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Full Time Airbnb Live Chat Support Jobs (NOW HIRING)

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

Live-chat management * Team coaching and development * Performance monitoring * Conflict resolution * CRM management * Microsoft Teams and remote collaboration * Data and KPI analysis * Quality ...

New

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

Customer Support Employment Type: Full-Time Work Arrangement: Remote Reports To: Customer Support Supervisor / Team Lead Position Overview We are seeking a professional, customer-focused Live Chat ...

New

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

The Nurse Dolls 2.0

Live chat agent

Chester, VA

$20 - $28/hr

What You'll Do We are seeking a fast, empathetic, and detail-oriented Live Chat Agent to join our customer support team. In this role, you will be the digital face of our company, interacting with ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...

Fabric

Customer Support Specialist

New York, NY · Remote

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...

New

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

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Full Time Airbnb Live Chat Support information

What is a full time Airbnb live chat support?

Full Time Airbnb Live Chat Support representatives are customer service professionals who assist Airbnb users through the platform's live chat feature. They handle a variety of inquiries, including booking issues, payment questions, account troubleshooting, and guest or host support. Their primary role is to resolve problems efficiently, provide accurate information, and ensure a positive experience for both guests and hosts. Working full time means they typically have regular shifts and are available to help users throughout the day. These representatives are trained to handle sensitive situations and maintain Airbnb’s standards for customer satisfaction.

What are the key skills and qualifications needed to thrive as a full time Airbnb live chat support?

To thrive as a Full Time Airbnb Live Chat Support, you need excellent written communication skills, problem-solving abilities, and a customer service background, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, live chat tools, and Airbnb’s internal systems is typically required. Patience, empathy, and the ability to multitask under pressure set top performers apart in this role. These skills are essential for providing accurate, timely, and positive support experiences to Airbnb users, ensuring customer satisfaction and loyalty.

What are the most common challenges faced by full time Airbnb live chat support agents, and how are they addressed?

Full Time Airbnb Live Chat Support agents often encounter challenges such as managing high volumes of inquiries, addressing urgent or sensitive guest and host concerns, and adapting to rapidly changing policies. To address these, agents receive thorough training, utilize internal knowledge bases, and work closely with escalation teams for complex issues. Strong communication and problem-solving skills are essential, and regular feedback sessions help agents continuously improve their support quality in a collaborative, fast-paced environment.

What is the difference between Full Time Airbnb Live Chat Support vs Customer Service Representative?

AspectFull Time Airbnb Live Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, familiarity with Airbnb platformHigh school diploma or equivalent, sometimes additional certifications
Work EnvironmentRemote, online chat support for Airbnb guests and hostsOffice or remote, handling customer inquiries across industries
Industry UsagePrimarily in hospitality and travel sectorsBroadly across various sectors including retail, telecom, and finance
Search & Comparison IntentFocuses on Airbnb-specific support rolesGeneral customer service roles across industries

Full Time Airbnb Live Chat Support specializes in assisting Airbnb users via online chat, requiring platform familiarity. Customer Service Representatives handle inquiries across multiple industries, often with broader credentials. While both roles involve customer interaction, Airbnb Live Chat Support is more niche-specific, focusing on hospitality and travel, whereas Customer Service Representatives serve diverse sectors.

What cities are hiring for Full Time Airbnb Live Chat Support jobs?

Cities with the most Full Time Airbnb Live Chat Support job openings:

What are the most commonly searched types of Airbnb Live Chat Support jobs?

The most popular types of Airbnb Live Chat Support jobs are:

Full Time Airbnb Live Chat Support jobs near you
Infographic showing various Full Time Airbnb Live Chat Support job openings in the United States as of July 2026, with employment types broken down into 49% Locum Tenens, 30% Full Time, 9% Temporary, 3% Contract, 3% Nights, and 6% Summer. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution.

Live Chat Support Specialist

Center For Health Innovation

Manhattan, NY • On-site, Remote

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

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