2

Itil 4 Foundation Remote Jobs (NOW HIRING)

ITIL 4 Foundation - beneficial for integration with IT service management. Tools & Technologies ... Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our ...

Evolve the ITIL team to Level 4 maturity, championing modern ITSM practices to provide a highly ... Ensure all end-user computing, remote hands services, and support protocols strictly adhere to ...

Evolve the ITIL team to Level 4 maturity, championing modern ITSM practices to provide a highly ... Ensure all end-user computing, remote hands services, and support protocols strictly adhere to ...

Scrum Master[Remote]

Dallas, TX · Remote

$52.75 - $70.25/hr

Delivery Manager IV Workplace: Remote Start Date: 4/13/2026 Duration: 10+ Months _____ Top 3 Skills * On-hand experience with Jira, Jira Align, Confluence * Understanding of ITIL framework

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site ... ITIL Foundation, CompTIA A+, Network+, Microsoft, or other relevant technical certifications ...

Showing results 21-40

Itil 4 Foundation Remote information

See salary details

$11

$24

$50

How much do itil 4 foundation remote jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for itil 4 foundation remote in the United States is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.85 per hour, depending on experience, location, and employer.

What is ITIL 4 Foundation?

ITIL 4 Foundation is an entry-level certification that introduces the key concepts, terminology, and practices of ITIL (Information Technology Infrastructure Library) version 4. It is designed for professionals involved in IT service management and provides an understanding of how to create, deliver, and continually improve tech-enabled products and services. The certification covers the ITIL service value system, guiding principles, and key practices, preparing candidates to support organizations in their digital transformation efforts. The course is often available remotely, allowing learners to access training and certification exams online. This makes it accessible and flexible for working professionals.

What are common challenges faced by remote ITIL 4 Foundation professionals, and how can they be addressed?

Remote ITIL 4 Foundation professionals often encounter challenges such as maintaining consistent communication with team members, staying aligned with rapidly changing IT service management processes, and building rapport without face-to-face interaction. To overcome these hurdles, it’s important to utilize collaborative tools, establish regular update meetings, and document processes clearly. Engaging in ongoing professional development and actively participating in virtual team discussions can also help remote professionals stay connected and effective in their roles.

What are the key skills and qualifications needed to thrive as an ITIL 4 Foundation professional working remotely?

To thrive as an ITIL 4 Foundation professional, you need a solid understanding of IT service management principles, process optimization, and the ITIL 4 framework, typically validated by the ITIL 4 Foundation certification. Familiarity with ITSM tools such as ServiceNow or BMC Remedy is common, along with experience using remote collaboration platforms. Strong communication, problem-solving, and self-motivation are essential soft skills for remote effectiveness and team collaboration. These competencies ensure efficient service delivery, adherence to best practices, and successful outcomes in distributed IT environments.

What is the difference between Itil 4 Foundation Remote vs Service Desk Technician?

AspectItil 4 Foundation RemoteService Desk Technician
CertificationsItil 4 Foundation certification often requiredCertifications vary; ITIL knowledge beneficial
Work EnvironmentRemote, flexibleTypically office or remote, customer-facing
Industry UsageIT service management, IT supportIT support, customer service
Job FocusITIL processes, service management best practicesTroubleshooting, user support, issue resolution

While both roles involve IT support, Itil 4 Foundation Remote focuses on understanding IT service management frameworks, often requiring certification, and is suitable for remote work. Service Desk Technicians handle direct user support and troubleshooting, with less emphasis on formal certifications. The roles complement each other but serve different functions within IT support and service management.

More about Itil 4 Foundation Remote jobs

What cities are hiring for Itil 4 Foundation Remote jobs?

Cities with the most Itil 4 Foundation Remote job openings:

What are the most commonly searched types of Itil 4 Foundation jobs?

The most popular types of Itil 4 Foundation jobs are:

What states have the most Itil 4 Foundation Remote jobs?

States with the most job openings for Itil 4 Foundation Remote jobs include:

What job categories do people searching Itil 4 Foundation Remote jobs look for?

The top searched job categories for Itil 4 Foundation Remote jobs are:

Infographic showing various Itil 4 Foundation Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $51,871 per year, or $24.9 per hour.

Release Train Engineer (RTE)

GDIT

WV • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services


Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Agile Delivery, Collaboration, Scrum

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

No

Job Description:

The Release Train Engineer (RTE) plays a critical leadership role in the Case Management Modernization (CMM) Program, a large-scale initiative supporting the Administrative Office of the U.S. Courts (AO) in modernizing its enterprise case management systems using Agile and SAFe delivery practices. The RTE serves as the Chief Scrum Master for the Agile Release Train (ART), facilitating the flow of value across multiple Scrum teams responsible for developing, integrating, and deploying modern cloud-based solutions. This position ensures synchronization across all development and testing activities and fosters a culture of continuous improvement and transparency within a federal contracting environment.

