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Full Time Airbnb Live Chat Support Jobs (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

LHH US

Customer Service Specialist

Phoenix, AZ · On-site

$17.50/hr

Provide live chat support for website and auction platform users * Make outbound calls for follow-up and customer outreach efforts * Troubleshoot customer issues and provide solutions * Research and ...

LHH US

Customer Service Specialist

Phoenix, AZ · On-site

$17.50/hr

Provide live chat support for website and auction platform users * Make outbound calls for follow-up and customer outreach efforts * Troubleshoot customer issues and provide solutions * Research and ...

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All Jobsfull time JobsFull Time Airbnb Live Chat Support Jobs

Full Time Airbnb Live Chat Support information

What is a full time Airbnb live chat support?

Full Time Airbnb Live Chat Support representatives are customer service professionals who assist Airbnb users through the platform's live chat feature. They handle a variety of inquiries, including booking issues, payment questions, account troubleshooting, and guest or host support. Their primary role is to resolve problems efficiently, provide accurate information, and ensure a positive experience for both guests and hosts. Working full time means they typically have regular shifts and are available to help users throughout the day. These representatives are trained to handle sensitive situations and maintain Airbnb’s standards for customer satisfaction.

What are the key skills and qualifications needed to thrive as a full time Airbnb live chat support?

To thrive as a Full Time Airbnb Live Chat Support, you need excellent written communication skills, problem-solving abilities, and a customer service background, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, live chat tools, and Airbnb’s internal systems is typically required. Patience, empathy, and the ability to multitask under pressure set top performers apart in this role. These skills are essential for providing accurate, timely, and positive support experiences to Airbnb users, ensuring customer satisfaction and loyalty.

What are the most common challenges faced by full time Airbnb live chat support agents, and how are they addressed?

Full Time Airbnb Live Chat Support agents often encounter challenges such as managing high volumes of inquiries, addressing urgent or sensitive guest and host concerns, and adapting to rapidly changing policies. To address these, agents receive thorough training, utilize internal knowledge bases, and work closely with escalation teams for complex issues. Strong communication and problem-solving skills are essential, and regular feedback sessions help agents continuously improve their support quality in a collaborative, fast-paced environment.

What is the difference between Full Time Airbnb Live Chat Support vs Customer Service Representative?

AspectFull Time Airbnb Live Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, familiarity with Airbnb platformHigh school diploma or equivalent, sometimes additional certifications
Work EnvironmentRemote, online chat support for Airbnb guests and hostsOffice or remote, handling customer inquiries across industries
Industry UsagePrimarily in hospitality and travel sectorsBroadly across various sectors including retail, telecom, and finance
Search & Comparison IntentFocuses on Airbnb-specific support rolesGeneral customer service roles across industries

Full Time Airbnb Live Chat Support specializes in assisting Airbnb users via online chat, requiring platform familiarity. Customer Service Representatives handle inquiries across multiple industries, often with broader credentials. While both roles involve customer interaction, Airbnb Live Chat Support is more niche-specific, focusing on hospitality and travel, whereas Customer Service Representatives serve diverse sectors.

What cities are hiring for Full Time Airbnb Live Chat Support jobs?

Cities with the most Full Time Airbnb Live Chat Support job openings:

What are the most commonly searched types of Airbnb Live Chat Support jobs?

The most popular types of Airbnb Live Chat Support jobs are:

Full Time Airbnb Live Chat Support jobs near you
Infographic showing various Full Time Airbnb Live Chat Support job openings in the United States as of July 2026, with employment types broken down into 49% Locum Tenens, 30% Full Time, 9% Temporary, 3% Contract, 3% Nights, and 6% Summer. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution.

Live Chat Customer Support Associate - Bilingual

Indeed Flex

Austin, TX • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
The Role
The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns, job requirements, and Indeed Flex's pool of Flexers to maximize fulfillment.
This position is located onsite in Austin, TX (at The Domain), five days per week with the option to work from home on Thursdays.
What you'll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
  • Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
  • Data & Analytics: Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
  • Cross-Functional Liaison: Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
  • Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
  • Performance Excellence: Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
  • Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.

What you'll need
  • Bilingual in Spanish required
  • Live chat experience required
  • Experience in using data to identify challenges and priorities.
  • Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
  • Experience working in a high-volume customer service or operations environment.
  • A successful, energetic self-starter, with strong initiative.
  • Thrives in an environment where priorities and focus are constantly evolving
  • A high level of integrity; always ready to take on the next task & focused on the customer's long-term success.
  • Ability to cover flexible shifts
  • Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc
  • A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

What you'll get
  • $45,000 to $55,000 annual salary
  • Medical, Dental, Vision, and 401K
  • Performance-based bonus totalling 8% of annual salary
  • Access to Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Off
  • 8 Paid Holidays
  • Duvet days (½ day off every quarter)
  • Volunteer days

About Us
We're helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment to complete daily responsibilities and duties.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Full-Time Position. Working 5 days in 7 on a Rota basis between the hours of 6.30 am-10.30 pm over 40 hrs per week (8-hour shifts). These shift lengths may vary depending on business needs. You will be required to work weekends.
Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
AAP/EEO Statement
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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