... ITIL 4 Foundation Certification (required) Experience managing enterprise-level IT service desks Strong leadership and communication skills
Quick apply
... ITIL 4 Foundation Certification (required) Experience managing enterprise-level IT service desks Strong leadership and communication skills
... ITIL 4 Foundation Certification (required) • Experience managing enterprise-level IT service desks • Strong leadership and communication skills Mission Statement Softthink Solutions' mission is ...
... ITIL 4 Foundation Certification (required) • Experience managing enterprise-level IT service desks • Strong leadership and communication skills Mission Statement Softthink Solutions' mission is ...
ServiceNow CSM
Buffalo, NY · On-site
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
ServiceNow CSM
Buffalo, NY · On-site
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
ITIL 4 Foundation certification. * Strongly preferred: ITIL 5 Foundation. * Nice to have: Higher-level ITIL certifications (e.g., ITIL Practice Manager, ITIL Managing Professional). COBIT 5 ...
ITIL 4 Foundation certification. * Strongly preferred: ITIL 5 Foundation. * Nice to have: Higher-level ITIL certifications (e.g., ITIL Practice Manager, ITIL Managing Professional). COBIT 5 ...
ServiceNow Developer
Montgomery, AL · On-site
$53.50 - $73.50/hr
ITIL 4 foundation Cert, ServiceNow CSA, ITSM Certified Implementation Specialist, Certified ... Must have 5-7 years Incident and problem change, knowledge management, and configuration management.
Quick apply
ServiceNow Developer
Montgomery, AL · On-site
$53.50 - $73.50/hr
ITIL 4 foundation Cert, ServiceNow CSA, ITSM Certified Implementation Specialist, Certified ... Must have 5-7 years Incident and problem change, knowledge management, and configuration management.
Change Management Specialist
Buffalo, NY · On-site
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
Change Management Specialist
Buffalo, NY · On-site
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
Change Management Specialist
Redlands, CA · On-site
$50 - $60/hr
ITIL 4 Foundation required . * Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder ...
New
Quick apply
Change Management Specialist
Redlands, CA · On-site
$50 - $60/hr
ITIL 4 Foundation required . * Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder ...
New
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. Experience ...
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. Experience ...
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. * Experience ...
Quick apply
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. * Experience ...
Deployment/Availability Coordinator
Offutt Air Force Base, NE · On-site
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
Deployment/Availability Coordinator
Offutt Air Force Base, NE · On-site
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... Management processes & standards. * ITIL 4 Foundation certification.
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Business Analyst 2
Austin, TX · On-site
$69K - $88K/yr
... Management processes & standards. * ITIL 4 Foundation certification.
Change Manager
Vancouver, WA · On-site
Change Manager Vancouver, WA - Onsite Duration: 6+ months Experience : 6 - 8 years Looking for ... Mandatory Certification ✅ ITIL 4 Foundation Certified OR ✅ ITIL V3 Foundation Certified
Change Manager
Vancouver, WA · On-site
Change Manager Vancouver, WA - Onsite Duration: 6+ months Experience : 6 - 8 years Looking for ... Mandatory Certification ✅ ITIL 4 Foundation Certified OR ✅ ITIL V3 Foundation Certified
Deployment/Availability Coordinator
Omaha, NE · On-site
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
Deployment/Availability Coordinator
Omaha, NE · On-site
$79K - $106K/yr
... g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes. * Familiarity with ITSM tools (e.g ...
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Manager, ITIL Managing Professional) a plus. • Experience ...
Change Management Specialist
Manhattan, NY · On-site
$50 - $60/hr
ITIL 4 Foundation required . * Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder ...
New
Quick apply
Change Management Specialist
Manhattan, NY · On-site
$50 - $60/hr
ITIL 4 Foundation required . * Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder ...
New
Change Manager
Vancouver, WA · On-site
Mandatory Certification ITIL 4 Foundation Certified OR ITIL V3 Foundation Certified Added Advantage * Experience or knowledge in: o Release Management o Configuration Management o Incident Management ...
Change Manager
Vancouver, WA · On-site
Mandatory Certification ITIL 4 Foundation Certified OR ITIL V3 Foundation Certified Added Advantage * Experience or knowledge in: o Release Management o Configuration Management o Incident Management ...
IT Infrastructure Project Manager with Security Clearance
Washington, DC · On-site
$55.75 - $76.25/hr
Client Description Onsite in Washington, DC Our client seeks a Technical Project Manager to lead ... ITIL 4 Foundation certification (preferred). • SAFe certification aligned to enterprise agile ...
IT Infrastructure Project Manager with Security Clearance
Washington, DC · On-site
$55.75 - $76.25/hr
Client Description Onsite in Washington, DC Our client seeks a Technical Project Manager to lead ... ITIL 4 Foundation certification (preferred). • SAFe certification aligned to enterprise agile ...
ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
Quick apply
ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
ITIL Foundation (v3 or ITIL 4) * Strong Availability Management experience * Incident, Problem, and Change Management * ServiceNow * Power BI * Tableau * SQL * Executive reporting and stakeholder ...
Integrated Operations Shift Supervisor, Day Shift, TS/SCI with Polygraph Security Clearance Required
Springfield, VA · On-site
... 4 Foundation - ITIL 4 Managing Professional - ITIL 4 Create, Deliver and Support (CDS) - ServiceNow Fundamentals Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.
Integrated Operations Shift Supervisor, Day Shift, TS/SCI with Polygraph Security Clearance Required
Springfield, VA · On-site
... 4 Foundation - ITIL 4 Managing Professional - ITIL 4 Create, Deliver and Support (CDS) - ServiceNow Fundamentals Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.
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Job description
Service Desk Manager (ITIL 4 Certified)
Location: Washington, DC
Work Authorization: US Citizen
Job Summary
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.
Key Responsibilities
Lead and manage the IT Service Desk team and daily operations
Oversee incident, problem, and service request management processes
Ensure SLA compliance and service quality standards
Drive continuous improvement in IT service delivery
Coordinate with infrastructure and application teams for issue resolution
Required Skills & Qualifications
Strong practical experience with ITIL 4 Framework (Service Operation focus)
ITIL 4 Foundation Certification (required)
Experience managing enterprise-level IT service desks
Strong leadership and communication skills
Location: Washington, DC
Work Authorization: US Citizen
Job Summary
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.
Key Responsibilities
Lead and manage the IT Service Desk team and daily operations
Oversee incident, problem, and service request management processes
Ensure SLA compliance and service quality standards
Drive continuous improvement in IT service delivery
Coordinate with infrastructure and application teams for issue resolution
Required Skills & Qualifications
Strong practical experience with ITIL 4 Framework (Service Operation focus)
ITIL 4 Foundation Certification (required)
Experience managing enterprise-level IT service desks
Strong leadership and communication skills
About SoftThink Solutions
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Herndon, VA, US
Year founded
2003