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Itil 4 Foundation Remote Jobs (NOW HIRING)

ASM Research

Incident Manager, Sr

ITIL 4 Foundation certification (required); advanced ITIL or ITSM certifications preferred. • Experience supporting federal environments or defense-related missions. • Experience leading 24x7 or ...

GDIT

Configuration Manager - Medicaid Systems

WV · On-site +1

$111K - $150K/yr

ITIL 4 Foundation | PeopleCert - PeopleCert Experience: 5 + years of related experience US ... Remote. Travel 20-50% Security: A background check will be required. Timeline: This is a contingent ...

Leidos

Critical Incident Coordinator

ITIL 4 Foundation. Important Compensation Information Please disregard the salary range displayed on this evergreen posting as representative of all TSA TOMCAT opportunities. This posting is intended ...

NTT DATA Services

ServiceNow Developer

VA · On-site +1

$122K - $283K/yr

ITIL v3 or ITIL 4 Foundation certification  * Experience with other ServiceNow modules like ... The starting pay range for this remote role is $122,648 - $283,906. This range reflects the minimum ...

NTT DATA Services

ServiceNow Developer

VA · On-site +1

$122K - $283K/yr

ITIL v3 or ITIL 4 Foundation certification * Experience with other ServiceNow modules like ... The starting pay range for this remote role is $122,648 - $283,906. This range reflects the minimum ...

Pax8

Technology Services Engineer II (IAM)

Technology Services Engineer II (IAM) Pax8 | US Remote or Hybrid Pax8 is hiring a Technology ... Apply security best practices in daily work Relevant qualifications such as ITIL 4 Foundation ...

Pax8

Technology Services Engineer II (IAM)

Technology Services Engineer II (IAM) Pax8 | US Remote or Hybrid Pax8 is hiring a Technology ... Apply security best practices in daily work Relevant qualifications such as ITIL 4 Foundation ...

Genpact

Analyst - Industry Advisory 5A

... UpgradUpgrad, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft ... Remote Type - Hybrid Work Shift - Any (United States of America) The approximate annual base ...

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How much do itil 4 foundation remote jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for itil 4 foundation remote in the United States is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.85 per hour, depending on experience, location, and employer.

What is ITIL 4 Foundation?

ITIL 4 Foundation is an entry-level certification that introduces the key concepts, terminology, and practices of ITIL (Information Technology Infrastructure Library) version 4. It is designed for professionals involved in IT service management and provides an understanding of how to create, deliver, and continually improve tech-enabled products and services. The certification covers the ITIL service value system, guiding principles, and key practices, preparing candidates to support organizations in their digital transformation efforts. The course is often available remotely, allowing learners to access training and certification exams online. This makes it accessible and flexible for working professionals.

What are common challenges faced by remote ITIL 4 Foundation professionals, and how can they be addressed?

Remote ITIL 4 Foundation professionals often encounter challenges such as maintaining consistent communication with team members, staying aligned with rapidly changing IT service management processes, and building rapport without face-to-face interaction. To overcome these hurdles, it’s important to utilize collaborative tools, establish regular update meetings, and document processes clearly. Engaging in ongoing professional development and actively participating in virtual team discussions can also help remote professionals stay connected and effective in their roles.

What are the key skills and qualifications needed to thrive as an ITIL 4 Foundation professional working remotely?

To thrive as an ITIL 4 Foundation professional, you need a solid understanding of IT service management principles, process optimization, and the ITIL 4 framework, typically validated by the ITIL 4 Foundation certification. Familiarity with ITSM tools such as ServiceNow or BMC Remedy is common, along with experience using remote collaboration platforms. Strong communication, problem-solving, and self-motivation are essential soft skills for remote effectiveness and team collaboration. These competencies ensure efficient service delivery, adherence to best practices, and successful outcomes in distributed IT environments.

What is the difference between Itil 4 Foundation Remote vs Service Desk Technician?

AspectItil 4 Foundation RemoteService Desk Technician
CertificationsItil 4 Foundation certification often requiredCertifications vary; ITIL knowledge beneficial
Work EnvironmentRemote, flexibleTypically office or remote, customer-facing
Industry UsageIT service management, IT supportIT support, customer service
Job FocusITIL processes, service management best practicesTroubleshooting, user support, issue resolution

While both roles involve IT support, Itil 4 Foundation Remote focuses on understanding IT service management frameworks, often requiring certification, and is suitable for remote work. Service Desk Technicians handle direct user support and troubleshooting, with less emphasis on formal certifications. The roles complement each other but serve different functions within IT support and service management.

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Itil 4 Foundation Remote jobs near you
Infographic showing various Itil 4 Foundation Remote job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 15% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $51,871 per year, or $24.9 per hour.

IT Governance and Service Management (PMO) Opportunity Supporting TSA TOMCAT

Remote

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

Full-time

Posted 10 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

Leidos is seeking highly qualified professionals to support the TSA TOMCAT Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.
Positions Summary
The IT Governance & Service Management (PMO) position provides centralized governance, service management oversight, performance management, risk management, and program-control support across the TOMCAT environment. The position ensures that IT service delivery remains aligned with TSA requirements, contract objectives, ITIL-aligned processes, SLA commitments, operational priorities, and continuous-improvement objectives.
The position serves as a central coordination point among program management, service owners, technical teams, cybersecurity, quality assurance, stakeholders, and TSA leadership. The role provides management visibility into service performance, risks, issues, dependencies, corrective actions, and improvement initiatives.
Work Location
Remote, with onsite presence as required by program leadership.
Essential Duties
  • Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.
  • Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.
  • Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.
  • Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.
  • Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned workstreams.
  • Develop executive dashboards, management reports, status briefings, and performance reporting.
  • Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.
  • Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.
  • Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.
  • Ensure accurate information is maintained within approved systems of record.
  • Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.
  • Support transition, operational readiness, stabilization, and continual-improvement activities.

Required Qualifications
  • Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.
  • Ability to obtain and maintain TSA Suitability
  • Ability to obtain and maintain Public Trust security clearance
  • Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.
  • Experience with ITIL-aligned service management and governance processes.
  • Experience managing risks, issues, dependencies, corrective actions, and performance reporting.
  • Strong analytical, communication, documentation, organizational, and facilitation skills.
  • Ability to coordinate across technical, management, government, and contractor stakeholders.
  • Ability to support mission-critical operations and competing priorities.
  • ITIL 4 Foundation.
  • PMP or equivalent program-management certification preferred.

Preferred Qualifications
  • TSA, DHS, or other federal IT experience.
  • Experience with ServiceNow and enterprise ITSM/ITOM environments.
  • Experience with SLA management, PMRs, executive dashboards, and operational performance reporting.
  • PMP, ITIL 4, PMI-RMP, or comparable certification.

Important Compensation Information
Please disregard the salary range displayed on this evergreen posting as representative of all TSA TOMCAT opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position.
Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.
If you are currently supporting this mission and are interested in learning more about opportunities with Leidos, we encourage you to apply even if you do not see your exact position listed above.
Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA TOMCAT operations.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
September 4, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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