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Itil 4 Foundation Jobs (NOW HIRING)

Lincoln Softtech LLC

ServiceNow CSM

Buffalo, NY · On-site

ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...

New

PamTen Inc

Change Manager

Vancouver, WA · On-site

Mandatory Certification ITIL 4 Foundation Certified OR ITIL V3 Foundation Certified Added Advantage * Experience or knowledge in: o Release Management o Configuration Management o Incident Management ...

New

Amatriot Group, LLC

Model Based Systems Engineer

NE

$140K - $200K/yr

ITIL 4 Foundation. * FITSP-D, GDSA, CASP+, CCSP, Cloud+, CSSLP, or GSEC. Preferred Qualifications * Certifications in systems modeling. * OMG OCSMP preferred. * INCOSE membership preferred. * CSEP ...

GDIT

Unified Communications Team Lead

Arlington, VA · On-site

This role requires ITIL 4 Foundation certification, a minimum of 10 years managing server and support services (including at least 3 years in an IT outsourcing environment), and proven experience ...

Leidos

Network Storage Engineer - Senior

Bowie, MD · On-site

$92K - $166K/yr

... ITIL 4 Foundation (or equivalent) with strong incident, problem, and change management discipline. - CCNP Data Center - NetApp Certified Data Administrator (NCDA) - ITIL 4 Foundation WORK ENVIRONMENT ...

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How much do itil 4 foundation jobs pay per year?

As of Aug 8, 2026, the average yearly pay for itil 4 foundation in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What types of projects or responsibilities are typical for professionals with ITIL 4 Foundation certification?

Professionals with ITIL 4 Foundation certification are often involved in projects focused on optimizing IT service delivery, improving incident and problem management, and supporting organizational change initiatives. Daily responsibilities might include mapping and refining IT processes, working with service desk teams to resolve user issues, documenting best practices, and ensuring adherence to ITIL standards. These professionals also collaborate closely with process owners, technical teams, and business stakeholders to ensure IT services align with business needs. This hands-on experience not only builds deep knowledge of ITSM best practices but also opens up opportunities for advancement into senior IT service management or process improvement roles.

What are the key skills and qualifications needed to thrive in the ITIL 4 Foundation position, and why are they important?

To thrive in a role requiring ITIL 4 Foundation expertise, candidates need a strong understanding of IT service management principles, processes, and frameworks, typically demonstrated by holding the ITIL 4 Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell, as well as experience documenting and improving IT workflows, is highly valuable. Strong analytical thinking, problem-solving capabilities, and effective communication skills set individuals apart in collaborating with cross-functional IT teams. These skills enable professionals to streamline IT processes, enhance service quality, and contribute to organizational efficiency.

What is an ITIL 4 Foundation?

An ITIL 4 Foundation job typically involves applying IT Service Management (ITSM) principles to improve IT operations and service delivery. Professionals in such roles use ITIL best practices to enhance efficiency, minimize risks, and align IT services with business needs. Common job titles include IT Service Manager, Support Analyst, and Change Manager. ITIL 4 Foundation certification validates an understanding of key ITSM concepts, workflows, and service lifecycle management.

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Itil 4 Foundation jobs near you
Infographic showing various Itil 4 Foundation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

Service Desk Manager - ITIL 4 Certified

Softthink Solutions Inc

Washington, DC • On-site

Full-time

Re-posted 19 hours ago

Job description

Service Desk Manager (ITIL 4 Certified)
Location: Washington, DC
Work Authorization: US Citizen
Job Summary
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.
Key Responsibilities
 Lead and manage the IT Service Desk team and daily operations
 Oversee incident, problem, and service request management processes
 Ensure SLA compliance and service quality standards
 Drive continuous improvement in IT service delivery
 Coordinate with infrastructure and application teams for issue resolution
Required Skills & Qualifications
 Strong practical experience with ITIL 4 Framework (Service Operation focus)
 ITIL 4 Foundation Certification (required)
 Experience managing enterprise-level IT service desks
 Strong leadership and communication skills