Key Responsibilities:

Serve as the servant leader and facilitator for the Agile Release Train (ART), ensuring alignment with the CMM Dev modernization roadmap.

Plan, organize, and facilitate Program Increment (PI) Planning, System Demos, Inspect & Adapt workshops, and Scrum of Scrums to synchronize delivery across multiple Agile teams.

Support Agile and SAFe adoption through coaching, mentoring, and process standardization across architecture, development, testing, and operations functions.

Proactively identify and manage program-level risks, dependencies, and impediments, escalating to stakeholders as needed.

Ensure cross-team coordination and visibility of sprint objectives, deliverables, and milestones across ARTs supporting CMM modernization.

Maintain and communicate ART metrics (velocity, feature completion rate, defect trends, predictability, and PI objectives) to program leadership.

Collaborate with Product Managers, System Architects, and Scrum Masters to ensure cohesive execution of the program vision and roadmap.

Drive continuous delivery pipeline improvement through automation, CI/CD optimization, and DevSecOps culture alignment.

Ensure compliance with federal Agile delivery standards, documentation requirements, and performance metrics as defined in the SOW.

Promote a culture of transparency, accountability, and servant leadership, ensuring ARTs deliver measurable business value each PI.

Deliverable Alignment:

Program Increment (PI) Planning Artifacts: Roadmaps, PI Objectives, dependency maps, and iteration schedules.

ART and Sprint Metrics Reports: Burndown charts, velocity trends, feature progress dashboards, and risk registers.

Retrospective and Continuous Improvement Reports: Actionable items and improvement roadmaps aligned to CMM performance objectives.

Cross-Team Coordination Deliverables: Consolidated status reports, integration plans, and release readiness checklists.

Governance Documentation: SAFe process adherence records, risk logs, and compliance matrices for Agile governance audits.

Required Skills & Experience:

10+ years of progressive experience in Agile software delivery environments, with 8+ years as a Release Train Engineer or Senior Agile Program Manager supporting large-scale, multi-team programs.

Deep knowledge of SAFe principles, Lean-Agile leadership, and value stream optimization.

Experience orchestrating multiple concurrent Scrum teams (6-12+) delivering under a single ART.

Proven success implementing Agile at scale in federal contracting or enterprise modernization programs.

Expertise in Agile lifecycle tools (Jira, Rally, Azure DevOps, VersionOne) for planning, tracking, and metrics reporting.

Strong understanding of DevSecOps practices, CI/CD pipelines, and Agile release management.

Excellent communication, facilitation, and conflict-resolution skills with the ability to influence without authority.

Experience with incremental delivery planning, metrics-driven execution, and continuous improvement.

Bachelor's Degree in Computer Science, Information Systems, or related discipline (Master's preferred).

Experience with federal Agile transformation efforts, including SAFe implementation within secure environments.

Familiarity with cloud-based development (AWS/Azure) and modern full-stack ecosystems (React, NodeJS).

Understanding of FinOps, cloud cost optimization, and governance frameworks in Agile delivery.

Hands-on experience with Agile coaching, Kanban systems, and flow metrics analysis.

Certifications:

SAFe Release Train Engineer (RTE) - required.

SAFe Program Consultant (SPC) - highly preferred.

PMP, PMI-ACP, or Agile Certified Practitioner - preferred.

ITIL 4 Foundation - beneficial for integration with IT service management.

Tools & Technologies:

Jira Align, Azure DevOps, Rally, Confluence, Miro, Lucidchart.

CI/CD orchestration: Jenkins, GitLab CI/CD, GitHub Actions.

Metrics dashboards: Power BI, Tableau, or Jira dashboards.

Documentation and collaboration: SharePoint, MS Teams, ServiceNow Agile.

Performance Outcomes:

>95% PI Objective Achievement Rate across ARTs.

100% on-time completion of PI Planning and System Demos.

Improved velocity predictability (variance 10% over three consecutive PIs).

Reduction of cross-team impediments by 25%+ through improved dependency tracking.

Sustained program transparency and stakeholder confidence through measurable ART metrics and governance reporting.

QUALIFICATIONS:

10+ years of general experience in information systems

8+ years of specialized experience

Minimum Education: MA/MS

Experience may be considered in lieu of degree as follows: HS (16+ years), AA/AS (14+ years), BA/BS (12+ years), Doctorate Degree/Ph.D. (9+ years)

COMMUNICATION & ORGANIZATIONAL

Excellent presentation and communication (oral and written) skills.

Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationship.

Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies.

Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement.

Demonstrated ability to work effectively, independently, and as part of a team.

The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US