... ITIL 4 Foundation Certification (required) Experience managing enterprise-level IT service desks Strong leadership and communication skills
Quick apply
... ITIL 4 Foundation Certification (required) Experience managing enterprise-level IT service desks Strong leadership and communication skills
... ITIL 4 Foundation Certification (required) • Experience managing enterprise-level IT service desks • Strong leadership and communication skills Mission Statement Softthink Solutions' mission is ...
... ITIL 4 Foundation Certification (required) • Experience managing enterprise-level IT service desks • Strong leadership and communication skills Mission Statement Softthink Solutions' mission is ...
ServiceNow Developer
Montgomery, AL · On-site
$53.50 - $73.50/hr
ITIL 4 foundation Cert, ServiceNow CSA, ITSM Certified Implementation Specialist, Certified ... Must have 5-7 years Incident and problem change, knowledge management, and configuration management.
Quick apply
ServiceNow Developer
Montgomery, AL · On-site
$53.50 - $73.50/hr
ITIL 4 foundation Cert, ServiceNow CSA, ITSM Certified Implementation Specialist, Certified ... Must have 5-7 years Incident and problem change, knowledge management, and configuration management.
Deployment/Availability Coordinator
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
Deployment/Availability Coordinator
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. Experience ...
New
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. Experience ...
New
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... Management processes & standards. * ITIL 4 Foundation certification.
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Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... Management processes & standards. * ITIL 4 Foundation certification.
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
New
Quick apply
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
New
Deployment/Availability Coordinator
Omaha, NE · On-site
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
Deployment/Availability Coordinator
Omaha, NE · On-site
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
Be Seen First
Project Manager
San Antonio, TX · On-site
$100K - $115K/yr
Commercial (Baseline) Certificates: · Project Management Institute (PMI) Project Management Professional (PMP) or equivalent as approved by COR. · ITIL 4 Foundation. Government Investigation ...
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Be Seen First
Project Manager
San Antonio, TX · On-site
$100K - $115K/yr
Commercial (Baseline) Certificates: · Project Management Institute (PMI) Project Management Professional (PMP) or equivalent as approved by COR. · ITIL 4 Foundation. Government Investigation ...
IT Infrastructure Project Manager with Security Clearance
Washington, DC · On-site
$55.75 - $76.25/hr
Client Description Onsite in Washington, DC Our client seeks a Technical Project Manager to lead ... ITIL 4 Foundation certification (preferred). • SAFe certification aligned to enterprise agile ...
IT Infrastructure Project Manager with Security Clearance
Washington, DC · On-site
$55.75 - $76.25/hr
Client Description Onsite in Washington, DC Our client seeks a Technical Project Manager to lead ... ITIL 4 Foundation certification (preferred). • SAFe certification aligned to enterprise agile ...
Integrated Operations Shift Supervisor, Day Shift, TS/SCI with Polygraph Security Clearance Required
Springfield, VA · On-site
... 4 Foundation - ITIL 4 Managing Professional - ITIL 4 Create, Deliver and Support (CDS) - ServiceNow Fundamentals Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.
Integrated Operations Shift Supervisor, Day Shift, TS/SCI with Polygraph Security Clearance Required
Springfield, VA · On-site
... 4 Foundation - ITIL 4 Managing Professional - ITIL 4 Create, Deliver and Support (CDS) - ServiceNow Fundamentals Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.
IT Service Delivery Manager
Houston, TX · On-site
$110K - $130K/yr
... ITIL 4 Foundation certification (or ability to obtain) • ServiceNow System Administrator (CSA) certification (or ability to obtain) • Proven leadership and team management skills with strong ...
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IT Service Delivery Manager
Houston, TX · On-site
$110K - $130K/yr
... ITIL 4 Foundation certification (or ability to obtain) • ServiceNow System Administrator (CSA) certification (or ability to obtain) • Proven leadership and team management skills with strong ...
ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
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ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
They are seeking a Project Manager - Level III to manage projects with moderate complexity and ... ITIL 4 Foundation Company : Kaimetrix is an IT support and services organization serving the ...
They are seeking a Project Manager - Level III to manage projects with moderate complexity and ... ITIL 4 Foundation Company : Kaimetrix is an IT support and services organization serving the ...
Lead Incident Management
Chicago, IL · On-site
$100K - $120K/yr
ITIL 4 Managing Professional or ITIL 4 Specialist: High Velocity IT certification * (ITIL 4 Foundation minimum required). * Demonstrable experience managing Azure platform incidents: working ...
Lead Incident Management
Chicago, IL · On-site
$100K - $120K/yr
ITIL 4 Managing Professional or ITIL 4 Specialist: High Velocity IT certification * (ITIL 4 Foundation minimum required). * Demonstrable experience managing Azure platform incidents: working ...
Overview PROGRAM MANAGER (CASBES): Bowhead seeks a Program Manager to support the upcoming Cloud ... ITIL 4 Foundation preferred; Agile/SAFe certification preferred. Must maintain applicable ...
Overview PROGRAM MANAGER (CASBES): Bowhead seeks a Program Manager to support the upcoming Cloud ... ITIL 4 Foundation preferred; Agile/SAFe certification preferred. Must maintain applicable ...
IT Project Manager
Woonsocket, RI · On-site
$90K/yr
ITIL 4 Foundation certification. * Demonstrated experience supporting Yardi or similar housing management software platforms is preferred. * Core business hours; must be capable of governing major ...
Quick apply
IT Project Manager
Woonsocket, RI · On-site
$90K/yr
ITIL 4 Foundation certification. * Demonstrated experience supporting Yardi or similar housing management software platforms is preferred. * Core business hours; must be capable of governing major ...
Lead Incident Management
Deerfield, IL · On-site
High Velocity IT certification (ITIL 4 Foundation minimum required). • Demonstrable experience managing Azure platform incidents: working knowledge of Azure Monitor, Azure Service Health, Log ...
Lead Incident Management
Deerfield, IL · On-site
High Velocity IT certification (ITIL 4 Foundation minimum required). • Demonstrable experience managing Azure platform incidents: working knowledge of Azure Monitor, Azure Service Health, Log ...
Business Analyst
Austin, TX · On-site
... Management processes & standards. 4 Years Required ITIL 4 Foundation certification.
Business Analyst
Austin, TX · On-site
... Management processes & standards. 4 Years Required ITIL 4 Foundation certification.
Manager Itil 4 Foundation information
What are the most commonly searched types of Itil 4 Foundation jobs? The most popular types of Itil 4 Foundation jobs are:
Full-time
Re-posted 21 days ago
Job description
Service Desk Manager (ITIL 4 Certified)
Location: Washington, DC
Work Authorization: US Citizen
Job Summary
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.
Key Responsibilities
Lead and manage the IT Service Desk team and daily operations
Oversee incident, problem, and service request management processes
Ensure SLA compliance and service quality standards
Drive continuous improvement in IT service delivery
Coordinate with infrastructure and application teams for issue resolution
Required Skills & Qualifications
Strong practical experience with ITIL 4 Framework (Service Operation focus)
ITIL 4 Foundation Certification (required)
Experience managing enterprise-level IT service desks
Strong leadership and communication skills
Location: Washington, DC
Work Authorization: US Citizen
Job Summary
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.
Key Responsibilities
Lead and manage the IT Service Desk team and daily operations
Oversee incident, problem, and service request management processes
Ensure SLA compliance and service quality standards
Drive continuous improvement in IT service delivery
Coordinate with infrastructure and application teams for issue resolution
Required Skills & Qualifications
Strong practical experience with ITIL 4 Framework (Service Operation focus)
ITIL 4 Foundation Certification (required)
Experience managing enterprise-level IT service desks
Strong leadership and communication skills
About SoftThink Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Herndon, VA, US
Year founded
2003