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Manager Itil 4 Foundation information
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TekSynap rating
8.1
Based on 5 frontline employees who took The Breakroom Quiz
60th of 223 rated it services
Job description
Job Summary:
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The Senior Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans.
Responsibilities:
• Manages program, project managers, and respective teams to implement organizational processes and best practices.
• Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
• Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Performs SWOTs as appropriate.
• Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.
Qualifications:
Required:
• Active TS/SCI + CI Poly clearance
• BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years
• Experience operating within ISO and/or CMMI environments: CMMI trained, A certified lead auditor (ISO), An appraisal team member
• Familiarity with ITIL service management
Preferred:
• ITIL 4 Foundation or PMP
Company:
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers. Founded in 2008, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The Senior Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans.
Responsibilities:
• Manages program, project managers, and respective teams to implement organizational processes and best practices.
• Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
• Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Performs SWOTs as appropriate.
• Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.
Qualifications:
Required:
• Active TS/SCI + CI Poly clearance
• BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years
• Experience operating within ISO and/or CMMI environments: CMMI trained, A certified lead auditor (ISO), An appraisal team member
• Familiarity with ITIL service management
Preferred:
• ITIL 4 Foundation or PMP
Company:
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers. Founded in 2008, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About TekSynap
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Reston, VA, US
Year founded
2008