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How much do itil v3 foundation jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for itil v3 foundation in the United States is $53.34, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $72.84 per hour, depending on experience, location, and employer.

What is ITIL V3 Foundation?

ITIL V3 Foundation is an entry-level certification that introduces individuals to the core principles and best practices of IT Service Management as defined by the IT Infrastructure Library (ITIL) Version 3. The Foundation level covers the key concepts, terminology, and processes involved in delivering quality IT services aligned with business needs. It is designed for IT professionals seeking to improve their understanding of IT service management and to support organizational goals through effective IT practices.

What are some common challenges faced by ITIL V3 Foundation professionals when implementing IT service management processes?

ITIL V3 Foundation professionals often encounter challenges such as securing stakeholder buy-in for new processes and ensuring consistent adoption across teams. Balancing the need for standardized procedures with the flexibility required by different departments can also be difficult. Additionally, integrating ITIL practices into existing workflows and demonstrating measurable improvements in service delivery are common hurdles. Effective communication and ongoing training are key strategies for overcoming these challenges.

What are the key skills and qualifications needed to thrive as an ITIL V3 Foundation professional, and why are they important?

To thrive as an ITIL v3 Foundation professional, you need a strong understanding of IT service management principles, processes, and terminology, typically validated by the ITIL v3 Foundation certification. Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, or Cherwell is often expected. Excellent problem-solving, communication, and collaboration skills help facilitate process improvements and align IT services with business needs. These skills and qualifications are crucial for ensuring efficient, consistent, and high-quality IT service delivery within organizations.

What is the difference between Itil V3 Foundation vs Service Desk Analyst?

AspectItil V3 FoundationService Desk Analyst
CertificationsITIL Foundation certification requiredOften requires ITIL Foundation or similar certifications
Work EnvironmentIT service management, process improvementHelp desk, customer support, incident management
Industry UsageIT service providers, large organizationsIT support teams, service desks

The Itil V3 Foundation certification provides a broad understanding of IT service management best practices, while a Service Desk Analyst focuses on frontline support and incident resolution. Both roles often require ITIL Foundation certification, but their daily tasks and work environments differ significantly.

What jobs can I get with ITIL V3 Foundation certification?

ITIL V3 Foundation certification qualifies individuals for roles such as IT Service Management Analyst, Service Desk Technician, or IT Support Specialist. These roles involve managing IT services, improving processes, and supporting service delivery using ITIL best practices and tools like ITSM software.
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What states have the most Itil V3 Foundation jobs?

States with the most job openings for Itil V3 Foundation jobs include:

What job categories do people searching Itil V3 Foundation jobs look for?

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Itil V3 Foundation jobs near you
Infographic showing various Itil V3 Foundation job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $110,941 per year, or $53.3 per hour.

CUCM Architect_CUCE,UCCX,PCCE, ITIL_Govt. exp. Preferred_W2

360 IT Professionals

Lansing, MI

Contractor

Re-posted 25 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.


Job Description

We are looking to fill a position for CUCM Architect in Lansing MI.

Qualifications

We are looking to fill a position for a Senior Cisco Unified Communications Architect to provide professional services in support of its Cisco IP Telephony initiatives, in Lansing MI.

  • Bachelor's Degree
  • Overall experience with Cisco Unified Communications/Voice
  • Cisco certifications preferred (CUCC, CCNA, CCNA Voice, CCNP)
  • ITIL v3 Foundation for ITI Service Management certification
  • Cisco CUCM platform maintenance and support
  • Cisco UCCX platform maintenance and support
  • Cisco PCCE platform maintenance and support
  • Cisco SME maintenance and support
  • Oracle SBC SIP platform maintenance and support
Additional Information

Webcam  interview is acceptable.

Apply