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Manager Itil 4 Foundation Jobs (NOW HIRING)

TekSynap

Senior Quality Assurance Manager

Reston, VA · On-site

CMMI trained, A certified lead auditor (ISO), An appraisal team member • Familiarity with ITIL service management Preferred : • ITIL 4 Foundation or PMP Company : TekSynap is a well planned ...

E Logic

IT Project Manager

Woonsocket, RI · On-site

$90K/yr

ITIL 4 Foundation certification. * Demonstrated experience supporting Yardi or similar housing management software platforms is preferred. * Core business hours; must be capable of governing major ...

GDIT

Knowledge Manager

Falls Church, VA

CompTIA Security+ CE | CompTIA - CompTIA, ITIL 4 Foundation | PeopleCert - PeopleCert Experience ... This IT Service Management (ITSM) initiative modernizes and sustains ARNG's global IT services ...

TekSynap

Senior Quality Assurance Manager

Reston, VA · On-site

CMMI trained, A certified lead auditor (ISO), An appraisal team member • Familiarity with ITIL service management Preferred : • ITIL 4 Foundation or PMP Company : TekSynap is a well planned ...

Bowhead

Program Manager

Hope Hull, AL · On-site

Overview PROGRAM MANAGER (CASBES): Bowhead seeks a Program Manager to support the upcoming Cloud ... ITIL 4 Foundation preferred; Agile/SAFe certification preferred. Must maintain applicable ...

Bowhead

Program Manager

Hope Hull, AL

Overview PROGRAM MANAGER (CASBES): Bowhead seeks a Program Manager to support the upcoming Cloud ... ITIL 4 Foundation preferred; Agile/SAFe certification preferred. Must maintain applicable ...

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

ITIL 4 Foundation Certification * Account Management Association Certifications * Certified Account Manager (CAM) * Certified Customer Success Manager (CCSM) * Combination of the following technical ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

Working knowledge of ITIL 4 service management practices (incident, problem, change, configuration ... ITIL 4 Foundation certification * Experience with ServiceNow Performance Analytics, IntegrationHub ...

ASM Research

Incident Manager, Sr

ITIL 4 Foundation certification (required); advanced ITIL or ITSM certifications preferred. • ... management or service desk staff. • Ability to apply service value-stream mapping and dependency ...

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Senior Quality Assurance Manager

TekSynap

Reston, VA • On-site

Full-time

Re-posted 6 days ago

TekSynap rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

62nd of 226 rated it services

Job description

Job Summary:
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The Senior Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans.
Responsibilities:
• Manages program, project managers, and respective teams to implement organizational processes and best practices.
• Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
• Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Performs SWOTs as appropriate.
• Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.
Qualifications:
Required:
• Active TS/SCI + CI Poly clearance
• BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years
• Experience operating within ISO and/or CMMI environments: CMMI trained, A certified lead auditor (ISO), An appraisal team member
• Familiarity with ITIL service management
Preferred:
• ITIL 4 Foundation or PMP
Company:
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers. Founded in 2008, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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