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Remote Mac Support Jobs in Quebec (NOW HIRING)

Mako Fintech

Solutions Engineer

Montreal, QC · Remote

Provide technical support for enterprise customers you've onboarded * Contribute to Mako's success ... Remote, but we also have offices based in Montreal, Toronto and Vancouver Why work for us * Follow ...

Mako Fintech

Post-Launch Engineer

Montreal, QC · Remote

... remote clients. With an impressive lineup of existing clients and partners, alongside numerous ... Support clients by analyzing any technical issues and bug reports. * Contribute to Mako's success ...

Mako Fintech

Account Executive

Montreal, QC · Remote

... and support client requirements. * Consistently hit or exceed quota. * Attend industry and ... Remote in Canada Why you should want this job * Top-tier compensation, including a generous ...

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Remote Mac Support information

What are the key skills and qualifications needed to thrive as a Remote Mac Support specialist, and why are they important?

To thrive as a Remote Mac Support specialist, you need strong expertise in macOS troubleshooting, hardware diagnostics, and network connectivity, usually supported by relevant IT certifications like Apple Certified Support Professional (ACSP). Familiarity with remote assistance tools such as TeamViewer, Apple Remote Desktop, and ticketing systems like Zendesk is typically required. Excellent communication, patience, and problem-solving skills help build trust and effectively guide users through technical issues. These abilities ensure efficient resolution of user problems, high customer satisfaction, and smooth operation in a remote support environment.

What are common challenges faced when providing remote Mac support, and how can they be addressed?

A key challenge in remote Mac support is diagnosing issues without physical access to the device, which can make troubleshooting hardware problems or network connectivity more complex. Using reliable remote desktop tools and clear communication with users can help overcome these obstacles. Additionally, staying updated on the latest macOS updates and common compatibility issues is essential. Building rapport with clients and guiding them step-by-step ensures smoother support sessions and increases user satisfaction.

What is Remote Mac Support?

Remote Mac Support refers to technical assistance provided for Apple Mac computers via the internet, rather than in person. Technicians connect to a user's Mac remotely to diagnose and resolve issues, install software, perform updates, and offer guidance. This service is popular for its convenience, allowing users to get help without bringing their device to a physical location. It is commonly used by both individuals and businesses to maintain smooth operation of their Mac systems.
What job categories do people searching Remote Mac Support jobs in Quebec look for? The top searched job categories for Remote Mac Support jobs in Quebec are:
What cities in Quebec are hiring for Remote Mac Support jobs? Cities in Quebec with the most Remote Mac Support job openings:
Remote Mac Support jobs near you

Solutions Engineer

Mako Fintech

Montreal, QC • Remote

Full-time

Medical, PTO

Posted 16 days ago

Job description

Company

Mako is a leading fintech firm, building software to bring top asset managers and their clients into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience.

This is a pivotal time for a transition to cloud services, which has fueled rapid growth in our customer base, as firms seek a product of our quality in order to put their best foot forward to remote clients.
As we continue our rapid client growth, we're now seeking a dynamic professional to engage with our newest clients, set them up on our systems, and make sure they receive fantastic service. This is an entry-level software development position, where you'll gain experience in Git, Agile project management, and more. If you are hungry for challenges and continuously evolving responsibilities, this is a great position for you!

Tasks

  • Customer onboarding:Working closely with the Manager, Solutions Engineering, you'll transform new clients into satisfied users of our product:
    • Onboard new clients by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates
    • Provide technical support for enterprise customers you've onboarded
    • Contribute to Mako's success with documentation, recommendations on process improvements, and recommendations on new product features.


    Background

    • Educational background in computer science, math, physics or engineering.
    • Basic coding and debugging skills, such as Python, VBA, JavaScript, etc.
    • Strong organizational, time-management and communication skills.
    • Takes initiative and acts proactively.
    • Insight into how to make processes more intuitive and user-friendly.
    • Bilingual (English/French) an asset.
    • Experience in financial services an asset.


    Location

    • Remote, but we also have offices based in Montreal, Toronto and Vancouver


    Why work for us

    • Follow this link to see a video that stars some of our current Solutions Engineers:Now Hiring Solutions Engineers at Mako Fintech - YouTube
    • Starting salary: 52 000$.
    • High-end Mac or PC laptop, and $1000 budget to outfit your home office
    • Blazing fast career growth: SE's have been promoted to Senior SE, Manager or Sales Engineer within a few months of joining
    • Equity in a fast-growing start-up.
    • Gold-plated health and wellness benefits, extensive vacation policy.
    • Amazing team of intelligent, passionate and friendly individuals who continuously push each other to do better.

    Apply