubleshooting hardware problems or network connectivity more complex. Using reliable remote desktop tools and clear communication with users can help overcome these obstacles. Additionally, staying updated on the latest macOS updates and common compatibility issues is essential. Building rapport with clients and guiding them step-by-step ensures smoother support sessions and increases user satisfaction.
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Remote Mac Support jobs near you
Infographic showing various Remote Mac Support job openings in the United States as of August 2026, with employment types broken down into 63% Full Time, 31% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Associate, Premiere Support

Consilio LLC

Remote

$17.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Overview
About the Company
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.
About the Team
Premier Support Services is a global team primarily responsible for providing Consilio's clients with support via chat and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations, project access and new engagement tasks).
Responsibilities
What You'll Do
With a passion for helping others and solving problems, you'll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You'll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you'll be fulfilling their requests such as account creations and project access requests.
Qualifications
Who We're Looking For
The ideal applicant for this position has/is the following:
  • EDUCATION
    • Bachelor's degree or higher (any discipline).
  • LANGUAGES
    • B2 level proficiency or higher in English.
  • APTITUDE
    • Digital Intelligence - ability to acquire and apply new knowledge related to digital technology.
    • Digital Literacy - ability to find, evaluate and clearly communicate information through multiple mediums.
  • EXPERIENCE
    • At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles.
    • Operating Systems - Windows and Mac.
    • Microsoft 365 - Office (Excel, Word & PPT), Visio and Sharepoint.
  • CUSTOMER SERVICE SKILLS
    • Strong communicator - both written and verbally.
    • Active listener - gains knowledge while engaging with the speaker.
    • Team player - capable of working independently or collaboratively with colleagues as situations arise.
    • Flexibility - to adapt to regional communication styles.
    • Patience & Empathy - when supporting clients of varying technical proficiency.
    • Client advocacy - when collaborating with other teams or when providing the client with status updates.
  • LOGICAL THINKING SKILLS
    • Problem Solver - capable of identifying issues and communicating resolution steps clearly.
    • Assessor - can identify scenarios that require escalation to either Concierge Leadership or other teams.
  • EXTRA CREDIT FOR
    • Previous experience in eDiscovery industry.
    • Previous experience with eDiscovery systems such as Relativity, Everlaw and NUIX.
    • Previous experience with user access systems such as ActiveDirectory and Azure.
    • Existing Consilio employees with at least 1 year tenure.

What Shift You'll Work
The following options are available:
  1. US
    1. Tuesday to Saturday 1pm to 10pm Eastern

What We Offer
  • Working remotely from home.
  • Sightline Administrator certification.
  • Relativity Review Management Specialist certification (RRMS)
  • Sightline Administrator certification.
  • Brainspace Administrator certification
  • BlackOut User certification
  • Health and welfare benefits (including medical, dental, vision, life insurance and EAP).
  • Retirement plan.
  • Paid-time off (PTO).
  • Employee Appreciation (Bonusly) and Referral Reward Programs.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
#LI-RF1
#LI-Remote

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